Matt

@deloff and @william314901 We are sorry for the delay. This issue has been resolved. Can you please update version 1.9.14 and let us know if you continue to have any issues. Thank you for your patience!

Thank you, @deloff, for your comment, you are correct in your resolution. The wrong constant variable was used.

@dujames88, unfortunately, we will not be fixing this particular issue right now. We are currently working on migrating all of the features (plus more) of Rich Reviews into our flagship plugin Starfish Reviews. I apologize for any inconvenience this causes, but we feel the Rich Reviews community will be better served by staying on this path.

@shaadakhan, are you running PHP 8+ where Rich Reviews is installed? If so, Rich Reviews is currently not compatible with PHP 8. We do not plan to change this since we are working on migrating all of the features (plus more) into our flagship plugin Starfish Reviews right now.

Please let me know if this is the case for your environment, otherwise, we may be able to assist with resolving the issue.

@christyhuisenga, thank you for contacting us. It sounds like you are having some potential CSS (styling) conflicts with the current theme, Enfold, overwriting all styles for lists (li) by adding a left margin of 1em. You can add your own custom CSS to help combat and offset these conflicts as needed.

Please try adding the following custom CSS to your theme

.srm-funnel-decision {
   margin-left: 0 !important;
}

Let me know if this helps.

@rick0007 the issue has been identified and a fix is being prepared for release. Thanks again for bringing this to our attention.

Thank you, @rick0007, we are looking into this now.

@dmpilotwings, this indeed sounds like a unique issue to your environment. In order to assist you can you please submit a request for support at this location https://starfish.reviews/contact/

This will get you into our support queue and we can establish appropriate measures to assist further.

Thank you!
Matt

Andrew,

You can find the code in question in the following location

/shortcodes/rr-show.php; line 187; rr_hide_show_post_title()

Thank you, @dmpilotwings, for letting us know – the redirect is broken, please use the following until we can get it fixed.

https://starfish.reviews/contact

Andrew,

You have a good point there – we will take that into consideration when we migrate this feature to Starfish Reviews. Possibly providing two options for the title 1) Hide it, or 2) Remove it. For now, you could adjust the code directly but that will have its own ramifications as any changes will be replaced when future updates are released. We are trying not to put too much effort into new features so we can focus on the migration work.

Thank you!

@dmpilotwings, the ability to change this message within the plugin’s options is not available currently. You can manually change it within the source code of the plugin, but this is not optimal as when we push out any updates these changes you make will be overwritten.

You can find the message hardcoded in the following location ‘/shortcodes/rr-form.php’ on line 254 within the method ‘rr_output_response_message’.

As we start to migrate Rich Reviews into our main plugin, Starfish Reviews, we will definitely consider making the success message a configurable option.

Let us know if you need any further assistance.

@awilson3rd, the issue has been identified and a fix is being released shortly. Also, keep in mind, the option to enable/disable the post title when displaying reviews (the title of the post/page from where the review was captured from) will only hide it from display, the html will still be rendered in the DOM (as you described when you forced the usage of “display:none” manually. This is on purpose as the HTML being used is formatted in a way that actually helps SEO to establish internal linkbacks. Maybe in the future when we migrate Rich Reviews into our main plugin, Starfish Reviews, we will provide more options for managing this.

For your own research

• This reply was modified 3 years, 2 months ago by Matt.

Thank you @awilson3rd, I am investigating the issue of why the “include post titles” option selection is not being honored. I will let you know what is determined as soon as possible.

Mick,

That’s great, thank you for confirming. You should be able to use your current database management client to do things like that in exporting data. Some provide different formats but most should support CSV at the very least which you can import/open in Excel.

@admin0989, what version of the plugin are you running? Please be sure the latest version is installed. Can you also provide some steps to reproduce this issue? As I mentioned earlier, I have not been able to replicate the problem. Thank you!