tawk.to

Hi @fr10co ,

Thank you for choosing tawk.to and for sharing your question here.

Yes, the plugin works with WordPress PHP 7.4. Our our developers have tested the plugin with PHP 7.4.16 and it works.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi @chefnelone ,

Thank you for choosing tawk.to and for sharing your challenge here.

To install the widget using Google Tag Manager, follow these steps:

1. From your Google Tag Manager panel, click on New Tag

2. Choose the Custom HTML Tag option.

3. Paste the tawk.to widget code inside the HTML container. Click on the Continue button to proceed.

4. Add a rule that will fire the tag on All Pages. Click on the Create Tag button when you are done. You will need to name the tag (e.g tawk.to) and then Save the name.

5. To finalize adding tawk.to to your site, you need to publish your container. Click on Publish button in the top right portion of the screen to proceed.

6. Finally, click on the Publish Now button.

Here is a great video one of our users posted regarding installing tawk.to using Google Tag Manager: https://www.youtube.com/watch?v=1D6MGrZqfVQ

We also support Google Adwords tracking integration.

Google conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.

This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on another metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi @tobias_conrad ,

Thank you for choosing tawk.to and for reaching out.

We currently don’t support the integration of “KP Fastest Tawk.to” plug-in for WordPress.

You can find our tawk.to plugin by visiting the WordPress Plugins Store.

To know more about WordPress and tawk.to integration, visit this link: https://help.tawk.to/article/wordpress

If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

Hi @umutusu ,

This is Sienna from tawk.to. Thank you for reaching out.

We block crawlers (bots) from accessing the embed code to preserve the accuracy of visitor statistics for our users. Without blocking crawlers, they would show up in Monitoring and mess up the stats in the Dashboard.

Since website speed testing tools use crawlers to measure website loading speeds, embed.tawk.to will return an error.

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi @vitalemarika07 ,

Thank you for choosing tawk.to and for sharing your question here.

By default, there are two accounts in your Dashboard: your Business Property account and your Profile account.

In your case, I believe you are seeing the Inbox section of your own profile account. This is the reason you are not seeing the 43 messages.

To view the messages and tickets for your Property, follow the steps below:

1. Click the Messaging icon in the left sidebar menu
2. Select your Property by hovering over the hamburger icon at the top of the Dashboard.
3. Your Messaging window will now show the messages for that Property.

To learn more about Messaging, visit this link: https://help.tawk.to/article/getting-started-with-messaging

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi @lucky13010 and @vitalemarika07,

This is Sienna from tawk.to reaching out.

I have visited the link you provided. However, I am getting an error when accessing the page.

Can you please share the following details so I can assist you better?

Property/Website URL:
Name:
Phone number:
A detailed description of the issue:
Screenshots:

You may reply to this thread. Email me at [email protected] about the details or book a call to my calendar: https://calendly.com/siennarubio/30min.

Thank you and speak to you soon!

• This reply was modified 3 years, 11 months ago by tawk.to.

Hi @varundigiim ,

Thank you for choosing tawk.to and for recommending our chat widget to your clients.

As per checking, the website that you mentioned in the post is currently not available.
Do you have other websites for which I can assist you with the tawk.to app?

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi,

Thank you for choosing tawk.to and for giving us a 5-star review.

We are delighted that you are finding the mobile app and notifications to be valuable!

We understand that you are concerned about the pricing of our Remove Branding Add-on.

In order for us to sustain a free product for our 4.5 million users (and counting), we generate our revenue by offering our users optional Add-on services.

The Remove Branding feature is one of four completely optional Add-ons. Others include the Hired Agent service, our Virtual Assistant service and Voice + Video + Screensharing.

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi @dimitrivisser

Thank you for choosing tawk.to and for giving us 5-star review!

I would recommend the following solutions as a way to secure visitor details and reaching back to them when you’re not available.

1. Modify your Away status message.

Away Status means you are online and available to answer chats but have set the widget message to say “Away” – to set the visitor’s expectation that you may or may not be available to answer their chat. Create an Away message telling them you are currently unavailable and ask them to leave their name and email address.

Visit this link to know more: https://help.tawk.to/article/changing-your-online-status

2. Activate your Chat Rescuer.

This trigger is used to auto-respond to messages if agents don’t respond in time. You can set a delay message to trigger anywhere between 10 seconds, and up to 1 hour.

Example: If no agents responded to an incoming chat for about 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this – “Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and we will get back to you ASAP.”

Link for more information: https://help.tawk.to/article/creating-and-managing-triggers

3. Add a pre-chat form.

You can add a Pre-Chat Form requiring the visitor to answer set questions before a chat commences. Fields can include their name and email address, even a phone number and location. However, be aware the form can act as a deterrent to some visitors and in turn reduce your engagement rate. Statistically, is known to reduce engagement by up to 37%.

To see a pre-chat form is used, visit the widget on our site – https://help.tawk.to/article/using-the-pre-chat-form

Once you have visitors details, the chats can be converted to tickets and responded to at a later date (via the messaging tab in your dashboard).

I hope these suggestions address your concerns.

Have additional questions, or just want to speak with someone, book a free call with me here, I’m happy to assist Business Messaging Advice with Sienna (https://calendly.com/siennarubio/30min)”

Hi @andrew55

Thank you for choosing tawk.to and for sharing your question here.

Customizing the “Write a reply” message is currently not available.

I would suggest modifying your Trigger message asking your customers to specifically click the chat button if they need a chat support agent.

Example: Hello and Welcome to our site!
If you have any questions or if you need a chat agent to help you, simply click the chat button icon or type a message below to start a chat!

I hope this suggestion addresses your concern.

I’ll also like to inform you, that we’re about to launch a majority update to the widget look and feel. This may also help address the concerns you shared.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!`

Hi @sarbel !

Thank you for choosing tawk.to!

This is Sienna reaching out about your inquiry. We believe you can already use GA to embed the widget code

Should you have any questions, require assistance or just want to talk to someone for tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

Hi @faisalrehman !

Thank you for choosing tawk.to!

This is Sienna reaching out about your inquiry. We believe we can see your widget.

Should you have any questions, require assistance or just want to talk to someone for tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

Hi @martinxun03 !

Thank you for choosing tawk.to!

This is Sienna reaching out about your inquiry. We believe you can already use GA to embed the widget code

Should you have any questions, require assistance or just want to talk to someone for tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

Hi @martinxun03 !

Thank you for choosing tawk.to!

This is Sienna reaching out about your concern. Our developer wanted to know your property website URL and your details, please?

Please each me here on chat: tawk.to/siennarubio or;
via email [email protected] so I can assist you further.

Thank you and talk to you soon!

Hi @jdewit !

This is Sienna reaching out about your concern. I have informed our developer and currently, they can’t any property with the id 5bc5cbf2d7591466c708ee95.

Can you please reach me here on chat: tawk.to/siennarubio or;
via email [email protected] so we can update you further with your case.

Thank you and talk to you soon!