Sienna Sandra Rubio

Hi @techguysa techguysa,

Thank you for choosing tawk.to and for reaching out.

As per checking, your website CSP policy is blocking the widget.

If you have implemented this protection on your website and for the browsers that support it, the CSP will block tawk.to URLs unless you add them to your CSP whitelist.

Here are the URLs to add according to https://report-uri.io/home/analyse:

Connect Sources - Allowed sources for external connections such as XMLHttpRequest.
https://tawk.to
https://*.tawk.to
wss://*.tawk.to

Script Sources - Allowed sources for loading scripts.
https://embed.tawk.to
https://*.tawk.to

Style Sources - Allowed sources for loading stylesheets.
https://embed.tawk.to

Font Sources - Allowed sources for font loading.
https://static-v.tawk.to

Image Sources - Allowed sources for image loading.
https://tawk.link
https://static-v.tawk.to

Media Sources - Allowed sources for loading media such as audio and video elements.
https://static-v.tawk.to

Frame Sources - Deprecated, use child-src instead.
https://*.tawk.to

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Hi Alex,

You can disable or lower the volume of incoming sound notifications for both desktop and mobile devices.

Visit the following links to learn more:

1. Enabling Desktop notifications
https://help.tawk.to/article/enabling-desktop-notifications

2. Managing sound settings and desktop notifications
https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

3. Enabling notifications on Android
https://help.tawk.to/article/enabling-notifications-on-android

4. Enabling sound and badge notifications on iOS
https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios

If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Carsten Lund,

Thank you for choosing tawk.to and for sharing your question here.

You can find the ‘Welcome Message’ under the Basic Site Notification Trigger.

Our default Basic Site Notification Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds.

The Welcome Message (Basic Site Notification Trigger) is set to English by default.

You can manually translate this message by following the steps below:

1. Select Administration > Trigger

2. Select the “Welcome Message”

3. Edit/translate the Trigger Message and click Save to update your changes

To learn more about Triggers, visit this link: https://help.tawk.to/article/creating-and-managing-triggers`

Hi @ejiswonders ,

We appreciate for giving us a 5-star review despite encountering issues with the widget.

I have also responded to your previous post regarding your concern.

Can you tell me more about how the widget was originally installed?

Was it installed using the plug-in from the WordPress App store or was the widget code installed manually on your website?

I will need the following details to assist you further:

1. The relevant Property ID/website:

2. Screenshots showing the issue or error message:

3. Your email:

4. A contact number (with area code):

Kindly reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Thank you and hope to hear from you soon.

Hi @ejiswonders ,

Thank you for choosing tawk.to and for sharing your challenge here.

If you experience downtime on your websites, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

You can check our System Status and subscribe for updates here: https://status.tawk.to/

To further assist you with your concern, I will need the following details:

1. The relevant Property ID/website:

2. Screenshots showing the issue or error message:

3. Your email:

4. A contact number (with area code):

Kindly reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Thank you and hope to hear from you soon.

Hi @jasoncsh ,

Thank you for your patience as you experienced challenges installing our app.

Can you tell me more about how the widget was originally installed?

Was it installed using the plugin from the WordPress App store or was the widget code installed manually on your website?

If you are still experiencing errors or downtime, kindly reach out to me at [email protected] with the following details:

1. The relevant Property ID/website:

2. Screenshots showing the issue or error message:

3. Your email:

4. A contact number (with area code):

You can also book a call in my calendar: https://calendly.com/siennarubio/30min.

Thank you and I hope to hear from you soon.

Hi @hpb1980 ,

Thank you for choosing tawk.to and for sharing your review with the community!

We appreciate the feedback and are happy to know that you find our app spectacular!

The form that shows up when you are ONLINE is the Pre-Chat Form.

Pre-Chat Form is an optional way to gather more information from visitors before allowing them to enter the chat.

To disable this function, follow the steps below:

1. In your Dashboard, click the Admin gear icon in the left corner.

2. Select Chat Widget from the Channels list.

3. Under the Widget Content, click Edit Content.

4. Under Widget State, click the Pre-Chat option.

5. Toggle the switch to disable the form.

To learn more, visit this link: https://help.tawk.to/article/using-the-pre-chat-form

If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.

Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi @roadlink ,

This is Sienna from tawk.to reaching out.

As of the moment, we are not listed on the WooCommerce marketplace and only have integration through the WordPress plugin.

To learn more about WordPress and WooCommerce plugin settings, visit this link: https://help.tawk.to/article/wordpress

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi @fr10co,

Thank you for choosing tawk.to and for sharing your challenge here.

Currently, you can download files in CSV format. Then you can use Microsoft Excel to view and edit your data.

If you happen to have any feedback, would like to request new features or find any bugs, please submit your comments here: https://feedback.tawk.to/

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi,

Thank you for choosing tawk.to and for reaching out.

We currently don’t have a feature for changing the margin settings inside the widget.

The tawk.to chat widget offers six different positions from which you can choose: top and bottom corners, middle-right side and middle-left side.

We have just released a major update to our widget. You can now set a separate position for your widget on desktop and mobile devices.

Follow these steps to change the position of the chat widget on mobile:

1. Click the Administration cog in the lower-left corner of your Dashboard.
2. Select Chat Widget.
3. Under Widget Appearance, select Advanced.
4. Under Mobile Widget, select your preferred Mobile Widget Position.

Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi @nachomart ,

This is Sienna from tawk.to. Thank you for reaching out.

You can find your Chat Widget Settings by going to Administration tab > Chat Widget

The following links will help you set up and customize the widget:

1.Changing the appearance of the chat widget
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

2.Changing the greetings on your widget
https://help.tawk.to/article/changing-greetings-on-your-widget

3.Using the Pre-Chat Form
https://help.tawk.to/article/using-the-pre-chat-form

4.Customizing the widget header and body cards
https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi,

This is Sienna from tawk.to. Thank you for reaching out.

We experienced technical difficulties a few weeks ago and were able to fix the server after some time.

Our support team is available 24/7 to assist you with any urgent matters.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi,

This is Sienna from tawk.to. Thank you for reaching out.

Our team has already resolved your WordPress error logs and your chat widget is now up and running.

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

Hi,

This is Sienna from tawk.to. Thank you for reaching out.

To better assist you with your inquiry, can I have the following details, please:

Name:
Website URL/Property:
Email:
Screenshots about the issue (if any)

You can revert back to this thread or email me at [email protected].

Thank you and hope to hear from you soon.

Regards,
Sienna Sandra Rubio
Customer Success – Call Analyst at tawk.to

———————————————————–
Email: [email protected]
Phone: +1 (725) 213-6488
Let’s Chat: tawk.to/siennarubio
Skype: [email protected]

Hi,

This is Sienna from tawk.to. Thank you for reaching out.

We welcome your assistance in helping us translate tawk.to by visiting the following links:

1. Web Dashboard > https://crowdin.com/project/tawk/
2. Android app> https://crowdin.com/project/tawk-android
3. iOS app> https://crowdin.com/project/tawk-ios

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!