sidial01

@wfsupport Looks like both sites are working now.

Thank you.

@wfsupport I’ve worked with my webhost, and the script running times have been increased for the administrative users for the sites involved. The first increase allowed for a longer time out, but further increases have not changed the speed with which the timeouts occur on the updating.

On the primary site, I have deleted and reinstalled the application. It did not download new rules or update.

So my site currently has zero firewall rules, and still unable to get it to update or write the new file version. It DID delete the renamed rules file, so I don’t have that for backup even.

I logged into my much-less used WP site with Wordfence installed, and found it is having the same issue as the newer site. Everything’s been updated there, and it hasn’t seen an update since March 10th.

Any chance of getting a manual copy of the rules file that I can upload to both domains affected?

I’ve reached out to my webhost to have them double check to be sure they didn’t block or change something that may be having an impact.

@wfsupport

Version is 7.2.4.

I tried that.

It attempted to refresh, created a blank, 0kb rules.php file, and failed.

I also deactivated and reactivated the plug in, in an attempt to get it to recheck the rules. Still not working.

I have resent the diagnostics report.

Still failing.

@hunnsdon, I was instructed to make a separate thread to report the incident for my site as well.

@wfscott I’m having the same issue. I even had the issue after manually setting wflogs folder permissions to 777 (it’s back to the 755 it was when I first checked). The rules.php file is dated March 9.

I verified I could create/save a test HTML file to that folder via SFTP.

I have sent the diagnostics by email as you directed the OP.

Please let me know if I need to make a separate post.