shulard

Hello,

It seems that you are facing a mixed content error on that page. Your website is served over HTTPS and your Mautic tracker is served over HTTP.

In that case, the script is blocked (you can view details in the developer console) and the form isn’t rendered.

I think we’ll need to add some advice inside the plugin about that kind of error.

Hello,

Can you give me more details about your installation ? If you have a problem with your mautic instance directly, the right place to request support is on GitHub : https://github.com/mautic/mautic.

Hello,

Can you try to activate CORS settings ?

I can’t find something which doesn’t work from the WP extension point of view. Maybe you can ask help on the Mautic github page: https://github.com/mautic/mautic/issues

Yep it seems that mtc.js is accessible now… Maybe there was a weird issue when I checked before.

The Ajax requests are successfully executed and the script is loaded… I’ve made a visit from that IP address: 62.34.159.128

Have’nt you any visits ?

What parameters have you in the CORS settings in Mautic admin ?

You can check using the guide : https://mautic.com/help/getting-started-mautic-cloud/#5

Hello,

I checked your website and it seems that the tracking script can’t be loaded (404).

https://email.appscaptain.com/mtc.js
HTTP/1.1 404 Not Found
Date: Fri, 26 Jan 2018 10:33:27 GMT
Content-Type: text/html
Content-Length: 162
Connection: keep-alive
Server: Nginx
X-Powered-By: VPSSIM

What’s your Mautic address ?

Hello,

In the plugin there isn’t any feature at the moment to trigger an event on demand. The events are sent to Mautic from the global tracker tag and the specific content elements (tags, forms…).

We are working on a more in-depth integration with Mautic inside a GitHub issue : https://github.com/mautic/mautic-wordpress/issues/62.
When this will be merged, you’ll be able to interact from the PHP side with your Mautic instance.

The plugin injects the JavaScript tracker in all website’s pages. You’ll see all the visited URL, I guess you can detect who has made a comment from that side with filters in Mautic admin.

Hello @rainolf,

Actually it depends what you need to do with the tracking information. If you need to know if a user as already commented or not, using tag can be powerful. If you need more granularity on the data, using specific URL for each comment or post then track a page view is the better way for me.

Are you using the plugin functions to accomplish that or custom code ?

Hello,

I mark this subject resolved because it seems ok. If you have more trouble, please open a new topic.

Hello,

I’ve just published the v2.2.1 release on WordPress repository. Please take a look and create a new topic if you still have trouble.

Thanks
Stéphane

Hello Jason,

Thank you for your feedback.
You are right, there was a problem with content escaping in the dynamic content shortcode.

It’s now fix on the global code base : https://github.com/mautic/mautic-wordpress/commit/63ab26a0c335fef40fee71a15cbc9d3296158ac9

I release an official version ASAP.

Stéphane

Hello,

I checked on your website and it seems that Mautic events are triggered :

I’ve just made some visits and my IP is : 62.34.159.128
Are you seeing me ? Sometimes you need to update the date filter on the dashboard page to view latest data…

You can get additional details about this kind of errors here : https://developer.mozilla.org/en-US/docs/Web/Security/Mixed_content

Hello,

I’ve checked a look at your webpage. The problem is related to https. Your website is served over https but Mautic script is served over HTTP.
Today the browsers are blocking scripts which are not “secured” (aka HTTP) to be loaded.

I’ve also checked in developer tools, you got some details :

Can you update your Mautic instance to be served over HTTPS ?

Hello, I’ve exactly the same setup and everything is working fine…

I also use the CORS settings to block spam requests.

On my side :

• “Restrict Domains” is “Yes”
• “Valid domains” contains website URL without trailing / : “https://chstudio.fr”

Have you checked in your browser developer tools (Network tab) if everything is fine ? There are always interesting details here. If you need help accessing the developer tools to check that details, I can record a screencast to help.

• This reply was modified 7 years, 8 months ago by shulard.

Hello,

What version of the plugin are you using ? And what’s your WordPress and PHP version ?