shulard

Hello,

It seems to be related to Mautic installation and behaviour. I guess you’ll have more useful advices from the Mautic Forum (https://forum.mautic.org/) and Mautic Slack (https://www.mautic.org/slack).

I’ve already encountered the same kind of issue, you can try the following steps.

Go to the Mautic installation folder and generate frontend assets with:

app/console mautic:assets:generate

Then, since you are using URL rewriting, verify in the Mautic configuration (https://yourmautic.com/s/config/edit) that the “Site URL” parameter doesn’t end with /index.php.

Those two steps just fixed the issue on my side…

Hello,

This question isn’t related to the WordPress plugin, maybe you’ll find more help on the Mautic slack (https://www.mautic.org/slack) or Mautic forum (https://forum.mautic.org/).

But I’m not really sure that using a focus item to force users to subcribe before reading a content is a nice solution :

* If the mautic tracker is blocked by the browser (using adblocker or third party blocker), the focus item will not be shown ;
* Even if you remove the ability to close it, users can still access the content behind the focus item because it’s already loaded in the page. Of course it’s a bit more tricky but hiding an HTML element using developer tools is not as hard as it can seems for a motivated person.
* If the content is a private one, the web crawlers (google and others) must not access it fully… Allowing a preview indexation is a better solution for me (I’m not sure it’s relevant in your case).

A better solution will be to use the Mautic API to retrieve user capabilities when computing the page and build a valid subscription only content with the right form to ask user registration.

Yes, this seems related to GDPR compliance.

Hello !

Have you enabled the fingerprinting in your Mautic instance ? Mautic may not use only the IP address to consider the contact is the same. It must check the browser/device used, maybe it’s in that kind of settings that you must look ?

A contact is tracked and considered the same person inside a navigation session. If you leave that session, you’ll be considered a new person (when tracking anonymous persons).

I checked the URL, there is no Mautic form in the footer (and I’m not logged in) when I open the page.

Is the pop-in triggered when I click on the “Download Ebook” button ? Because I can see a Mautic Form when I click that button.

Hello !

This is a strange behaviour for sure…

Since you are using a shortcode, do you know if the popup is correctly rendered on the frontend side when the user is not logged ? Can you share the website address ?

I’m not sure, but I don’t know which are the default values for this. Since you can now save the contact details, I mark this issue as resolved ^^.

Yes it is ! Since those are non standard fields, you must allow them to be updated.

Hello !

This plugin will send specific fields for the WordPress related data. You must verify that those fields are correctly configured on your Mautic instance.

The full list is :

* wp_user
* wp_alias
* wp_registration_date (format Y-m-d)
* email
* firstname
* lastname

Also you must be sure to have checked the option to track logged users (but it seems already true based on your previous message).

Do you retrieve the user using it’s email address on your Mautic instance ?

Cool ??

Thank you !

Hello !

This plugin’s goal is to insert the Mautic tracker in your WordPress pages. This is useful if you want to check visited pages or keep track of some users details.

You can also control by adding some WordPress filters in your code the data sent to Mautic so I think that it can help you sending proper user details to your instance. It really depends what “proper” means and also if you know a bit of PHP or not…

Hello !

Ok, I’ve checked the plugin code and don’t find any relevant regarding that 404.

If you disable this plugin are you still encountering the 404 ?

Hum it seems that your Mautic installation doesn’t support URL rewriting.

Can you try to use the following URL in the plugin configuration page :

https://mauticserver.com/index.php/

I think it’ll fix the issue.

Hello,

Have you some custom webserver configuration on your project website (theme or server) ?

Because when I try to open the WordPress login page I also get a 404 :

* https://e-learning.site/wp-admin/
* https://e-learning.site/wp-login.php