shulard

Hello !

Yes this plugin isn’t maintained anymore, at least on my side.
There isn’t much effort to keep track of new WordPress version however I don’t use it anymore so I can’t ensure it works on newer version.

A call for maintainer has been made on the GitHub project, feel free to reach the team if you have some time to work on it: https://github.com/mautic/mautic-wordpress/issues/129

Hello !

Sorry, yes and no, this plugin haven’t evolved in the last 24 months because there wasn’t a required change to be made on the code. The latest version is pretty stable and I forgot to mark it tested on the latest WP versions… I’ll try to keep the plugin tests up to date in the plugin repository.

Can you tell me if it’s better now ?

Hello !

By default, Mautic will not pass the utm tags to the inner tracker.

The wpmautic_tracking_attributes filter is here to add details before the tracking event is sent to Mautic. When I talk about tracking event it’s not related to Form, only related to the page view event.

So if you want to pass custom fields within your form to Mautic I don’t know how to do it…

Maybe I misunderstood your issue, if you want to add details to the mautic tracking event, you must add a piece of code like this in a plugin / theme :

add_filter('wpmautic_tracking_attributes', function($attrs) {
    $attrs['utm_tags'] = $_REQUEST['utm_tags'];
    return $attrs;
});

Hello !

Sorry for the late reply, I just took a look and it seems that your webpage fail to load the mtc.js file.

After accepting cookies, I got the following error in the browser console :

Uncaught Error: Error: remote script failed https://polynook.com/mautic/mtc.js - https://polynook.com/wp-content/cache/autoptimize/js/autoptimize_61563aeb45d3843260000b040dd669cc.js: 2

I don’t know how to solve it, the mtc.js file is accessible and valid. Maybe it’s related to some others plugins you use ?

Hello !

Sorry for the late reply, what do you mean by “not connect to the brand new contact” ? You get an anonymous user from the IP address and a recognized user from the WP fields ?

Hello !

The index.php can be a bit annoying in the webserver configuration but must not cause issue on the frontend when loading components. If you can load forms, the tracker can also be loaded.

Can you share an URL where I can take a look directly in the website ? Also what’s the configured Mautic URL in the plugin setting page ? And which option did you chose to load the tracker ?

Hello !

If the error message appears, it’s because the Mautic JavaScript API wasn’t loaded properly. Can you check in the network tab of your browser console if everything is loaded ?

I don’t see anything strange in your code here…

Hello !

Which version of the plugin / WordPress are you using ? It looks like an issue we already fixed but maybe another case…

The error is coming from one of your Chrome extension so it must not be related with the plugin…

Hello !

Thank you for keeping us informed about the resolution ! That’s a strange behaviour ??

Hello !

Thank you for your kind words ??

If I understand correctly your setup, it seems that you don’t need to change anything it must continue to work.

However, why are you using the WPMautic plugin if you activate the tracking from another tool ?
You can use the new wpmautic_send() function to trigger the Mautic event instead of relying on custom JavaScript code writing on your side !

Hello,

Since I saw a new post which tell that you saved user names successfully, I suppose that this issue is not relevant anymore ?

I close it, please reopen it if you are still in trouble.

Hello,

Sorry but there is no way to handle that case inside a Mautic instance. The described behaviour is understood like a name update because the device is tied directly.

However you can implement something using the Mautic API (https://developer.mautic.org/#rest-api) which will keep track of all the different users.

Hello,

What do you mean by tracking users in comments ? This plugin allow tracking the logged WordPress user but it can’t track specific details.

If you want to track commenters’ mail address or name, I suggest that you take a look at the Mautic API. You’ll need to write some code but it’s possible.

Hello,

I don’t know A2 hosting but there is 2 cases :

* You are using a shared server -> Maybe check in the different configuration panel if you find something related to HTTP headers ;
* You have installed (or know who installed) the server -> You must check the webserver configuration (Nginx, Apache, Caddy…) if there is any mention of the X-Frame-Options header.

By the way, using that header is not a bad thing it’s just incompatible with the Mautic behaviour… If you don’t find any relevant details here, maybe you can ask some help on the Mautic community slack.

Hello !

Have you authorized your Mautic CORS to whitelist your website ? Which version of Mautic are you using ?

You can check the CORS settings at https://mauticinstance.com/s/config/edit in the “CORS Settings” section. Not sure it’s related to the the frame management…

I’ve checked the headers returned by your “/form/submit?formId=1” and it disallow frame embedding. If you can’t find any strange settings on the Mautic side, you must check your webserver configuration…

• This reply was modified 4 years, 8 months ago by shulard.
• This reply was modified 4 years, 8 months ago by shulard.