Quentinius

I’ve had the same issue when logging in to a clients site to check update statuses.

I searched google and found this. It’s happening in avast with the same markers as everyone else ha smentioned here: “Script:SNH-gen[TRJ]”

I do believe this is a false positive of course especially because the “threat tag” is a generic one and it only triggered when I opened the editor to check a few things. My logic is that if there was a general all-round infection at CMS level, it would have triggered on landing page load (because if the editor is infected, how can the landing page NOT be infected?).

So I’m going with the false positive view here. This isn’t Elementor’s fault, there’s been some sort of virus database update in the last 3 months that is producing false positives.

I’m going to update the clients’ site as I intended & as other people have done on this thread and check if it vanishes.

Thank you. The feed has clearly started working again since you followed this up. I reckon this was clearly an issue at their end. Hopefully this is now resolved.

Thank you for your response Jarnovos I will follow up from there.

I apparently can’t upload an image otherwise I would give you a screenshot.

There is literally nothing to see on the website except an error because it’s a fresh WP install I am doing background work on before I dev their site.

As I have explained, the de facto owners of the host insists that the relevant feature is running on my Apache server.

The error is:

Secure Connection Failed

An error occurred during a connection to glowinginbeautyacademy.co.uk. A required TLS feature is missing.

Error code: MOZILLA_PKIX_ERROR_REQUIRED_TLS_FEATURE_MISSING

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem.

I have since reached out to tech support.

They insist that OCSP stapling IS enabled (I was surprised to find out that it may not be)

So what should I do now? Any advise please?

• This reply was modified 1 year, 1 month ago by Quentinius.

Why do you think I want it deleted?

It’s because there is actually data that could personally identify me in the posts.

“That is not at all correct and is often misunderstood. Your personal identifying information (PII) will be removed only. A forum post and/or a link to a web site is not that.”

My username is “personally identifying information” as is my website URL, no?

If I delete my account or request that you delete all my data, will that suffice?

After all, I am pretty sure as a citizen of the UK I have the right to have my data erased.

From Google:
“Under Article 17 of the UK GDPR individuals have the right to have personal data erased.”

Hey thanks for the update. I just got the same response via Github as well. Appreciate you guys looking into this.

I just checked out my domain search and it appears to be working. So I’ll keep you posted, but this is definitely positive progress.

Thanks for your efforts.

I am chasing this with Godaddy support and I will post updates here as soon as I have anything useful.

I opened a premium support ticket and I’m forcing them to use it towards resolving this.

The problem is that the Reseller team don’t seem to have a clue about the WordPress plugin but I’m currently being assured that someone who knows what theyre talking about will pick this up in short order.

• This reply was modified 1 year, 7 months ago by Quentinius.

I’ve tried phoning Godaddy support and they are utterly unhelpful and have no idea what I’m even talking about.

I’m furious. I pay good money to uphold my reseller account (the annual subscription fee) and unless this is fixed then the reseller account is worthless.

I have also tried clearing my cache. No impact.

The error message I posted occurs when I try to do a domain search via the plugin.

I’m using Godaddy reseller plugin version Version 2.2.7

WordPress version WordPress 6.1.1

Using Elementor Pro.

On Siteground.

I have tried rolling back my server backups to a point from a while ago that I know worked at the time, and this has made no impact on the error.

Hello?

Strangely, does seem to work if it’s not mounted within a set of templates within tabs https://ezwebs.co.uk/ai-voiceover-testing/