Shivam Tyagi

Hi @ibiza69,

Thank you for your prompt response and for checking your security plugins.

Since the issue seems to persist despite whitelisting our IPs in Bullet Proof Security and iThemes Security, it’s possible that the blocking is happening at the server level.

When you contact your server admins (hosting), please ask them to:

1. Verify IP Whitelisting: Ensure that the IP addresses 104.236.26.134 and 159.89.243.35 are whitelisted correctly in all security layers, including firewall and server-level security settings.
2. Check for Server-Level Security Measures: Look for any server-level security measures that might be causing this issue. Specifically, ask if there are any WAF (Web Application Firewall) rules, DDoS protection mechanisms, or rate limiting settings that might be triggering the “Please wait while your request is being verified…” prompt.
3. Review Logs: Review server logs to identify any entries that show the blocking of our analyzer IPs. This might give more insights into what is causing the blockage.
4. Temporarily Disable Security Measures: If possible, temporarily disable certain security measures to see if the issue persists. This can help pinpoint if a specific security setting is causing the problem.
5. Check .htaccess and Server Configuration: Ensure there are no rules in the .htaccess file or server configuration that might be blocking access to the robots.txt file for our analyzer.

Once you have this information, please let us know the outcome so we can assist you further. We are committed to resolving this issue and ensuring that your SEO setup is functioning correctly.

Thank you for your cooperation and patience.

Hi @tati19,

Thank you for reaching out and providing the details regarding the database issues you’re experiencing.

It appears that there are some missing tables in your database which are crucial for our plugin’s functionality. This often happens if there has been a recent migration, a change in the hosting environment, or alterations to the database.

To resolve the missing aioseo_cache table, you can recreate it using the following code snippet:

add_action( 'init', function() {
    if ( function_exists( 'aioseo' ) ) {
        aioseo()->preUpdates->createCacheTable();
    }
});

You only need to run this snippet once. I recommend using the WPCode plugin to execute this code snippet.

You can also find this snippet shared through WPCode here:
https://library.wpcode.com/snippet/e5w8mp5d/

Here is our article on how to use AIOSEO Code Library for such code snippets-
https://aioseo.com/how-to-use-the-wpcode-snippet-library/

Additionally, could you please confirm if there have been any recent migrations, hosting changes, or other modifications to your database? This information will help us understand the context and ensure that all necessary tables and settings are correctly configured.

Please let me know if you encounter any issues while running the snippet or if you need further assistance.

Hi @mohammadghfr,

Thanks for reaching out!

I have checked the source code of your homepage and can confirm that you have successfully added a favicon to your site. Now, it’s a matter of waiting for Google to recognize and display it, which can take some time depending on Google’s schedule. Additionally, please be aware that Google may decide not to show the favicon, and this is entirely up to their discretion.

For more information, please refer to our documentation on displaying a favicon in search results:
https://aioseo.com/docs/how-to-display-a-favicon-in-search-results/

To improve the chances of your favicon being displayed correctly, I recommend resizing it to a multiple of 48px square, such as 48x48px or 96x96px.

Google has specific recommendations for favicon sizes, which you can find here:
https://developers.google.com/search/docs/appearance/favicon-in-search

Please let me know if you have any further questions or need additional assistance.

Hi @ibiza69,

Thank you for reaching out and bringing this issue to our attention.

I have investigated the issue with the SEO Analyzer, and it seems that something on your site or server is blocking our analyzer when it tries to access the robots.txt file.

Our analyzer is encountering a “Please wait while your request is being verified…” prompt on the robots.txt page, which is causing it to display the message that your robots.txt file is missing or unavailable.

As seen here-
https://a.supportally.com/i/ppFQIN

You have correctly mentioned the IPs to whitelist, but it appears they are not being whitelisted correctly or by the exact service responsible for this verification prompt.

Since you mentioned that this issue has only started recently, could you please check if any new security services have been activated or if any new security features have been enabled externally or through your host settings? These new configurations might be causing our analyzer to be blocked.

Please let us know if you find any new security settings or if there are any changes that might be affecting the analyzer. We can then work together to ensure the necessary adjustments are made to resolve this issue.

Looking forward to your response!

Olá @evandrodasilva,

Obrigado pela sua avalia??o. Estou feliz que você tenha achado nosso plugin excelente. Agradecemos imensamente o seu apoio!

Se houver algo que possamos fazer para melhorar ainda mais sua experiência, informe-nos.

Hi @kaelego,

Thank you for your review. I’m glad to hear you think our plugin is very good. We appreciate your support!

If there’s anything we can do to make your experience even better, please let us know.

Hi @radiantgoldenphoenix,

Thank you for your review. I’m glad to hear that AIOSEO’s visual presentation and the straightforward ability to check on-page SEO for your pages and posts meet your needs. We appreciate your preference and feedback!

If there’s anything else we can do to enhance your experience or if you have any suggestions, please don’t hesitate to let us know. We’re here to help!

Hi @joecrates,

Thank you for your review. I’m pleased to hear that our plugin stands out as more useful compared to others you’ve tried, even just the free version. We strive to balance simplicity with powerful features, and it’s great to know we’re hitting the mark!

If there’s anything we can do to improve your experience further or if you have suggestions for enhancements, please let us know. We appreciate your support and feedback!

Hi @tommyzhong2005,

Thank you for your review. I’m glad to hear you feel good about our plugin. We appreciate your feedback and are pleased it’s meeting your needs!

If there’s anything we can do to enhance your experience further, please let us know.

Hi @malibubronze,

Thank you for your review. I’m glad to hear you find our plugin awesome and very helpful. We appreciate your support!

If there’s anything specific you’d like us to improve or add, please feel free to share your thoughts. We’re here to help!

Hi @isedamall,

Thank you for your review. I’m thrilled to hear that our plugin helps you create SEO-worthy content and that you find it awesome. We appreciate your feedback and are glad to be a valuable tool in your SEO toolkit!

If there’s anything else we can do to enhance your experience or if you have any suggestions, please let us know.

Hi @rokogrebastica,

Thank you for your review. I’m glad to hear you find our plugin very useful. We appreciate your feedback!

If there’s anything specific you’d like to see added or improved, please don’t hesitate to let us know. We’re here to help enhance your experience further!

Hi @obadaalrefai,

Thank you for your review. I’m thrilled to hear that you find our plugin awesome and effective in helping rank your site quickly on Google. We appreciate your feedback and are glad to be a part of your SEO success!

If there’s anything else we can do to support your efforts or improve your experience, please let us know.

Hi @jmelectronautica ,

Thank you for your review. I’m glad to hear you find our plugin very useful. We greatly appreciate your support!

If there’s anything specific you’d like to see improved or added, please feel free to share your thoughts.

Hi @nohandles,

Thank you for your review. I’m pleased to hear that our staff has been helpful to you, especially as you navigate new territory. We aim to provide support that makes our plugin accessible and effective for users of all experience levels. We appreciate your kind words!

If you need any further assistance or have suggestions, please feel free to reach out. We’re here to help!