Thomas Shellberg

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

@meanwood,

Good luck! Marking as resolved.

@graftedin,

As mentioned, WooCommerce sorts orders starting from most recent by default. Something may be changed on your own site to create this behavior.

If it’s not sorted by date, how is it sorted? Can you send along a screenshot of the Orders page overview?

@crush009,

This information is found in the template at /templates/single-product/add-to-cart/variation.php.

The tricky part about this is that it’s added via JavaScript because the details of the variation are loaded asynchronously when a variation is selected.

Hope that helps!

@selven6,

Indeed, this is a problem with the templates of the Makery theme:

Name: Makery
Version: 1.7
Author URL: https://www.themeforest.net/user/themex/

I recommend getting in touch with the plugin developer at the URL above.

Cheers!

Hi @meanwood,

Ahhh, thanks for clarifying that. I’m assuming that Ecwid can still provide that data in a CSV format? If so, this plugin could be used:

https://woocommerce.com/products/customerorder-csv-import-suite/

Or you could use something like WP All Import but it’s a bit more manual work.

@selven6,

The next step for you is to switch to a default theme.
?

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hi @selven6,

It looks to me like you have several related template overrides which are way out of date:

makery/woocommerce/myaccount/my-account.php version 2.2.0 is out of date. The core version is 2.6.0
makery/woocommerce/myaccount/my-downloads.php
makery/woocommerce/myaccount/my-orders.php
makery/woocommerce/myaccount/view-order.php version 2.2.0 is out of date. The core version is 3.0.0
makery/woocommerce/order/order-details.php version 2.3.0 is out of date. The core version is 3.2.0

I would quickly test with a default theme and see if you can view the orders associated with your account.

Hi @ovitormmatos,

If the items in the cart are both virtual and downloadable, the order should be marked Completed once payment is verified and should not get stuck at Processing. Do you observe this with the Order Status Control plugin disabled?

If you find that it works properly with the plugin disabled, I would create a ticket with the developers of the Order Status Control plugin here:

https://woocommerce.com/my-account/create-a-ticket/?broken=primary&select=439037

Hey @selven6,

What happens if you place an order with your own admin account in the store? Can you see your orders on the My Account->Orders area?

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi @kabodhi,

Can you reproduce this yourself if you create a new user at checkout?

Hi @meanwood,

The easiest solution is not likely a free one; I don’t see any free plugins that can assist with the migration. However, the general idea is to get an export file from Ecwid, preferably in CSV format. You would then edit the CSV to conform to the WooCommerce CSV import format and import your products using the native WooCommerce importer.

Post from Ecwid for exporting products:
https://support.ecwid.com/hc/en-us/articles/207099979-Guide-to-importing-and-exporting-products

How to import a CSV into WooCommerce:
https://docs.woocommerce.com/document/product-csv-importer-exporter/

Make sure to pay close attention to the CSV Import Schema to create a smooth import process:

https://github.com/woocommerce/woocommerce/wiki/Product-CSV-Import-Schema#csv-columns-and-formatting

Cheers!