I figured it out, when using wordpress multi site and you install the plug in, it only puts the info in one of the sites, you have to go to each site and go to the sites plug ins settings and update it so all the settings are the same, then it worked!
thanks for the help! Ill post if i have any other problems or discover something else.
recap;
running wp multi site you have to update all the plug in settings in each site.