shaydeepalms

Got all my issues fixed! Thanks to both of you for all of your help!

Hmm… It’s still there. Actually what I would like to do is bypass that page altogether and have them taken straight to checkout after clicking download from the homepage here https://padloops.com/ Is that possible?

Well I have already purchased it through testing, so it has been correctly telling me that I have already purchased

Well, Im not able to see the error. Only random customers are seeing it.

Cool, and how do I go about testing it after I switch?

How do I test it? And also, will I not loose all of my work on the current theme?

The error does not happen every time, I only get people telling me about it a couple times a week. So if I switched, no telling how long I would have to wait for the error to occur. That, and my theme is how my whole sales page and stuff is setup. No one is going to purchase while I’m using the default theme. I can’t be letting people on my site with the default theme activated, it’s my business on the line. Is there any other way to troubleshoot this?

I’m not sure. I’ve never used the default theme, and it’s not really an option.

### Begin System Info ###

## Please include this information when posting support requests ##

Multisite: No

SITE_URL: https://padloops.com
HOME_URL: https://padloops.com

EDD Version: 1.7.2
Upgraded From: None
WordPress Version: 3.6
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: Dark Theme 1.0

Test Mode Enabled: No
Ajax Enabled: Yes
Guest Checkout Enabled: Yes
Symlinks Enabled: No

Checkout is: Valid
Checkout Page: https://padloops.com/checkout/
Success Page: https://padloops.com/purchase-confirmation/
Failure Page: https://padloops.com/checkout/transaction-failed/
Downloads slug: /downloads

Taxes Enabled: No
Taxes After Discounts: No

Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, active, inactive

Platform: Apple
Browser Name: Safari
Browser Version: 6.0.5
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_7_5) AppleWebKit/536.3
0.1 (KHTML, like Gecko) Version/
6.0.5 Safari/536.30.1

PHP Version: 5.2.17
MySQL Version: 5.5.32-log
Web Server Info: Apache

PHP Safe Mode: No
PHP Memory Limit: 256M
PHP Upload Max Size: 10M
PHP Post Max Size: 10M
PHP Upload Max Filesize: 10M
PHP Time Limit: 30
PHP Max Input Vars: 1000

WP_DEBUG: Disabled

WP Table Prefix: Length: 4 Status: Acceptable

Show On Front: page
Page On Front: Home (#203)
Page For Posts: Blog (#103)

WP Remote Post: wp_remote_post() works

Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: Off

WordPress Memory Limit: 40MB
DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.

TEMPLATES:

ACTIVE PLUGINS:

Akismet: 2.5.9
All In One SEO Pack: 2.0.2
Contact Form 7: 3.4.2
Easy Digital Downloads: 1.7.2
Easy Digital Downloads – Amazon S3: 1.4.1
Easy Digital Downloads – Mail Chimp: 1.0.5
Google Analytics for WordPress: 4.3.3
MCE Table Buttons: 2.0
Social Discount for Easy Digital Downloads: 1.0.8
WordPress Importer: 0.6.1
### End System Info ###

Yes, that is possible. I am willing to give you my login info to see if you are able to fix the problem. I believe that it has something to do with my themes style css over riding it. I am having the same problem with buttons not showing up in other plugins also.

Automatically. I’m using “edd-fd-button” in the settings

Yes. The purchase button shows up and works fine when I have a price above $0.00 set. But whenever I change the price $0.00, it stops working.

Yes, I have done those things.

Hi sorry, the link should be working now. My site went down for a minute