sharethissupport

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Hi Mike,
The plugin might have been installed improperly.
Can you please try re-installing the plugin on your blog?
Please provide the url of your blog if re-installing the plugin doesn’t solve your issue so that we can check the issue at our end .

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Hi,

Can you please provide the url of your site on which you are facing the issue so that we can check the issue at our end?

Hi,
Sometimes the cause of such issues is sharethis plugin incompatibility with the theme of the wordpress blog.
In that case , you will have to add the buttons manually to your blog.

Here are the detailed steps:
Sharethis script and span tags go on the page where you want the buttons to appear and they also determine what kind of button appears as well as what URL and title it shares. You will have to put ‘script tags’ in your Main index template(index.php) and ‘span tags’ in Single Post template(single.php).

Here is the basic span for just the ShareThis button: <span class=”st_sharethis” st_title='<?php the_title(); ?>’ st_url='<?php the_permalink(); ?>’ displayText=”ShareThis”></span>

You can change the class of the span to determine the button that appears. For example class=”st_twitter” will make a twitter icon and class=”st_email_vcount” will make a email vertical counter button.

However, adding code in index.php and single.php will not display sharethis buttons on the blog page but will show buttons whenever an individual post is opened.
If you wish to display sharethis buttons on the blog page ,you will have to put ‘span tags’ in (loop.php).

In loop.php,
1. put span tags just above the line “<div class=”entry-utility”>” to display buttons at the end of each post on the blog page.

<span class=’st_sharethis’ ></span>
<div class=”entry-utility”>

2. to display buttons at the beginning of each post on the blog page,put span tags just below the lines

<h2 class=”entry-title”>” title=”<?php printf( esc_attr__( ‘Permalink to %s’, ‘twentyten’ ), the_title_attribute( ‘echo=0’ ) ); ?>” rel=”bookmark”><?php the_title(); ?></h2>
<div class=”entry-meta”>
<?php twentyten_posted_on(); ?>
</div><!– .entry-meta –>
<?php if ( is_archive() || is_search() ) : // Only display excerpts for archives and search. ?>

Hope this helps.
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Hi,
I tried using the latest sharethis plugin on WordPress 3.4.1 and it seems to be working fine.
If you want we can check the issue with your blog but, we will need the credentials of an admin account.
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Hi,
I tried using sharethis plugin 5.0.2 on a wordpress blog and it seems to be working fine.
The plugin might have been installed improperly.
Can you please try re-installing the plug-in on your blog?
Please let us know if it still doesn’t work for you.

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Hi Annie,
Sometimes sharethis plugin isn’t compatible with a theme being used.
In that case, you can try adding the buttons manually to your wordpress blog but please note that it’s a little bit tricky.
Here are the steps:

Sharethis script and span tags go on the page where you want the buttons to appear and they also determine what kind of button appears as well as what URL and title it shares. You will have to put ‘script tags’ in your Main index template(index.php) and ‘span tags’ in Single Post template(single.php).

Here is the basic span for just the ShareThis button: <span class=’st_sharethis’ st_title='<?php the_title(); ?>’ st_url='<?php the_permalink(); ?>’ displayText=’ShareThis’></span>

You can change the class of the span to determine the button that appears. For example class=’st_twitter’ will make a twitter icon and class=’st_email_vcount’ will make a email vertical counter button.

However, adding code in index.php and single.php will not display sharethis buttons on the blog page but will show buttons whenever an individual post is opened.
If you wish to display sharethis buttons on the blog page ,you will have to put ‘span tags’ in (loop.php).

In loop.php,
1. put span tags just above the line “<div class=”entry-utility”>” to display buttons at the end of each post on the blog page.

<span class=’st_twitter’ ></span>
<span class=’st_facebook’ ></span>
<span class=’st_yahoo’ ></span>
<span class=’st_gbuzz’ ></span>
<span class=’st_email’ ></span>
<span class=’st_sharethis’ ></span>
<div class=”entry-utility”>

2. to display buttons at the beginning of each post on the blog page,put span tags just below the lines

<h2 class=”entry-title”>” title=”<?php printf( esc_attr__( ‘Permalink to %s’, ‘twentyten’ ), the_title_attribute( ‘echo=0’ ) ); ?>” rel=”bookmark”><?php the_title(); ?></h2>
<div class=”entry-meta”>
<?php twentyten_posted_on(); ?>
</div><!– .entry-meta –>
<?php if ( is_archive() || is_search() ) : // Only display excerpts for archives and search. ?>

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Hi Annie,
Tried changing the sharethis setting for a wordpress blog from the sharethis configuration page.It seems to be working fine.

The issue “The settings are not updated from configuration page” occurs only when the plugin conflicts with any of the plugins added to the blog /if the plugin is not compatible with the theme being used.

Can you please try re-installing the plugin?
Please let me know if it still doesn’t work for you.

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Hi,
I am seeing the buttons on the post pages :
https://entirenews.in/why-does-salman-make-fun-of-katrina/
https://entirenews.in/i-am-incomplete-without-ash-aaradhya-abhishek/

Can you please check and let me know, if you’re still facing any issues?

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Hi,
Yes, spambayes is right.
Some plugins block sharethis so that sharethis can’t track the sharing activities on users’ sites .
Please try disabling the plugin and let me know, if you’re still facing the issue.

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Hi,
Can you please provide the url of your blog on which you are facing the issue so that I can check?

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HI,

Are you seeing the “sharing” under setings as in the screenshot here?
https://en.support.wordpress.com/sharing/

If yes, please note that ,it comes with wordpress.com and not with www.remarpro.com .
Also, Plugins work with www.remarpro.com only and they are not permitted at WordPress.com for various security reasons.
https://en.support.wordpress.com/plugins/

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Hi,

It seems you aren’t using sharethis.
Can you please provide the screenshot of settings page from where you’re updating the settings so that I can check?

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Hi ,
Displaying sharethis conditionally is not possible with the automatic installation however this can still be done by setting the plugin to not automatically place the buttons and then adding the span tags manually to your templates.

These go on the page where you want the buttons to appear and they also determine what kind of button appears as well as what URL and title it shares. You will have to put ‘script tags’ in your Main index template(index.php) and ‘span tags ‘ in Single Post template(single.php).

Here is the basic span for just the ShareThis button: <span class=”st_sharethis” st_title='<?php the_title(); ?>’ st_url='<?php the_permalink(); ?>’ displayText=”ShareThis”></span>

You can change the class of the span to determine the button that appears. For example class=”st_twitter” will make a twitter icon and class=”st_email_vcount” will make a email vertical counter button.

However, adding code in index.php and single.php will not display sharethis buttons on the blog page but will show buttons whenever an individual post is opened.
If you wish to display sharethis buttons on the blog page ,you will have to put ‘span tags’ in (loop.php).

In loop.php,
1. put span tags just above the line “<div class=”entry-utility”>” to display buttons at the end of each post on the blog page.

<span class=’st_sharethis’ ></span>
<div class=”entry-utility”>

2. to display buttons at the beginning of each post on the blog page,put span tags just below the lines

<h2 class=”entry-title”>” title=”<?php printf( esc_attr__( ‘Permalink to %s’, ‘twentyten’ ), the_title_attribute( ‘echo=0’ ) ); ?>” rel=”bookmark”><?php the_title(); ?></h2>
<div class=”entry-meta”>
<?php twentyten_posted_on(); ?>
</div><!– .entry-meta –>
<?php if ( is_archive() || is_search() ) : // Only display excerpts for archives and search. ?>

For Example:You will have to put a sharethis <span> tags in a conditional block with condition:

if (<?php the_permalink(); ?> is equal to ‘Title of page to which you wish to add sharethis buttons’)
{
//Sharethis <span> tags
}

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Hi,
I’m not sure but it can be causing the issue.
Can you please check the access rules in your htaceess file and retry?

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Hi,
Can you please make sure that you’ve admin rights since admin rights are required to install the plugin and update the settings?

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