sharethissupport

We have already raised this to our tech team and they are working on it. The issue will be resolved soon. We will get back to you as soon we hear from them.
Thank you for your patience.

Please provide your site URL so that we can further investigate the issue.

Your site seems to be SSL enabled, whereas the ShareThis code present on your site is for non-SSL sites.

ShareThis latest WordPress Plugin do support SSL/Secured websites. Please make sure that you have latest version of ShareThis WP Plugin.
And in the ShareThis Plugin Configuration menu, STEP-6, under “View & edit code:” there is an option for “http” and “https”.
You will have to check the button as shown in the screenshot – https://screencast.com/t/J6sB3bM9

Hope this helps.

Hi Jeremy,

To run the ShareThis Plugin on HTTPS Enabled Sites, please refer the article –
https://support.sharethis.com/customer/portal/articles/446440#sthash.VzfURslk.dpbs

Please let us know if you have any queries.

Hi Jeremy,

ShareThis latest WordPress Plugins do support SSL/Secured websites. Please make sure that you have latest version of ShareThis WP Plugin.
And in the ShareThis Plugin Configuration menu, STEP-6, under “View & edit code:” there is an option for “http” and “https”.
You will have to check the button as shown in the screenshot – https://screencast.com/t/J6sB3bM9

Hope this helps.

Please provide your site URL so that we can take a look.

Hi Frederic,

Could you please provide us the details of the Plugin which is conflicting with ShareThis Plugin?
To reinstall the plugin, there is no need to drop any DB tables, but why would you want to reinstall the Plugin?

Hi,

The ShareThis Plugin is compatible with the new WordPress version.
We have checked your website, it seems that ShareThis code is present but some other installed plugin or Website theme is not allowing the ShareThis buttons to show-up.
Here is the screenshot – https://screencast.com/t/Ub2f0lNinuq
You can try uninstalling and reinstalling a latest version of Plugin.
You can also check by changing the current website theme to default theme.

As we can check your site code, you have not added Whatsapp button to your site. Please make sure to save the changes you made in the ShareThis Plugin configuration menu.

Please note that sometimes other installed plugins and website themes also causes such issue when they conflicts.

We tried to check your site, it seems that ShareThis plugin is not present on your site. Could you please check and let us know.

Hi Roshan,

Are you trying to check the Whatsapp button on Desktop? If yes, then please note that WhatsApp button is made for Mobile Devices only and will only be visible on mobile devices. As we can check your site on Mobile Devices, WhatsApp button is properly showing-up from the Widget.
If you want, you can enable the WhatsApp button from the ShareThis Plugin Configuration menu, STEP-1.

Hope this helps.

Hi,

ShareThis WordPress Plugin currently doesn’t provide any Language translation option. We may implement this feature in future versions.

Hi,

The ShareThis bars right now are not mobile responsive and we are already working on it. So it is not possible to hide them currently for mobile devices.

Hi,

Do you want to disable the feature that a hashtag gets added to your url?
If yes, please note that CopyNShare feature ShareThis is enabled on your site because of which a hashtag is appended to a url of your site.

Go to your WordPress Plugin Setting Page, in ShareThis Plugin Configuration Menu –

On the 4th Step -> uncheck the box against
[] Measure copy and shares of your website’s content
[] Measure copy and shares of your website’s URLs

And save the changes.
This will disable the CopyNShare feature.

You can know more about this feature from here –
https://support.sharethis.com/customer/portal/articles/961937