ShapedPlugin LLC

Hi, @atimmins,

Hope you are fine

We saw that you are a bit angry with our support team. Though our support team talked with you on live chat, you are assured to solve your issue immediately and replied within 24 hours, you have reviewed the plugin negative stars without giving us time. We would really love to assist you if you want.

We all know that currently, a pandemic situation like the COVID-19 outbreak is going on all over the world. As we are all office staff working from home/remotely that’s late is not intended. Hope you understand the situation.

However, I have replied to you twice subsequently in detail about the issue, and the short way of solution within 3 hours when you send us a message last time.

Waiting for your fast response!

Have a great day!

Thanking you-
Khalil

Hi @winterstreet,

Thanks for your query. We got your point. We are really sorry to say that the height constant and the width varying option is not available in the current version of the plugin.

Hi,

Sorry for this inconvenience. Kindly go to the setting page of the “Gallery Slider” plugin and save it once and it will fix the big image size issue. If you don’t find the setting page please click on this link to go setting page.

In case, after going to the setting page, you see a blank page once again, kindly make a ticket on this support page.

Thank you!

Hi @dannyogolo,

Thanks for your query. Hope you are safe and well.

The title tag has been started with H3 all the time in the free version of the plugin. We have checked it again from our end. See the result in the screenshot. But in your case you have found that the title tags are in the H1 tag, it’s really unfortunate.

Can you please share your page link so that we can have a look at the issue? Because without seeing the issue we can’t provide you a proper solution.

Hi @bacchuspunk,

Thanks for your interest in the plugin.

Yes, it’s possible to show the city name and the weather icon (rain, snow, sun, etc) with the Location Weather plugin. We have checked the image loading issue in our testing site and it works properly without breaking the page icon. See the preview in the screenshot.

Can you please share the reference link with a screenshot where the image is not loading so that we can inspect and figure out the issue?

It would be better if you contact us through this link to create a support ticket.
Hope to hear you soon.

Hi @griffin1st,

Thanks for sharing the screenshots. From the third screenshot, I have seen that you added only three posts in the include only option. It’s fine but there is one thing you need to know and ensure that those three posts are available in the Video Category, otherwise it won’t show in the preview.

Hope you understand. If you need further assistance please contact us here to get better support.

Hi @lesanneesrecre,

Thanks for sharing the reference link. After a deep investigation, we found that the Product Gallery Slider for WooCommerce plugin occurs the issue. Because the JS of the Product Gallary Fancybox is used the selector without any specific class that’s why the fancy box activation JS conflicts with the Product Slider for WooCommerce plugin’ slider. See the screenshot of which class needs to be added. To fix the issue, please contact the Product Gallery Slider plugin’s author.

The Product Gallery Slider plugin’s CSS codes override the Product Slider plugin’s CSS codes too. To overcome this CSS override issue, the Product Gallery Slider plugin’s CSS codes need to coded specifically in that plugin’s slick-theme.css file.

For instance:
.slick-prev:hover, .slick-prev:focus, .slick-next:hover, .slick-next:focus { color: transparent; outline: none; background: transparent; }

should be:

.wpgs .slick-prev:hover, .wpgs .slick-prev:focus, .wpgs .slick-next:hover, .wpgs .slick-next:focus { color: transparent; outline: none; background: transparent; }

[ Note: A simple suggestion if you don’t mind you can have a look at the Gallary Slider for WooCommerce plugin. This plugin will provide you better functionality than the Product Gallary slider. It’s fully compatible with the Product Slider plugin. ]

Hope the above information will help you.

Hi @olgamm,

Thanks for your query. We are really sorry to say that it’s not possible to display Quick view with a shortcode currently.

When you display the products the Quick view button will show directly. The preview should be like this. It’s pretty unusual that the button doesn’t appear anywhere.

Can you please share the reference link so that we can inspect the issue and try to figure out the reason for not showing the button? You can contact us to get better support.

Thank you very much.

Hi @dpendleton,

Thanks for your query. We are seeing that the issue is occurring from the Tab Responsive Addon plugin. WP Tabs plugin is not responsible for that error.
You should contact the Tab responsive plugin’s author.
We hope that they will help you to fix the issue.

Have a good day!

Hi @isabelgalvez,

Thanks for sharing the page link. Unfortunately, we didn’t get any Product Slider on this page.

Could you please give us a screenshot of the section where you used the Product Slider? It would be better if you contact us to create a support ticket through this link.

Thank you.

Hi @blazmate,

Sorry for being late to reach you. We have made and tested the carousel in our testing site using WordPress Carousel Plugin in GTmetrix and we got this result. It looks great. We didn’t find any major warning
which can affect the carousel on GTmetrix result.

Could you please share your reference link so that we also can test the page and figure out the issue?
It would be better if you contact us to create a support ticket through this link. We would be happy to help you there.

Thank you.

Hi @tmcintire,

Yes, we got your support ticket. We had replied to you yesterday in your support ticket. Please check your email.

Thank you.

Hi @budun

Yes, It will work.

Hi @lanceadam,

Thanks for sharing the reference link. After visiting the page we have found that you set column value 4 and you have just 4 products that’s why the slider is not working. Either you have to set fewer columns than products or add more products than the column value.

So please set the column value 3 and you will see the slider works.

Hi @slokam,

Please share the screenshot of the settings and give us the list of plugins you are using and the theme: https://shapedplugin.com/create-support-ticket/

We’re eagerly waiting for your response!

Thank you very much!