Mainul Hassan

Hi Mark,

As there has been no response for a while, I’m marking this topic as resolved. If you still face the issue or need any further assistance, feel free to reopen the topic or create a new one.

Thank you for using our plugin!

Hi,

Thank you for trying out my plugin and reaching out for assistance.

I understand your concern regarding the load time. To better assist you, could you please submit your query here: https://wptools.io/support/? This will allow us to follow up and troubleshoot the issue more effectively.

Looking forward to assisting you further!

Unfortunately this feature is not available on the pro version yet. Thank you.

Hi @avinashdigitl,

Thank you for your query.

Currently, our plugin does not support displaying products from multiple categories when viewing a specific category page. We understand that this feature can be useful, and we’re considering it for a future update.

Hi,

Thank you for your message!

To investigate this issue further, please share your website link and access details via the following support form: https://wptools.io/support/.

I’ll look into it and assist you as soon as possible.

Hi @andreslav,

Thank you for bringing this to my attention. I’ve released an update to address this issue. Please let me know if you encounter any further problems.

Hi Mark,

Thank you for bringing this to our attention.

After checking, we have identified that the issue is related to the interaction between AJAX filtering and lazy loading with W3 Total Cache. We plan to address this in an upcoming update.

In the meantime, you can use the below snippet in your child theme’s functions.php file:

function child_theme_add_lazyload_script() {
	?>
	<script>
		(function($) {
			$(document).on('wcapf_after_updating_products', function() {
				if (typeof LazyLoad !== 'undefined' && typeof window.lazyLoadOptions !== 'undefined') {
					window.w3tc_lazyload = new LazyLoad(window.lazyLoadOptions);
				} else {
					console.warn('LazyLoad or lazyLoadOptions is not defined.');
				}
			});
		})(jQuery);
	</script>
	<?php
}
add_action('wp_footer', 'child_theme_add_lazyload_script', 20);

Let me know if you need further assistance.

Hi Mark,

Thank you for your kind words and for providing a detailed description of the issue.

I have thoroughly tested the scenario you mentioned but could not replicate the problem on my end. To investigate further and provide a solution, please share access details and the link to your website using the following support form: https://wptools.io/support/.

With this information, I’ll be able to examine the issue in more depth.

Looking forward to your response!

Hi,

It’s possible that you have enabled Child terms only from WCAPF > Settings > Integration. Would you please try by deactivating this setting?

For a better understanding, please refer to the screenshot below:

https://snipboard.io/hMRBky.jpg

Let me know if you need further assistance!

Thank you for your feedback.

We understand your frustration and sincerely apologize if there was any inconvenience caused. We received your three emails, but they may have been outside our time zone. However, we did respond within 24 hours and are awaiting your reply.

Please let us know if you didn’t receive our response, and we’ll ensure to resolve the issue promptly.

I’ll go ahead and mark this topic as resolved, but don’t hesitate to reopen it if anything else comes up.

I’ll go ahead and mark this topic as resolved, but don’t hesitate to reopen it if anything else comes up.

I’ll go ahead and mark this topic as resolved, but don’t hesitate to reopen it if anything else comes up.

Hi,

Please follow these steps to add a filter by tag:

• Go to the WCAPF > Forms
• Go to the form where you want to add the tag filter
• Click on Add Filter then select Filter Type: Product Tag

Hi,

Thank you for reaching out and for your interest in the plugin.

Yes, the plugin is still actively supported. While there hasn’t been a recent update, I am continuously monitoring for any issues and am committed to providing support. Updates are released as needed, either to add new features or address any compatibility issues that arise.

If you have any concerns or feature requests, feel free to share them with me.

Thank you!