Shakeeb Sadikeen

Hey there,

Sorry for the inconvenience caused. We don’t provide refund for trial users. You can try our normal packages with 14 days 100% money back guarantee.

Thank you for understanding,
Shakeeb.

Please do let me know if you have further questions. Marking this as resolved as no activity.

Marking this as resolved.

Marking this as resolved.

Hey there,

Your email has been updated to [email protected]. Please contact the support if you have any further inquiries related to configuring the plugin – https://rapidload.zendesk.com/hc/en-us

Thanks,
Shakeeb

Hey Tycho,

The percentage shown on RapidLoad is real and it will reduce your CSS size by 79%. If your server has Gzip or Brotli means you have added advantage of getting your CSS size even smaller. If RapidLoad results are applied on your site you will have an even smaller CSS size.

It will take time to process your pages. You can check your progress on the RapidLoad options page. The page is successfully processed and you have a successful GPSI status result you will see the results being reflected on the frontend.

On a side note if you are checking on your browser inspect you might not see the RapidLoad CSS files because we will load the original CSS files on user interaction. This option is turned on by default. You can run a GPSI test on the Rapidload options page to confirm that it is doing its job. If you are having trouble simply shoot a message to our support team, they will help you out.

Let me know if I can help you in any way. I would appreciate it if you could move this review to the support forum.

Thank you,
Shakeeb

Hey Tycho,

Thank you for being patient I have been away over the weekend. You are correct, you were talking about the compressed file size which is 19.3 KB but RapidLoad looks into the raw file size (uncompressed file size) which is 101 KB. It is around what our website results show. RapidLoad cuts down the size from the uncompressed file size. You will get even better results when it is compressed with Gzip or Brotli.

Take a look at this image which shows the uncompressed size – https://i.ibb.co/HHX3kvJ/2022-02-08-at-2-06-PM.png

Here is the GTmetrix report related to it – https://gtmetrix.com/reports/wpbeter.nl/htqBeQiH/

As WordPress forum doesn’t share your email address please send a support ticket with your purchased email address to our support channel to initiate the refund – https://rapidload.zendesk.com/hc/en-us/requests/new

Hey there,

Sorry for the inconvenience. Can you please provide your site address ? So i can see what has went wrong.

Thanks,
Shakeeb

Thank you for the review. We cannot stop bad reviews from flowing in, It is the nature for premium plugins in the wordpress directory. We will always do our best to keep up on the top.

Please don’t hesitate to contact us if you have any issues. We appreciate this.

Good day,
Shakeeb

Hey there,

No worries, this could be because of a plugin conflict or server incompatibility.

Send the access details over to our support team and they will help you out – https://rapidload.zendesk.com/hc

Thanks,
Shakeeb

Hey there,

If the content of page gets changed, RapidLoad will refresh its cache. You can disable this feature by turning off “Disable jobs re-queuing on warnings”

Take a look at this article related to this :
https://rapidload.zendesk.com/hc/en-us/articles/360061467534-Managing-the-Queue

If you think it’s a bug and not re-queueing properly, please reach out to the support – https://rapidload.zendesk.com/hc/en-us/requests/new

Please let me know if you have any further questions.

Thanks,
Shakeeb

We’re sorry you feel this way. We normally are not likely to deny refunds if a problem cannot be fixed by our team, but threatening to leave a bad review unless refunded made our support staff’s knee-jerk reaction of bluntly refusing. In hindsight and taking emotion from the equation we should have refunded the last month. I went ahead and refunded the last month payment of yours. As offered earlier we’ll also be happy to look into the issue you were facing and configure things for you.

Attaching your ticket as reference :
https://docdro.id/PQZxWEP

Thank you,
Shakeeb.

Hello there,

We have 0 ads in RapidLoad. We don’t advertise any product. At the moment we don’t have any upsells as well. Can you please share a screenshot of what are you talking about ?

Thank you for your time,
Shakeeb

Hey there,

Glad it’s working. We would appreciate if you can revisit 1 star review.

Thank you,
Shakeeb

Thank you for your thorough review. True that RapidLoad cannot get the elements which are shown by Javascript. You can always add safelist rules and turn on “Load original CSS” option to bypass it.