shahidbrightvessel

Hi,

Apologies for the inconvenience this issue has caused. We are actively investigating it and will keep you updated with our progress. You can expect an update from us soon.

Thank you for your patience.

Best regards,

Hi, 
I hope this message finds you well. 
The hook is given below. Add this hook in theme functions.php file.

// Include 'Pre-Order' in WooCommerce reports
function register_status_on_reports($order_statuses) {
    $order_statuses[] = 'pre-ordered';
    return $order_statuses;
}
add_filter('woocommerce_reports_order_statuses', 'register_status_on_reports', 20, 1);
User this hook to add Pre orders in Sales Report. Then you can export orders.

Hi,

You can add any Status in Reports under Woocommece by using this hook.

add_filter( 'woocommerce_reports_order_statuses', 'register_status_on_reports', 20, 1 );
function register_status_on_reports( $statuses ) {

    if( !$statuses ){ $statuses = []; } 
    $arg = array(
        'numberposts' => -1,
        'post_type'   => 'order_status',
        'meta_query'  => [[
            'key'     => 'is_status_paid',
            'compare' => '=',
            'value'   => '1',
        ]],
    );

    $postStatusList = get_posts( $arg );

    foreach ( $postStatusList as $post ) {
        $slug       = get_post_meta( $post->ID, 'status_slug', true );
        $statuses[] = $slug;
    }

    return $statuses;
}

Replace which status you want to in Sales total. This will include in standard reports

Thanks,

• This reply was modified 2 weeks, 6 days ago by shahidbrightvessel.

Hi,

Thank you for sharing this information with us! We’re actively working on it, and I’m happy to let you know that the next version will include several improvements and new features.
We appreciate you bringing this to our attention, and we’re committed to making it even better.

Thanks again for your input!

Best regards,

Hello @kfomichev

Thank you for bringing this issue to my attention. I’ve thoroughly checked the implementation on our side, including the COSM Plugin, and can confirm that there is no issue with the thank you page or any related hooks from our end.

Given your description, it seems the issue could be related to a specific payment method setting, addon, or plugin that’s potentially updating the order meta data. I suggest disabling the suspected plugins or addons and testing the thank you page again to see if the issue persists. If the problem still occurs after doing so, please let me know and I’ll be happy to assist further.

Looking forward to your feedback.

Best regards,

Hi there,

Thank you for reaching out! We’ve checked on our end, and our plugin is working perfectly. To help troubleshoot the issue you’re experiencing, please try the following steps:

1. Check with Default Theme and WooCommerce Plugin: Make sure the problem still occurs when using the default theme and only the WooCommerce plugin.
2. Review Product Inventory Settings: Ensure that the ‘Product Stock Management’ checkbox is checked. If this option is enabled, the product will automatically be marked as out of stock when inventory is depleted, preventing customers from adding the product to their cart.

We hope these steps help resolve the issue. If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best Regards,

Dear Edurio,

We apologize for the delay in resolving the issue. Rest assured, it will be addressed in the upcoming release.

If you require an immediate solution, Our team will assist you as soon as possible.

Thank you for your patience and understanding.

Best regards,

• This reply was modified 7 months ago by shahidbrightvessel.

Hello,

You’re welcome! It sounds like you’re encountering an issue where the status you create with a plugin are hidden on your client account page.

Could you please send us Screenshot or short video for better understanding.

Thanks,

• This reply was modified 7 months, 4 weeks ago by shahidbrightvessel.