Shadi Manna

Can you also confirm which country your webshop is based in?

Can we continue this conversation via email so we can review your site. Please contact us at “dhlsupport [at] progressusmarketing.com”.

Can we continue this conversation via email so we can review your site. Please contact us at “dhlsupport [at] progressusmarketing.com”

If you have changed the password, then please enter it in the “Password” field and scroll to the bottom of the page and save the settings. Once saved, try retrieving your account details again.

Is the State field a dropdown or can you modify the text?

You can modify the weight in the field before creating a DHL label if that is what you are asking.

We have released many fixed related to Multiple Packages recently. Would you be able to test with the new version on a staging site to confirm it works as expected.

Hello all,

There is an overview of billing number for different use cases available at?DHL Paket DE Versenden (Post & Paket Deutschland). The table says that you should use a different billing number for international shipments compared to national ones.

I hope that helps.

This issue should be fixes in version 3.6.1

@rodricus @roygilsing can you please reach out to us at dhlsupport [at] progressusmarketing.com to test a fix for this?

We are sorry to hear multiple labels is not working. Are you using the SOAP or REST API?

The plugin assumes a number exists in the label and this does not seem to be the case which is why this happens.

Address 1 and 2 should not be merged but rather one after the other, are you not seeing this?

The best work around for this would be to use “Address 2” and not place the whole address in “Address 1”:

Address 1: “Building Name”
Address 2: “xyz Lane”

Let us know if that works.

Can we continue this conversation via email, please contact me at “dhlsupport [at] progressusmarketing.com” so we can review your site.

Can we continue this conversation via email, please contact me at “dhlsupport [at] progressusmarketing.com” so we can review your site.