Forum Replies Created

Viewing 14 replies - 31 through 44 (of 44 total)
  • Thread Starter Shadician

    (@shadician)

    Thanks for your assistance. Great to see the product sets bug is being worked on already.

    Regarding the categories not pulling across, I enabled the logs as suggested and ran a search for those terms. ‘error’ did not show up once but ‘500044’ shows up 209 times, as does ‘category’…so every time it’s specifying the ‘google product category’ it’s listing it as ‘500044’ instead of the actual category.

    It’s really strange, categories are working just fine on our site otherwise. We use them to pull different product categories into different landing pages and continue to have no problem with that, or with category searching. Any ideas what could be causing this strange behaviour or what else we can try?

    Thank you

    Thread Starter Shadician

    (@shadician)

    I wonder if there is there any way we can take advantage of the sharp YUV in libwebp, or is it in use with EWWW already? It seems to help with sharpness for WebP images, as per https://www.ctrl.blog/entry/webp-sharp-yuv.html

    Otherwise, if you could help us with regards to how to exclude individual images we upload from using WebP compression that would be much appreciated. Most images run really well so it would be a shame to disable it for all of them.

    Many thanks for your help

    Thread Starter Shadician

    (@shadician)

    Ah, thank you. That’s quite a big limitation of WebP, good to know!

    How do we avoid using WebP for single images?

    Great news! Finally worked out the cause. After checking pretty much everything else, I compared our two reports and saw we both had the Snippets plugin installed. Turned it off and, lo and behold, the error went away. Digging deeper, I worked out I had a ‘Resolve Google Pagespeed Passive Scrolling Error’ snippet in place that was the cause. It’s now been disabled and the problem is no more.

    Maybe you have a similar snippet you are using? Hoping this information helps you.

    Just to follow-up, I have now tried rolling back to WooCoomerce as far as version 5.1 and still have the same error. Really strange.

    Here’s our status report:

    `
    ### WordPress Environment ###

    WordPress address (URL): https://irishwhiskeymagazine.com
    Site address (URL): https://irishwhiskeymagazine.com
    WC Version: 5.2.2
    REST API Version: ? 5.2.2
    WC Blocks Version: ? 4.7.2
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.1.5
    Log Directory Writable: ?
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1k-fips

    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 5.2.2
    WC Database Prefix: IU96bf_
    Total Database Size: 496.86MB
    Database Data Size: 415.10MB
    Database Index Size: 81.76MB
    IU96bf_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    IU96bf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    IU96bf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    IU96bf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    IU96bf_woocommerce_order_itemmeta: Data: 1.50MB + Index: 1.88MB + Engine InnoDB
    IU96bf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    ### Post Type Counts ###

    anb: 1
    attachment: 1987
    bp-email: 15
    custom_css: 3
    easy-pricing-table: 2
    et_body_layout: 1
    et_pb_layout: 33
    et_pb_layout_stashed: 8
    et_template: 9
    et_theme_builder: 1
    is_search_form: 1
    layout: 2
    mc4wp-form: 1
    nav_menu_item: 48
    oembed_cache: 29
    page: 72
    post: 541
    product: 15
    product_variation: 20
    revision: 79
    rp4wp_link: 78
    shop_coupon: 2420
    shop_order: 714
    shop_order_refund: 28
    shop_subscription: 614
    tribe_events: 245
    tribe_organizer: 38
    tribe_venue: 33
    tribe-ea-record: 3
    upg: 4
    w2gm_listing: 147
    w2gm_map: 3
    wp_router_page: 1
    wpdiscuz_form: 1
    wpfeedback: 10
    xlwcty_thankyou: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (52) ###

    Ivory Search: by Ivory Search – 4.6.2
    Advanced Cron Manager PRO: by BracketSpace – 2.4.3
    Advanced Cron Manager: by BracketSpace – 2.4.1
    Antispam Bee: by pluginkollektiv – 2.9.4
    Code Snippets: by Code Snippets Pro – 2.14.1
    Colorlib Login Customizer: by Colorlib – 1.2.99
    Contextual Related Posts: by WebberZone – 3.0.7
    WooCommerce Coupon Generator: by Jeroen Sormani – 1.1.1
    Divi FilterGrid: by DiviPlugins – 2.6.4
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    EWWW Image Optimizer: by Exactly WWW – 6.1.4
    GN Publisher: by Chris Andrews – 1.3
    Site Kit by Google: by Google – 1.31.0
    Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7
    Leaky Paywall – Lead In: by ZEEN101 – 1.1.0
    Leaky Paywall – Multiple Levels: by Zeen101 Development Team – 1.3.0
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    Limit log in attempts reloaded: by Limit log in attempts reloaded – 2.21.1
    Mailchimp for WooCommerce: by Mailchimp – 2.5.1
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    Menu Icons: by ThemeIsle – 0.12.7
    Monarch Plugin: by Elegant Themes – 1.4.14
    Post Duplicator: by Metaphor Creations – 2.22
    Real 3D Flipbook: by creativeinteractivemedia – 3.10.3
    Redirection: by John Godley – 5.1.1
    Remove Dashboard Access: by Drew Jaynes (DrewAPicture) – 1.1.3
    Simple Divi Shortcode: by Fabrice ESQUIROL – Creaweb2b – 1.0
    Simple Social Icons: by StudioPress – 3.0.2
    Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.26
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    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
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    Google Maps locator plugin: by salephpscripts.com – 2.4.7
    White Label CMS: by https://www.videousermanuals.com – 2.2.2
    NextMove Lite – Thank You Page for WooCommerce: by XLPlugins – 2.14.1
    WooCommerce Stripe Gateway: by WooCommerce – 5.1.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.9.7

    WooCommerce Nested Category Layout: by SkyVerge – 1.14.0 (update to version 1.16.0 is available)
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    Yoast SEO: by Team Yoast – 16.2
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    WP Rollback: by Impress.org – 1.7.1
    WP User Profile Avatar: by WP Event Manager – 1.0
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.8.5

    ### Inactive Plugins (9) ###

    Autoptimize: by Frank Goossens (futtta) – 2.8.4
    Cloudflare: by Cloudflare
    Inc. – 4.4.0

    Featured Images in RSS for Mailchimp & More: by 5 Star Plugins – 1.5.8
    Google Maps locator plugin: by salephpscripts.com – 2.4.0
    SG Optimizer: by SiteGround – 5.7.20
    Swift Performance Lite: by SWTE – 2.3.3
    WebP Express: by Bj?rn Rosell – 0.19.1
    WP Fastest Cache: by Emre Vona – 0.9.1.7
    WP File Manager: by mndpsingh287 – 7.1.1

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (2) ###

    Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0
    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?

    ### WC Pages ###

    Shop base: #3368 – /store/
    Cart: #1561 – /cart/
    Checkout: #3797 – /checkout/
    My account: #1098 – /account/
    Terms and conditions: #21321 – /terms-conditions/

    ### Theme ###

    Name: Irish Whiskey Magazine
    Version: 1.1574357766
    Author URL: https://flyingfish.ie
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 4.9.4
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?

    ### Templates ###

    Overrides: Divi-child/woocommerce/myaccount/dashboard.php
    Divi-child/woocommerce/myaccount/form-edit-account.php

    ### Subscriptions ###

    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://irishwhiskeymagazine.com
    Subscription Statuses: trash: 12
    wc-active: 576
    wc-expired: 7
    wc-pending-cancel: 2
    wc-on-hold: 12
    wc-cancelled: 5

    WooCommerce Account Connected: ? Yes
    Active Product Key: ? Yes
    Custom Retry Rules: ? No
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: ? Completed
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure

    ### Store Setup ###

    Country / State: Ireland — Dublin

    ### Subscriptions by Payment Gateway ###

    other: wc-active: 1
    Stripe: trash: 12
    wc-active: 270
    wc-cancelled: 5
    wc-expired: 7
    wc-on-hold: 11
    wc-pending-cancel: 2

    ### Payment Gateway Support ###

    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    pre-orders

    ### Geolocation debug info ###

    Default customer location: geolocation
    MaxMind GeoIP database: ?
    MaxMind GeoIP license: ?
    MM_COUNTRY_CODE: ?
    GEOIP_COUNTRY_CODE: ?
    HTTP_CF_IPCOUNTRY: IE
    HTTP_X_COUNTRY_CODE: ?
    HTTP_X_REAL_IP: 2A02:8084:2561:B700:C489:F8C1:5A36:199B
    HTTP_X_FORWARDED_FOR: 2A02:8084:2561:B700:C489:F8C1:5A36:199B,2A02:8084:2561:B700:C489:F8C1:5A36:199B
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    Real external IP: 2a02:8084:2561:b700:c489:f8c1:5a36:199b
    WCPBC_USE_REMOTE_ADDR: –
    Geolocation Test: ?

    ### PBC Settings ###

    Version: 2.0.18
    Base location: IE:D
    Base currency: EUR
    Price Based On: shipping
    Shipping: ?
    Test mode: –
    Test country: –
    Load products price in background: –
    Prices entered with tax: –
    Calculate tax based on: shipping
    Display prices in the shop: excl

    ### Zone Pricing United States ###

    zone_id: united-states
    name: United States
    countries: US
    currency: USD
    exchange_rate: 1.15
    auto_exchange_rate: no
    disable_tax_adjustment: no

    ### Zone Pricing United Kingdom ###

    zone_id: united-kingdom
    name: United Kingdom
    countries: GB
    currency: GBP
    exchange_rate: 0.90
    auto_exchange_rate: no
    disable_tax_adjustment: no

    ### Zone Pricing Europe ###

    zone_id: europe
    name: Europe
    countries: AX | AD | AT | BE | CY | EE | FI | FR | GF | TF | DE | GR | GP | IE | IT | LV | LT | LU | MT | MQ | YT | MC | ME | NL | PT | RE | BL | MF | PM | SM | SK | SI | ES | VA
    currency: EUR
    exchange_rate: 1
    auto_exchange_rate: no
    disable_tax_adjustment: no

    ### Zone Pricing Worldwide ###

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    • This reply was modified 3 years, 6 months ago by Shadician.
    • This reply was modified 3 years, 6 months ago by Shadician.

    Hi, we are having exactly the same issue! I’ve been trying to find someone with the same problem for several days. Did you ever find a solution?

    I’ve been going mad disabling every plugin and still we get this ‘Leave Page?’ pop-up on all browsers…

    Thread Starter Shadician

    (@shadician)

    Okay, can you tell me if it’s a feature available in the free version? Thank you

    Hi,

    I just wanted to add that we also have this issue with infinite PayPal loading. We eliminated any plugin or theme conflicts and WooCommerce report comes up clean. No bugs detected either.

    As suggested, we reverted back to 1.0.3. in the end and this solved it for us,so thank you. (Though only after we also cleared cookies as advised!).

    Obviously we would rather not remain on an older version for security reasons though, so hoping for a fix in the next update. Thank you

    Thread Starter Shadician

    (@shadician)

    Hi, any update on this? We are still trying to set up Cron jobs to run on the server but need some guidance here. Thank you

    Please keep us updated, we are having the same issue at the moment so this would be fantastic if it comes next week. ??

    Thread Starter Shadician

    (@shadician)

    Hi @subratamal thank you for your response. I’d love to do this with some custom coding but could you point me in the right direction?

    I thought I could just duplicate the WooWallet product and set it to a variable subscription product type, but there is no way I can see to set the different monthly top-up amounts. What’s the easiest way for me to customise it so this will work?

    Many thanks

    • This reply was modified 6 years ago by Shadician.
    Thread Starter Shadician

    (@shadician)

    Thanks man ?? Not to hassle, but any eta time on that? Will help me decide if I need to find a temporary fix or if I can leave it until the release.

    I used the Show/Hide Author plugin which let me always hide the author, then I also used the Plugin Organiser plugin to disable Show/Hide Author plugin on specific posts and pages. Bit of a roundabout way to do it but it worked!

Viewing 14 replies - 31 through 44 (of 44 total)