sendgo

Hi @shawon001,

I’m grateful for the input and assistance you and the rest of the team have offered. My website host got the issue resolved by moving me to a different server. Now everything is working fine.

Thanks again.

Hi @shawon001

Thanks for your reply. I disabled the form’s anti-spam protection, tested the form, and it didn’t submit. As I try other things, please advise on the below:

1. Do I need to use third-party anti-spam tools e.g. hCaptcha or Turnstile, or is the WPForms built-in anti-spam protection good enough?
2. Do I need to install the WP Mail SMTP plugin to have form entries submitted and notifications received or is this plugin only necessary when planning to send mass emails e.g. email marketing?

Looking forward to your answers.

Thanks.

Hi @rsouzaam,

I installed the Cloudflare plugin and did what you suggested. The form immediately submitted but less than 1 hour later, I tested and it was not submitting. I’ll do other tests including using a different theme, and see how it goes.

Thanks for your assistance on this.

Hi @tomasjenikovsky,

I deleted the code as you suggested and it worked perfectly. Thanks a lot.

Hi @rsouzaam,

Thanks a lot for checking the page and sharing your thoughts.

About Cloudflare, yes, I can install their plugin. However, if I’m remembering well, even before setting up their CDN, I still experienced the same issue (I had set up Cloudflare’s Turnstile solution though). Also, I tested hCaptcha (Cloudflare CDN was active during this test) and got the same results–the form submitting and then stops after a few hours.

I’ll implement your suggestion and see how it goes. Should I set the TTL setting to match what I did with LiteSpeed Cache i.e. 45 hours?

Will revert once I test this.

Thanks.

Hi @tomasjenikovsky,

Thanks for your reply and the suggested solution. I’ll try that out. Much thanks.

Hi @rsouzaam

Seems like I didn’t have to test much before bumping into the same issue. As you requested in an earlier reply, here are the system info details, including the URL (site URL) which has the form.

Looking forward to your assistance.

Thanks.

Begin System Info

-- WPForms Info

Lite: Nov 30, 2023 at 8:01pm (GMT)
Lite Connect: Backup is not enabled. Previously was enabled since Nov 30, 2023 at 8:17pm (GMT)

-- Site Info

Site URL: https://wezeshamarketing.co.ke
Home URL: https://wezeshamarketing.co.ke
Multisite: No

-- WordPress Configuration

Version: 6.4.2
Language: en_US
User Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: Blockpage 1.0.1
Show On Front: posts
ABSPATH: **********
Table Prefix: Length: 5 Status: Acceptable
WP_DEBUG: Disabled
WPFORMS_DEBUG: Not set
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed
Revisions: Enabled

-- WordPress Uploads/Constants

WP_CONTENT_DIR: **********
WP_CONTENT_URL: **********
UPLOADS: **********
wp_uploads_dir() path: **********
wp_uploads_dir() url: **********
wp_uploads_dir() basedir: **********
wp_uploads_dir() baseurl: **********

-- WordPress Active Plugins

LiteSpeed Cache: 6.0.0.1
WPForms Lite: 1.8.5.3
WP Mail SMTP: 3.11.0
Yoast SEO: 21.7

-- WordPress Inactive Plugins

-- Webserver Configuration

PHP Version: 7.4.33
MySQL Version: 5.5.5
Webserver Info: LiteSpeed

-- PHP Configuration

Memory Limit: 1024M
Upload Max Size: 64M
Post Max Size: 96M
Upload Max Filesize: 64M
Time Limit: 900
Max Input Vars: 5000
Display Errors: N/A

-- PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Not Installed
Suhosin: Not Installed

-- Session Configuration

Session: Disabled End System Info

Hi @rsouzaam

Thanks for your response.

Following what I’ve read in the guides you shared and other guides too, here are some notes plus what I’ve done:

1. My site has only one page (excluding the privacy policy) and the LiteSpeed Cache lifetime was set at 1 week (I reasoned that this is okay since the site won’t be changing often). I’m however not getting the error message ‘The form was unable to submit. Please contact the site administrator.’ as shown in one of the guides. In fact, I don’t get any message when the form fails to submit.
2. I have excluded WPForm assets from JS caching (this was already done before starting this support thread).
3. I have changed caching lifetime to 45hours.

Please advise whether any of these changes might cause more or other problems.

I’ll test the form for two or three more days and see how it behaves. I’ll share the results.

Thanks for your assistance.