Sender.net

Hi @istok

We re-enabled the synchronization again for your store and made some system updates, this should not appear back if so would be investigate it, thank you.

Sender.net

Hi @kratomlab,

Issue was fixed from our end and not require a new version release.

Would mark issue as solved if still occurring for new orders, please reopen ticket and inform of the outcome, thank you.

Sender.net

Hi @isaakgeo and @kratomlab

Tried with the steps provided but the billing name was included correctly in all tests.

Could you provide the link to your shop? This would help reproduce the issue and fix it.

Thanks.

Sender.

Thank you, Anthony! Our plugin supports shortcodes, and we just updated our plugin description to include them.

To use the shortcode, first you need to find your form’s ID which is shown in the Overview section of the form you want to insert. Then use the shortcode like this: [sender-form id=”form_id”]

Hi @isaakgeo

Could you provide more information on where the billing name shows as empty and if apply which actions are done before reaching that point.

If possible provide the URL of the shop.

Thanks.

Sender.

Hi @istok

We re-enabled the synchronization again for your store.

Investigating what lead to it.

Sender

Hi @istok

We are looking into it. Will get back soon, thanks.

Hi @istok

Please update to the latest version, as this issue has been resolved. If you encounter any other issues or have any questions, please don’t hesitate to reach out.

Sender.

Hi @istok

Thank you for reaching out to us. We have identified the issue and are currently working on a fix. We will notify you once the release is available.

Thank you for your patience.

Best regards,
Sender

Hi,

Could you provide the plugins that are been used regarding mailersend?

Thanks.

Wanted to note that from February 1st there has been changes across all email marketing tools. I can see that your domain is correctly set up on our system, is it correct set up and ready to use in mailersend as well?

Regards

Hi,

Support would contact you briefly on the email registered with the sender account as need some confidential information, thanks.

Hi,

When order is marked as on-hold, when it would be changed manually from woocomerce > orders > individual order panel to completed then it would be marked as completed and if set up the automation for product purchased this would be send.

Checking on your Sender profile, cannot find the product purchased automation, only found the abandoned cart which is currently not active.

The expected emails are been to be sent from sender or from mailersend?

Thanks

Hi,

Tested making an order and it got registered in system.

Is the issue related with any specific automation on your sender account?

Are the orders marked as completed or they have other status?

Thanks

Hi nataliacaye,

Is this for a new installation of the plugin?

Which is the site affected by this issue?

Which version of the plugin is it installed at the moment?

Thanks,

Regards