Sendcloud

Hi @avinashdigitl,

Thank you for posting your question.

The virtual product should not conflict with our module, as our module does not import orders containing virtual products into the Sendcloud panel. However, we’d love to investigate this further.

Could you please submit a ticket so our team can assist you? You can find our support channels here: Sendcloud Support.

Looking forward to helping you!

Hello @natedanielz

Thank you for your understanding, and we really appreciate your patience.

I’m glad to hear you’ll be creating a support ticket. Our team will make sure to keep you updated on the progress of the BETA testing and the full release. If you have any questions or need further assistance at any time, don’t hesitate to reach out through the ticket.

Thanks again for your support, and we look forward to delivering a smooth, fully compatible experience for you.

Best regards,

Safan | Sendcloud Technical Support

Hello @natedanielz

I’m sorry to read about the frustration this has caused you. We fully understand how important it is to have a smooth, fully compatible experience, especially when managing a large webshop.

I want to assure you that our team has been working diligently to ensure our plugin is fully compatible. We recognize this as a priority and are working to resolve it as quickly as possible. Currently, we are in BETA testing for our WooCommerce V2 plugin, which is fully compliant with HPOS and does not require compatibility mode to be enabled. You can find more details in the WooCommerce V2 Migration Guide.

If you’re interested in joining the BETA testing, please reach out to our customer support team. They will be happy to guide you through the process and keep you informed. You can find more information on how to contact our support team here: How to get support from SendCloud.

While we don’t have an exact date for the full release outside of BETA testing just yet, our support team can provide you with updates via your support ticket.

We truly appreciate your patience and understanding, and we are doing everything we can to ensure the best possible experience.

Best regards,

Safan | Sendcloud Technical Support

Hello @101media ,

Happy new year to you as well and thank you for the reply!

The new version of our module is already available in beta. If you are interested in participating in this beta phase, all you need to do is contact our Customer Support Team: they will include your Sendcloud account in the beta and they will assist you with the installation process. You can reach out to our Customer Support Team here, after logging in with your Sendcloud credentials: https://app.sendcloud.com/v2/support

In case you don’t have a Sendcloud account yet, you can create it in a few steps here: https://account.sendcloud.com/signup/

While an exact public release date is not available, I understand that we’re in the final stage of reviewing and approval, after which the plugin will be available to all users on the WooCommerce marketplace. I would, however, invite you to take part to the beta phase right away in case you are interested in testing our new module!

I remain available for further assistance and I wish you a great day!
Riccardo | Sendcloud

Hi @strictlydata ,

Thanks for bringing this to our attention, and for providing the video.

Could you please open a support ticket with our Customer Support team? This way we can perform more thorough troubleshooting checks to try find a possible solution: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

Best regards.
Jeremy | Sendcloud

Hi @nortom ,

Thank you for posting your comment.

Our new module is currently in the beta phase. If you would like to test it, please contact us through our?support channels?to enable the beta feature on your Sendcloud account.

Have a nice day.

Kind regards,

Edson | Sendcloud

Hello @101media,

Thank you for your reply.

I sincerely apologize for the delay in releasing the new version of our module. Currently, this new version is available in a closed beta. If you are interested in participating in this beta phase, please contact our Customer Support Team, and they will assist you with the installation process.

The full release is expected to be available by the end of December or the start of January.

To reach our Customer Support Team, kindly open a support ticket through your Sendcloud account:?https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket

I wish you a very nice day.
Jeremy | Sendcloud

Ciao @markazureus,
Grazie per il tuo feedback.

Sto usando un’applicazione di traduzione in italiano per scrivere questa risposta, quindi mi scuso per eventuali errori grammaticali.

Mi dispiace molto sapere che hai riscontrato un problema con il nostro modulo.

Ti invitiamo gentilmente a contattare il nostro team di supporto, che ti aiuterà a risolvere il problema con la Legacy API. Inoltre, se sei interessato, saremmo felici di includerti in un gruppo beta per essere tra i primi a testare la nostra nuova connessione non appena sarà pronta. Contatta semplicemente il nostro team di supporto, e loro ti guideranno attraverso il processo. Puoi trovare le informazioni su come contattare il nostro supporto qui: Come ottenere supporto da Sendcloud.

Grazie per la tua comprensione. Siamo impegnati a offrirti un’esperienza migliore il prima possibile!

Cordiali saluti,
Jeremy.

Hello @nano36

Thank you for reaching out and providing the details regarding the issue with Apple Pay and Sendcloud shipping methods. We’d be more than happy to assist you with this!

To ensure we can investigate the issue thoroughly, we advise submitting a support ticket within Sendcloud. This will allow our team to conduct a detailed investigation into the issue, as it seems to be a specific issue between Apple Pay and our service point shipping methods. A personalized review will help us resolve it effectively.

For guidance on how to create a support ticket and get in contact with our customer service, please refer to the following article:
How to get support from Sendcloud

We appreciate your patience and look forward to assisting you directly!

Best regards,

Safan?| Sendcloud

Hello @nortom

Thank you for your reply.

I’m sorry for the delay, but our development team is actively working to resolve the last issues to ensure a smooth, bug-free transition to the new version of our WooCommerce module. We’re doing everything we can to release the Beta version as soon as possible.

When the new version is available, we will send a communication email to our users.

If you have further questions or need assistance, feel free to reach out to our Customer Support Team here: Sendcloud Support.

I wish you a very nice day.
Jeremy | Sendcloud

Hello @senlin ,

Thank you for your message.

I’m sorry to hear that you’re encountering an issue with our module.

To ensure we can fully investigate this and provide a solution, please open a support ticket from your Sendcloud account:?https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket

In the description of your Sendcloud support ticket please include the WooCommerce version, the shop URL, the WordPress version, and the Sendcloud plugin version you are using when encountering this issue.

If you have any further questions please let us know on the Sendcloud support ticket and we will look into this for you.

Kind regards,
Jeremy | Sendcloud

Hello @florian,

Thank you for your message, and I apologize for the delay.

Our development team is currently working on fixing issues to ensure a smooth, bug-free transition to our new version of the WooCommerce module. We are doing our best to release the Beta version of the new module as soon as possible.

If you have any questions or need assistance with our WooCommerce module, please contact our support team: How to get support from Sendcloud.

Best regards,
Jeremy | Sendcloud

Hello @chrisschwartze

Thanks for your feedback. We understand how important High-Performance Order Storage (HPOS) support is for optimizing WooCommerce, and we want to assure you that updating our plugin to API V3 is our top priority. Our development team is fully dedicated to this task and is currently in the final stages of testing the new version that will not be reliant on the legacy REST API.

Right now, you can use our plugin with HPOS in compatibility mode, but we understand that this might not be the best solution for everyone.

If you’re interested, we’d be happy to include you in a beta group to be among the first to test our new connection once it’s ready. Just reach out to our support team, and they’ll help you get started with the process. You can find out how to contact our support here: How to get support from Sendcloud

Thank you for your understanding, and we’re committed to providing you with a better experience as soon as possible!

Best regards,

Safan?| Sendcloud

Hello @dbkc

Thank you for your feedback. I am very sorry to hear the challenges you’ve encountered in reaching our support team via chat.

Our chatbot is designed to help with straightforward inquiries and gather relevant information to streamline your support experience. If it is unable to resolve your issue, it should transfer you to a live agent who can access your chat history for context. However, if you’re having trouble connecting with an agent through our chatbot, I recommend submitting a support ticket with relevant screenshots. This will allow us to investigate your situation more effectively.

Additionally, we’ve recently launched support through WhatsApp messenger, which may provide a more seamless way to connect with our team in the meantime.

Please note that our live support hours are Monday to Friday, from 9 AM to 5:30 PM, excluding bank holidays, which vary by country. You can submit tickets anytime, and our team will address them as soon as possible during working hours.

You can see full details here of how to access support via ticket, WhatsApp and chat here: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

If you are continuing to have issues with our chatbot, please keep in touch via a support ticket and our team will be happy to help get this sorted for you!

Hello @nortom ,

Thank you for your message.

I understand your concerns regarding the timeline for the plugin update and how this impacts your operations.

Our development team is dedicated to resolving this as quickly as possible, and we are still in the final stages of testing the new version of the plugin. Unfortunately, we have no exact date on when the plugin will be released, but we aim for a release before the end of the year.

Once the new update is released, it will be mentioned in our Changelog page.

If you have further questions or issues, you can reach out to our Customer Support Team: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

I wish you a very nice day.

Jeremy | Technical Support Team