Maddie - a11n

Hi there!

Thanks for sending along these details. Looking over your screenshots, this appears to be quite unexpected and not something we’re able to reproduce with WooCommerce and a default theme, like Storefront, active.

I see that you’re using a third party page building tool to edit your site’s pages – Avia Layout Builder – is it possible this tool is part of your current theme?

I recommend switching your site over to a default theme to check if the issue still persists. You may also want to try editing the pages via wp-admin -> pages -> edit rather than from the front end builder.

More details on conflict testing can be found here: https://woocommerce.com/document/how-to-test-for-conflicts/

For further support with your page builder, please reach out to the support team for this specific theme/extension as this one wasn’t developed by WooCommerce.

Thanks very much! We will reply to you there. For now, we will go ahead and mark this thread as solved.

Hi there!

You can add Messenger to your site from Marketing > Facebook, clicking Manage Connection, and clicking Add by Messenger Chat. The Facebook Messenger feature is managed through your connection to Facebook. Is your site still connected to Facebook as expected?

You may want to test disconnecting and reconnecting the plugin to Facebook to see if this resolves the error. If you find that the error persist, we would recommend a full conflict test.

You can find a more detailed explanation on how to do a conflict test here.

Hi there!

Thanks for sending along the screenshot. Do all of the products have a sale price listed within WooCommerce?

For example, you can set a sale price and schedule a sale within your product settings. If the products have a sale price assigned, then they will be listed as “on sale” within the shop. Please let us know if that helps!

I wanted to follow up here with a little more information to assist you.

The error you’ve encountered is fairly broad. The error usually indicates that Google has found an issue with some aspect of your site.

Here’s their guide to what might be causing this, how to fix it, and request a review of your account/site:

https://support.google.com/merchants/answer/6150127?hl=en#zippy=

I do hope that helps! Please do let us know if you still have any questions.

Hi there!

I wanted to reach out regarding this experience. This sounds unexpected as far as how this plugin is meant to work with your site. If you’d like further assistance here, please feel free to create a ticket (and reference this thread) to discuss the circumstances of the suspension here: https://woocommerce.com/my-account/create-a-ticket/

• This reply was modified 3 years, 1 month ago by Maddie - a11n.

Hi there!

At this time, the GTIN data point isn’t something that is synced between the platforms. WooCommerce core doesn’t include this field as part of our products. It is possible to add the GTIN field using another plugin, but syncing this data to Square would likely require some customization.

I hope this helps!

Hi Nico,

Sounds like a plan. Please feel free to reply to this thread if you continue to run into trouble with this.

If you’re using an extension for Klarna payments from our WooCommerce marketplace, Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi there!

Thanks for letting us know more about the issue. Can you please send over a screenshot of what you’re seeing when trying to exclude categories? I recommend Snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL when you reply. It works with Chrome, Firefox, Safari, and Edge.

Hi there!

Looking into these warnings, it seems that other users have seen these come up when an Ad blocker is being used within the browser. Can you please make sure that you have disabled all ad blocking extensions within the browser and check if this is resolved?

Hi there!

This does sound frustrating. For this issue, do you mind downloading a fresh copy of WooCommerce Payments from the marketplace? Then, you can install the extension again (Plugins -> Add New -> Upload Plugin) which should allow a forced update.

Please let us know if you have any other trouble with this.

Hi there!

Thanks for the video! In the video, it appears that you are setting some products to be excluded on the Facebook side first. I wanted to mention that, from our documentation:

The exclusion settings should be selected before enabling the product sync, as any products already synced will not be removed automatically after being excluded.

Is it possible to try and exclude the products on the WooCommerce side before attempting the product sync? Are you excluding those products for a specific purpose?

From what I understand, the issue is that the remaining products are not syncing.
From the catalogs area of your Facebook shop, is it possible that you have two catalogs? This issue is explained here https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#two-catalogs