Steve

@PhillEsq,

I’m afraid I can’t confirm or deny the country blocking, as I haven’t upgraded to the paid version. But the ‘on by default’ is not correct.

I also read about the homepage only caching and did some testing.

I observed an impressive performance improvement of a (non-homepage) gallery page on my test site.

However, as it’s early days, I’m inclined to agree with your verdict.

@PhillEsq,
I have been using the falcon engine, and I can tell you it’s ‘Disabled’ by default. When you enable it, you will be prompted to download a backup copy of the .htaccess file before it actually enables.

No worries woody. I was worried that you might’ve been put off. I’m really pleased that you persevered and got your issue resolved. It is important now to regularly back up your and keep it up to date. It is also important to proactively secure your site and you check with your designer that this has been done to protect your it from being hacked.

All the best,

Steve

Seeing they have received payment from you for the theme they should support you. This forum is really for the support of the open source themes and plugins available here.

Do you have access to the wordpress admin panel?

cPanel should include a utility to create a zip file of the database and/or the entire site. Mine does.

I’ve just noticed your theme looks like the premium one sold by Organic Themes? If that’s the case have you not ask them for help?

I’m not sure, but it looks like the images can’t be found? I would expect an image file at the end of the url?

background-image: url(https://www.callawaysource.com/wp-content/uploads/slideshows/2/undefined);

Do you have any knowledge/experience in editing css?

In comparison to the other pages the div holding the main content is missing a float left and a width to make room for the side bar to float up. Plus the container div holding them both has a width of 620px, compared to the 920px of the other pages so it’s too narrow to allow the sidebar and the main content to sit side by side.

@kmessinger, woody has explained that he is unfamiliar with ftp and host account access.

Woody, I’ve just checked 123’s site, if you have their WordPress website hosting it states that it features backup and restore. Did you ask them to restore a backup of your site?

Not at all I completely understand. You could try to do it, but the thing is if you did some wrong you might break you site and you have no back up! To access the wordpress folders that make up your site and for example carry out esmi’s instructions you need to access a different admin panel via the hosting information given to you by 123 when you joined. I reckon said they couldn’t help because they expect you to do it yourself.

You should have a login for your website, a login for your hosting account, and one for here. It’s possible to use the same login details for all of them but it is not wise to put all your eggs in one basket so to speak.

OK No Worries, you did say you were a bit of a technophobe. Well I think your best course of action, as your wordpress username and password is not being accepted, is to get someone who knows what they are doing to access the backend of your site to initially save a copy of the site and then restore access. I would be happy to do it for you, but I would need to know your hosting details to access your account on 123, therefore you may prefer to ask a friend or friend of your family?

I’m assuming here that you have already made sure that you entered the correct username and password(not your 123 account one) when you tried to log back in? I only ask because you said the admin page is open all the time, which suggests you rarely log in or out?

Do you have an FTP app set up on your computer to access the backend?

I’m running Chrome version 30.0.1599.101 which doesn’t experience the issue.