sebstar82

@oaoyadeyi

Hi, and thanks for joining and taking a look at this ??

Yes! I stopped using Litespeed Cache and changed to W3 total cache, wich very strangely took the about 5,5s backend off server response time that i was seeing with litespeed cache. I did however see only slower speed with css/js/html combine, inline ect. so i turned that off entirely inside w3 total cache.

I already been through that process you describe, and the only thing i found out is that when i turn on woocommerce and everything else is turned off, it adds 3-5 seconds.

I was looking at the DOM and Largest Contentful Paint, but I don’t really understand if that could be the problem and even more how to get around and solve that, if it is the case.

Hi @judagutor

Thanks for the links, I′ve have already read them before posting here, but no help.
That’s why i reached out here, with a link to gtmetrix and my page and stating i tried basically everything i could imagine, hoped some kind soul maybe would look at gtmetrix report and come with specific advice what i could do next.
I think i read the two first pages of google search for “woocommerce page speed”

thing, the instant i turn on woocommerce it just smack on 3+ seconds on my page load speed

Closing thread

Hey @rainfallnixfig

It’s been a long time, have you managed to resolve the issue with your BigBuy integration?

– Yes ! , Seems that there was some compatibility issues with their plugin and WC_mails. It is now fixed.

Kindly note that this forum is for issues with the core WooCommerce plugin and we’re not experts with third-party integration that may not work properly with WooCommerce, as we don’t know what other folks are working on or have made with their product.

– As stated earlier I understand that, but as mentioned I had a big problem and was looking both places for an answer. Hope I didn’t cross a line or something ??

Yes the problem was fixed, but it was due to lack of compatibility in the plugin with WC_mails.
The Webhooks was tied to a problem that raised after the above incompatibility was fixed.

The reordering of categories are not fixed. I will open a seperate ticket on this later.

I appreciate that we got the most crucial problems fixed.

Best Regards

Just to sum up my experience:

I made a ticket 3 weeks ago, since then the problems i have had been blamed on:
My server, then suddenly it was a graphic error that hey fixed, then it was a problem with other plugins, then it was a problem with my theme.

I think it is about time to take responsibility for your plugin that you sell for 150€

Look at the reviews, 13 reviews, EVERY single one are unsatisfied customers that sits with a plugin that doesn’t work.

When we call you, “make a ticket” when we reach out on forums “make a ticket” when we reach out in whatsapp “make a ticket”, when we make a ticket “It′s not our plugin, its bla bla bla bla”

What the hell is going on? Do you have a plugin that works or not? I placed my trust, money and my business in your hands. What you done so far is take my money, waste my time and blame every little thing on everything else.

I have two problems here

Every time someone place an order, they do not get thank you for order page:
This is error only happen when bigbuy plugin is activated, even if the only plugins activated are woocommerce & bigbuy and i use storefront or twenty-twentyone theme.

Second, everytime there is a stock or price update to a product, that product is placed back into the org. category tree from bigbuy (this happens to about 10-30 different products every day)

573348172 ticket number.

This needs to be fixed, I have been using SO much time on this and i am really starting to regret that i ever heard of bigbuy – Hoping that you can prove me wrong here, and make things work, but honestly losing a bit of faith in this whole thing.

Best regards
Sebastian

Still no response from bigbuy on my ticket.

I still have an error on checkout where customers are not shown “thank you for order” This error goes away, if i deactivate the bigbuy plugin.
My page is still in maintenance mode because of this error, and is not producing any orders for me or for bigbuy…

My server is up minimum requirements on all the tech stuff, so could someone please take a look at this?

Best Regards

Sebastian

Seems to be an opt in for Kl_newsletter with an empty description. Maybe you have a newsletter plugin, where you can give it a description or remove the opt in on checkout?

TIP: if you right click anything on your website, and choose “inspect” you can normally get an idea of what something is.

• This reply was modified 3 years, 1 month ago by sebstar82.

Yes i have a ticket open, it took 1 week before someone replied, just to point out how my server wasn’t good enough. (I have a hard time understanding what the server has to do, with a checkout error that only is there, when the bigbuy plugin is activated.)
This wednesday I used the whole day with my hosting provider, as they ensured me before i purchased the plugin, that minimum requirements was met, and if any problems arose they would upgrade to meet the requirements. They now upgraded everything, and since wednesday i haven′t heard anything from tech support.

573348172 ticket number.

Thank you for taking a look at this, and i really hope we can figure out what is the issue.

Best Regards
Sebastian

Also i see you ignored completely that i asked if you make a test order please use Test product….. you actually placed two orders at my provider now. I think i better put my site in maintenance mode.

Hi Thu,

Thanks for taking a look at this!

I am sorry I haven′t underlined that the error on checkout page, is tied to this bigbuy plugin. I am trying to get them to solve this, but they have an extremely slow customer service for their integrations and lastly they blamed everything on my server.
So I took it to my hosting provider, and they made sure every tiny bit of requirements are followed, but it still doesn’t work. So now i am waiting for bigbuy to reply.

I made this post because i am just trying everything, to get my site up and running since its been a 3 week delay only for this error now, and i am desperately trying to get it fixed ??

Any help on this matter would be highly appreciated!

THX

UPDATE:
Appearently the WC_Emails error isnt producing anymore, when a customer tries to place order. But they still dont get the “thank you for order” Page, but a weird half cut empty errormessage in top of screen. Everything order related, payment, emails, ect process correctly.

About the categories getting overwritten by plugin i dug a bit deeper and
I pulled this out from class-wc-rest-product-categories-controller.php

Line 61 ‘date_created’ => wc_rest_prepare_date_response( $attachment->post_date ),
Line 62 ‘date_created_gmt’ => wc_rest_prepare_date_response( $attachment->post_date_gmt ),
Line 63 ‘date_modified’ => wc_rest_prepare_date_response( $attachment->post_modified ),
Line 64 ‘date_modified_gmt’ => wc_rest_prepare_date_response( $attachment->post_modified_gmt ),

I have no idea what to do with that thou

Please, if you want to try and make a test order.
Use the “Test product” at 0,50€ and pay with the stripe test card 4242..ect. valid exp. date and random CVC. Thanks ??

Thank you SO much Naz, this is just what I was looking for and even a bit extra like border thickness which is perfect ?? – You made my day!

Cheers
Sebastian

Hi Naz,

I have taken it off maintenance mode right now ??

Thanks!