Searchanise

Hi there,

Thank you for your message.

We are sorry to know you faced this issues with your app. You are right, it is caused by the latest privacy changes in the Firefox browser, in particular, by the Enhanced tracking protection feature. This feature blocks our app main script because it sets non-essential cookies.
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As a temporary solution, it is possible to show our widgets correctly on Firefox disabling this feature.

On our side, we are already looking for the ways to make sure the app isn’t blocked in Firefox and contacting services to make our scripts available when the Enhanced tracking protection feature is enabled, I hope it will be fixed in future updates.

Please feel free to contact our team again if any additional questions arise, we will be happy to help!

Hi,

Alexey from the Searchanise dev-team here.

Please let me explain that when copying files and databases, the test copy will use the same API keys as on the live site. To fix the issue, please do the following:

1. Connect to the database of your test store.
2. Run the following SQL request:

TRUNCATE wp_wc_se_settings;

3. Initiate a new connection by opening the app’s admin panel and starting re-indexation. This will create a new API-key.

4. Initiate a manual re-indexation in your live store to fix any broken links.

If this solution does not help or there are difficulties in any of the steps, please email us to [email protected].

Thank you!

Hi,

Thank you for reaching out to us!

Unfortunately, there is no such built-in functionality in our plugin. To be able to get the vendors data, we would need to develop a proper code integration, which seems fairly complicated according to the Dokan Lite documentation. Sadly, we can’t afford it at the moment due to the development team being loaded by tasks in the product roadmap. However, developing such an integration may be possible in the future in case we get enough requests for adding such functionality from our merchants. We’ve got a feature request posted and will make sure to properly track the progress.

We sincerely appreciate your feedback and will be glad to help you in case you have any further questions. It would be best if you contact us through email, so we’ll be able to better track the requests history. Our address is [email protected].

Have a great day!

Hello,

Thank you for sharing your feedback! We are sorry to see this frustrating issue with your subscription wasn’t fixed immediately. Please accept our agologies! It took us some time to look into this problem with our developers and as we see, one of our agents has gotten back to you with an update today. The issue should be fixed now.

Please let us know via email if something is still not right. We will make sure to look into it with high priority.

Best regards,
Searchanise team

Hello,

Thank you for describing your situation in detail!

When you use our filters, in fact, you are using our Search results widget i.e. our design of both filters and product grid. We’re sorry to see it doesn’t work for you. The good news is we can help you make the customization so the design of our Search results widget for both search results pages and category pages matches your store design. Then, the design will stay even after the plugin is updated further.

If it works for you, please contact us via email at [email protected] with your store URL and the example of the design you want our Search results widget to have. We will do all we can to help.

Best wishes,
Searchanise team

Hi there!

Thank you for your message.

Please note that the Searchanise plugin is compatible with HPOS. The feature is released in the Searchanise 1.0.15 version. Please upgrade the plugin in case you use 1.0.14 or earlier to make the plugin compatible with HPOS.

In case you face any issues with that, please feel free to conatct us at [email protected]. We will do our best to help.

Hi,

Thank you for your question!

I should say that Searchanise is compatible with Weglot. However, you need to ensure that the integration is enabled within the Searchanise settings. You can find detailed instructions on how to enable the integration by visiting this link https://docs.searchanise.io/weglot-integration-woocommerce/

If you encounter any difficulties or if things aren’t functioning as expected, please don’t hesitate to contact us at [email protected]. Our support team will do everything possible to help.

Hello!

Thank you for your kind words about our support!

As for the issue you reported via email, we’re working on it. Please stay tuned for our updates.

Hi,

The task is almost ready for the release. There are a few steps our developers need to go through before they can proceed.

If you’d like us to notify you when it’s done, please send us your email address here or via email at [email protected]

Great to see it!

Feel free to let us know if any new questions arise.

Hi Vahan,

Thank you for explaining the issue in detail. We’re sorry to see you faced it!

Please try to replace the following part in the code:

is_product_category()

with this one:

$wp_query->is_product_category()

If it doesn’t help, please contact us at [email protected] so we could look into your problem with our developers. Thank you.

Thank you for being so understanding! We will do all we can to finish the task soon because this is one of our priorities now.

Please let us know if any new questions appear.

Hello Matt,

Our Searchanise support team is trying to find a solution. Sorry about the issue, hope it will eventually work well!

Best regards,
Searchanise team

Hi,

Thank you for the question. Unfortunately, we’re still in the process of communicating with the Woocommerce team on this matter. The thing is there are a couple of issues with the compatibility that only they can help us with. That’s why we’re waiting for their response.

We’re sorry the task is not done yet. Please send us your email address if you’d like us to keep you informed on the process.

Thank you for taking the time to share your experience here! We are sincerely sorry that you faced this issue with our plugin!

Our developers are aware of this problem and are currently discussing how we can fix it. The issue is quite complex, that’s why it might take time. Still, we are not going to leave it as it is.

If you’d like us to notify you via email once it’s fixed, please share your email address in the reply to this message. Then, we will contact you after the fix is released. Thank you!

By the way, we are glad to see you enjoy the search functionality. We will make sure to improve it and, as we said, fix the mentioned problem with duplicate requests.

Best wishes,
Searchanise team