seacress

I’m having the same issue – I’ve updated everything and the csv import still keeps returning the same error – can’t support file type – even though I know they’re all csv files (have tried countless times with countless csv files from numerous vendors.) I had no problems before the last few updates. I was told this was fixed on the last update but I tried again yesterday and none of my sites csv import is working – 6 sites on a multi-site network. I appreciate your help. I’d prefer not to install a plugin for this if possible. Thanks!

• This reply was modified 6 years, 1 month ago by seacress.

Hi Eva,
I changed all of my shipping rates, classes, etc… what a chore! However the most recent issue I’m having now is sizes and colors! ?? I mapped everything in the attributes but because some of the sizes are European (I have size charts / conversion explanations in the descriptions) it’s kicking it back for the US advertising… I’m selling globally and when a product is based out of the EU, I use European sizes. I also am adding shoes and it doesn’t like the EU sizes for the US. I’m afraid if I change all of the sizes to US sizes, then it’s still going to have the same problem for the EU upload. I’ve tried sizing like US 8, US 10, for clarification but it didn’t like that, so I had to change the sizes to just 8, 10, etc and it doesn’t like that either. Am I missing something on sizes?

As for colors, it doesn’t like Blue – for the US. It also doesn’t like dark blue, navy blue and a few other basic colors. So confusing that the most basic of items are getting kicked back.

I also have robes for girls and teens, I added the sizes 5 -7, 11-14, and it doesn’t like that either nor does it like Blush Floral and others. So from what I can see google doesn’t like sizes or colors, but insists on it, lol. Is there a way around this?

I appreciate your help. ??

Hi again Eva,
Ok, having another issue, lol. It’s for shipping. I set up the google shipping as close as I could to match my WooCommerce settings and everything kept saying that no shipping was set. So I mapped the attribute in the plugin to my shipping – now it’s not liking my shipping because I have it set as a flat amount plus a percentage: 7 + [fee percent=”17″]. When I tested my shipping on my site, it works but apparently google doesn’t like it. Some of my distributors / vendors have really high shipping and I’m shipping from around the globe – globally- so I have it set this way to try and help cover some of those costs (which I’m sure it’s not even high enough for some of my vendors and I’ll be coming out of pocket.) I’m also trying to keep shipping prices low… do you have any suggestions? Everything I’ve previously searched online for shipping with WooCommerce wasn’t very helpful – they say either raise the prices and offer free shipping, or set a low flat fee and raise the prices, or the method I’m using, a low amount plus a percentage.

I appreciate your help! ?? Sorry to bring in so many topics to one support item – please let me know if you’d prefer I start a thread? Thanks again!!

Thanks Eva. ?? That helped, removing it altogether ??
The other issue (with merchant) that I’m having now is the sizes of kid’s clothes (do I add that in the attributes?) and labeling items “women’s” and “adult” – It’s in the title but apparently that’s not enough for google, lol. ??

Thanks for your help, I really appreciate it. It’s getting there!!

Thanks Eva. I removed gtin and there’s no errors – so far, so good! Fingers crossed!!

I am still wondering however, when I do get to my other sites that have products in multiple categories, how do I map those? i.e. Fall – includes jackets, coats, sweaters, etc. any help on this is greatly appreciated. When I had a Women’s category with multiple items on the current feed I’m working on, i.e. dresses, pajama’s, shirts, etc. it kept causing errors on the mapping. I had to remove everything from the Women’s category so it only appeared in one – for this site it’s not so bad, not many products but my other sites have thousands.

Thanks ??

So far I think I figured out the gtin – it has to be mapped to the SKU not the product id as the video shows…

I am still wondering however, when I do get to my other sites that have products in multiple categories, how do I map those? i.e. Fall – includes jackets, coats, sweaters, etc.

I appreciate your help. ?? Thank you!

Hi Eva,
Thank you but no, this doesn’t really help. ?? I read that yesterday through google merchant and I understand what it’s asking for however I do not ever have the physical products in my possession so it’s not possible for me to look at the product for the UPC. I am working with wholesale distributors who assign their own product id for internal tracking purposes, so I’m assuming that’s why it doesn’t work when I map the gtin to product id. I have ordered from many of them in the past and there was no barcode / UPC code on anything I received. How do I find something that isn’t there? I have thousands of products on my site(s) I can’t imagine asking for every one…

Thanks I appreciate your help.

Hi thanks for your reply.
I have yoast plugin and I already changed the products categories (for the site I’m working on uploading to google merchant) to just one category – and every product is showing as invalid gtin.