Sculley

Hi there, just making sure you saw my last question above?

The system seems to be working now that we changed some things. The one thing that we don’t see is how to trigger an email notification to user after they renew. We don’t see an option in Settings > Email Settings or in the Email Notifications add-on. Is there a way to trigger an email to remind them what to do?

Thanks for your reply!

Debug mode enabled.

Account state says “inactive” not expired.

OK, done. Can you ask someone to check the submission form? We were hoping to go live ASAP.

I thought it was implied I’m using everything recommended on your site and in your articles.
To import, I’m using the CSV that you recommend downloading in this article https://simple-membership-plugin.com/simple-membership-bulk-import-member-data-csv-file/.

I’m also using your Export Data add-on to export from current site. To import to new site, I will use the Import add-on. Although the column headers on the exported CSV and your recommended CSV template are different (I had to change the headers on the exported CSV to match the downloaded template). Now I’m ready to import it, but there is no way to upload payments. The only thing I can see is to cross reference the subscription ID with all the payment transactions but there are 14,000 of them so I can’t do that manually.

is this making sense? This seems like a mess. The client does have several of your paid add-ons.

• This reply was modified 1 week, 4 days ago by Sculley.

Thanks for getting back. That’s the one I was getting ready to use. But I see it’s only for members and the issues I mentioned above. Can you please answer my questions and tell me the best way to do this? Surely there’s a way to update before launching.

• This reply was modified 1 week, 4 days ago by Sculley.

Hi there, thanks for the reply. No, we’re not using another plug-in. I’m not sure how it’s working if it’s not supposed to be.

I submitted an email to support, and they fixed the problem that was happening with the Gutena plugin.
Thanks! All set.

Gosh, so sorry, no. I was on my phone and it was a very similar name and it’s by Woocommerce as well. It appears we found the issue and the issue is that it’s been retired. https://woocommerce.com/document/automated-follow-up-emails-docs/. Thanks!

Thanks so much for getting right on this! And for you openness to look at and fix it.

I just updated the plugin and added the code into the functions.php file and it appears to be helping. “0” CLS now.

Thank you!

Here’s the error we’re seeing:

https://www.dropbox.com/scl/fi/7ec5eut71n1kml1so8fn2/gutena.png?rlkey=c3h09sttnwsjrb2swt610swph&dl=0

Are you aware of this? And is there a fix?

here’s the error we’re seeing.

https://www.dropbox.com/scl/fi/7ec5eut71n1kml1so8fn2/gutena.png?rlkey=c3h09sttnwsjrb2swt610swph&dl=0

Are you aware of this? And is there a fix?

Yes, thanks! I see active/expired status but I didn’t see dates or date started to track renewals. Will that be exported?

Yes, hopefully.

I’m not sure either. I just contacted the host to check on some things to hopefully resolve it. Thanks for your help!

Using incognito (Chrome) and another browser (FF) worked. We can now see the redirects.

We tried incognito yesterday and it didn’t work. The only thing we’ve changed is the JS file so that changing that file worked.

We noticed that the read.me and redirection.php files are 5.4.1. We didn’t overwirte them. Is that a problem?

Are there any other files we need to overwrite?

• This reply was modified 9 months, 1 week ago by Sculley.
• This reply was modified 9 months, 1 week ago by Sculley.