Scrollsequence

Yes, there is a known phenomenon with painting a larger image on a smaller HTML5 Canvas. See article below and documentation where the topic is described. Also I recommend using maximum fullHD image size – if you use bigger, performance drops significantly on some devices.

From Documentation
When a big image is resized to a smaller size, the resizing may not be as clean as one would expect. Please find article below that describes this problem

https://stackoverflow.com/questions/18922880/html5-canvas-resize-downscale-image-high-quality

Basically, if the image is downscaled in one step, there may be reduced quality. To overcome this problem, the downscaling needs to be done in multiple steps, drawback is that each image may take a few hundred milliseconds for each image to downscale in multiple steps. Not good for a smooth animation!

Solution: There is a special javascscript file with added multistep downscaling step added after the scroll is finished. ie: When the user is actively scrolling, downscaling is done in a single step = good performance. Once the scroll finishes, the very last image is then re-scaled using the multistep downscale technique = better quality.

To apply this script, find the ssq-lib__premium_only.js backup and replace it with the ssq-lib-polish__premium_only.js

Please note that this experimental feature is available only in premium versions.

Hello,

I am closing this issue as it was resolved outside of this forum.

The problem was caused by the fact that shortcode was inserted inside a third party builder code snippet and scripts were not loaded.

Solution is to insert it via php do_shortcode or via native means of inserting a shortcode.

Hi Algenib,

Today there is a problem on the side of our licensing/payment provider Freemius. They are aware about the downtime and are working to resolve this asap.

Please try again later today if you can.

Ales

I am closing this as I haven’t received any response to this case.

Hi nilukulu,

Could you please send me some more information like what type of mobile do you use and ideally a screenshot of what is looks like?

There is a known phenomenon when down-scaling a large image on a smaller HTML5 Canvas see https://stackoverflow.com/questions/18922880/html5-canvas-resize-downscale-image-high-quality

Does it look similar to your case?

Hi Diegobar,

The animation is showing on my machine. Watch animation aligned to the right of the screen.

Let me know if you have found the issue.

Ales

Happy to hear that it works ??

I like to use twenty twenty. It’s the one used on our homepage too.
Also make use of margintop for example [scrollsequence id=”your_id” margintop=”-500px”] – because sometimes there is a gap at the start of the page.

Hi zorkotrawan,

This very much depends on your theme setup. You need to make sure that the header or menu are transparent.

Could you please send me your URL so I can have a look on what you are facing?

Thank you,
Ales

Hi Zorkotrawan,

Could you please send me the URL in question so I can investigate?

Also could you try to deactivate all other plugins to see if the problem persists?

@sterndata Thank you for your post. I have read that guidelines and realized that I should have directed this to the paid support at the beginning.

Also I have posted the support email address, which I will refrain from doing so in the future, and use other methods outlined above.

@rskagy15b May I kindly ask you to submit a support request via Scrollsequence -> Contact Us in the admin menu for support of the paid version.

Also I will close this topic as it is related to the paid version.

Hi Rskagy15b,

The behavior on your site puzzles me a lot!

There is one hypothesis: Missing scenes may have been caused by switching to the free version and saving the sequence. Free version has a 3 scenes limit, so if you switch to the free version and save the Scrollsequence, the other scenes will be overwritten and lost.

The thing is that this would also reduce the image count to 100 (free version limit) and it would also delete all the content from the other scenes. But I can still see over 100 images in few of the scenes!

What I see on your install is very strange, because the scenes from 3-16 are “damaged” and are giving errors, but I don’t understand why.

At this point I don’t see any other choice than try to restore from your backup and try to update again.

[redacted]

Once again, I am sorry that you have run into these kind of issues. In the road-map we want to introduce revisions, so you can easily rollback to previous versions, but currently the live version is the only one stored in the database.

Ales
Plugin Author

• This reply was modified 3 years, 8 months ago by Steven Stern (sterndata).

Hi,

Sorry to hear that you have these kind of issues!

There is a new face lifted dashboard, and few minor changes to the user interface, but that’s pretty much it in the last few months. No big changes. Scrollsequence is and was still in Beta and that warning was there from the start.

Please drop me an email on info at scrollsequence.com and I can have a look for you.

I had a brief look on the URL submitted.
1) There are ~16 Scenes, out of which only 3 contain images, all the others are empty (no images) – could you confirm that the missing images are available in WP media gallery?
2) Did you change hosting or server configuration? Especially could you please let me know the value for “PHP max input variables”? To find out, navigate to WP-Admin -> Tools -> Site Health -> Info -> Server -> PHP max input variables. The number should be about 30% greater than the number of images in a sequence, otherwise you may get errors when saving.

—————————————————
Change notes for your reference below:

Update 1.1.1
– Dashboard Slug Renamed (only the URL of dashboard has been changed)
– Dashboard Facelift + Added Options Tab
– One, five and ten seconds Delayed Call for ScrollTrigger refresh was added (PRO Version)
– Wording changed in “Image Was Not Loaded In Time”

1.1.0
Update
– Dashboard Update (added social icons)
– Image Bulk Actions Update (added buttons for Sort by name, date, reverse and delete all images)

1.0.078
– Removed GSAP warning from console
– Added Delete All button for images in sequence

As you can see, only minor updates in the last months.

Ales
Plugin Author

Hi Rskagy15b,

Due to security reasons it’s impossible to enter Javascript code into the content editor. You have to add the script just before the end of </body> tag, or use a plugin that allows you to enter custom scripts.

And secondly – yes the code should be enclosed in SCRIPT tags.

Happy Days!

I am now marking this as resolved.