Scott Paterson

Thanks, you can put the site back to normal now.

1. Have you tried refreshing the cache of autoptimize? That may fix it.
Edit – 2. Are you only seeing the ‘critical error’ warning when the Donation plugin is active? Are you able to see the error log for what that error is?

• This reply was modified 10 months, 3 weeks ago by Scott Paterson.
• This reply was modified 10 months, 3 weeks ago by Scott Paterson.

Looking now.

@jorgeletralia,

I’m available now – Pick a time that works for you and let me know.

Thanks,
Scott

Hi @jorgeletralia,

Sorry about that! Looking into now.

1. Does it affect your entire site? Or only the pages that have Donation buttons?
2. Is there a way you can enable the plugin so I can view your site and see what is causing the problem?

We just released a big update yesterday for the plugin, so I’ll be checking this thread every few minutes throughout the day looking for your reply.

Thanks,
Scott

Hi @g0ne,

This can happen when the your admin PayPal account is not correctly setup. Please double check / that you are in the correct mode (live or sandbox).

Let me know if you continue to have problems.

Thanks,
Scott

Hi @germanpearls,

Thanks for the question. This is actually a feature of the Pro version – it can send the email after successful payment. The free does not have this feature.

If you have any more questions regarding the Pro version, please send us an email here – https://wpplugin.org/contact/support-question/#form and we can help you out further.

Thanks,
Scott

Hi @terry777,

I think it might be related to your ReCaptcha plugin. Please try disabling it and see if that fixes the problem.

Please let me know if that does not solve it.

Thanks,
Scott

Hi @terry777,

1. It should only be displayed on the PayPal page of the settings page. That message will go away after upgrading.
2. Since PayPal Standard is now a legacy product, we probably won’t be removing the message anytime soon since we do want to remind people to upgrade.
   
   Thanks,
   Scott

Hi @terry777,

Sure, I can answer that for you. When our plugins switched from PayPal Standard to PayPal Commerce, we do now include a 2% transaction fee on top of PayPal fees for transactions processed through PayPal Commerce. This only applies to our free plugin, not our paid version, which has no additional fees. We did this because the PayPal Commerce integration required a significant amount of additional development work on our end to complete.

I hope this answers your questions. If you have any others, just let me know.

Thanks!
Scott

Hi @terry777,

All PayPal accounts should already have PayPal Commerce enabled by default. This isn’t something that you should need to do anything regarding, it should just be a part of your account already.

Please let me know if you have any more questions or problems.

Thanks,
Scott

Hi @planeo8,

Sorry about that! I will look into this myself in the morning and follow up with you.

Best,
Scott

Hi @planeo8,

I’m sorry that you’re still having issues.

When we’ve seen this issue come up with other users in the past, we asked PayPal to look into it, and it was determined that the user did not access to Express Checkout due to an account issue.

I’d love to track this down further. Do you have the contact info from the PayPal tech you have been working with? If so, can you share it with me so I can talk with them.

Please send it to: https://wpplugin.org/contact/support-question/#form

I really want to get this figured out!

Best,
Scott

I just wanted to follow up with everyone know that this bug has been fixed in version 1.3.5 of the plugin.

I’m sorry for this issue. It has been fixed now.

Hi @dadams76,

The plugin has been tested and fully supports the latest version of WordPress.

If you have any other questions, please let me know.

Best,
Scott

Hi @darleenac,

I just wanted to follow up with you and let you know that this bug has been fixed in version 1.3.5 of the plugin.

I’m sorry that this issue affected you. If you could, please consider changing your review, that would be very helpful.

Best,
Scott