SCAND

Hi Matthew.

Season’s greetings too!

We used wp_mail hook. This information is in the first sentence of the plugin description:

Only contact forms, which send emails, are supported as our plugin hooks the wp_mail function to get the forms’ data.

Thanks.

Best regards,
SCAND team

Matthew,

the issue is related to configuration – each option value in the drop-down element must be INTEGER.

You need to enable ‘Show values’ option on ‘Advanced tab’ for the drop-down input in your WPForms (osticket-connector-wpforms-enable-show-values.png), then switch back to ‘General tab’ and provide an integer value which correspond to ID of help topic from osTicket (osticket-connector-osticket-how-to-define-help-topic-id.png) for each option of the drop-down element (osticket-connector-wpforms-specify-id-as-value.png). All images available here.

Thanks.

Best regards,
SCAND team

Hi!

Could you provide screenshots how you configured “Help Topic” field in WPForms and the list of help topics in your osTicket instance, please?

Thanks.

Best regards,
SCAND team

Closed as a duplicate

Hi!

This is the osTicket error. Please check “Force HTTPS” option in System Settings.

Thanks.

Best regards,
SCAND team

Hi!

We are sorry, but issue related to configuration of osTicket. Please configure CSRF protection properly regarding to creation of new ticket via API in your osTicket instance.

Thanks.

Best regards,
SCAND team

Hi!

CSRF token processing is not part of the functionality of our plugin. It can be internal wpforms or wordpress core functionality.

There is ‘wpforms’ hidden field on 2nd screenshot. Could you remove this field and check if form can be submitted, please?

Also, please specify the URL of your form’s page, if possible – we will check the internal structure of the form.

Best regards,
SCAND team

Hi!

Could you enable the logging and provide log file?
Please send it to [email protected]

Thanks.

Best regards,
SCAND team

Hi Kyle.

We discussed it via email – the problem was related to custom fields.

Thanks.

Best regards,
SCAND team

Hi.

Form Identifier should be set to ‘wpforms’ and for other fields you should use next format ‘fields|<filed_ID>’, where filed_ID is real ID of field on your contact form.

Here are screenshots with examples:
1) osTicketConnector settings
2) WPForm – look at the top left corner, there is “Dropdown (ID #3)” label. Number 3 is a ID of field.

Best regards,
SCAND team

Hi Clonan.

Thanks for the great suggestion.

Best regards,
SCAND team

Hi Clonan.

Yep, you are right – there is a bug. The comma is the only separator for multiple fields. We will fix it and upload a new version of the plugin.

Thanks.

Best regards,
SCAND team

Hi.

Did you added “osticket-attach” field on the form? Something like this:

<label> Attachments (optional) - Max size: 2MB - Allowed types: PDF,TXT,DOC,DOCX,XLS,XLSX,PPT,PPTX,GIF,PNG,JPG,JPEG 
    [file osticket-attach limit:2mb filetypes:pdf|txt|doc|docx|xls|xlsx|ppt|pptx|gif|png|jpg|jpeg] </label>

Did you specify “[osticket-attach]” field in the CF7 settings, as shown here in “File attachments”?
CF7 Mail Template

Thanks.

Best regards,
SCAND team

Hi.

The plugin doesn’t support the ability to handle multiple forms.

Thanks.

Best regards,
SCAND team

Hi!

Could you send screenshots of setting pages for osTicket and Formidable to [email protected], please. They should looks like osTicket and Formidable

Thanks.

Best regards,
SCAND team