scabbrox

Yeah, I’ll be honest I had far fewer issues in two years with Bluehost than in less than one with Namecheap.

The hosting is considerably faster as BH is Utah based and we’re all in the EU but other than that since I have been with Namecheap issues have cropped up that I never had before. I even had to enable cloudflare as I was subjected to a DDOS attack.

Maybe will look for something else when this year is up.

Aye thanks assumed as much.

Every back-up I did their AV simply stripped the wp options table out of the database entirely so I couldn’t do a roll-back without a “this database is missing core file wp options” warning. Luckily it did not strip it out of the site itself but it obviously rendered Updraft pretty much useless if anything happened to require a roll-back.

Told them yesterday via a ticket and they replied this morning as follows:

Greetings Marco,

Our technical team has whitelisted the directory where the Updraft Plus plugin stores backups so the new backup files should not be moved to quarantine.

Please check it on your side and let us know if it helps.

Looking forward to hearing from you.

—————————————-
Regards,
Andrey Gevko
Hosting Customer Support
Namecheap, Inc.

Hopefully this will assist anyone else with this issue at Namecheap, but seems you need to ticket it or it won’t go away by itself. Worked fine until 15th August.

Thanks for the reply. I did a full virus scan of the site using their tools and nothing was found. They say the site itself is now clean and from my scan this seems to be correct.

Not sure what else to say really.

Is the data base not covered by a full site virus scan?

Hi Kuba and thanks for the reply.

In response to your questions:

1. I update the post through the admin screen. I add some tags and change the category from Application to Accepted or Denied Application. I then push an update that causes a notification to pop on the site as if it were a new application post. This is a bit annoying but can’t avoid it it seems.

The application post is created through the plugin called USP Pro (and USP Helper). It presents as an application form with various question fields to fill in on the front end and then generates a post once it is completed.

2. We are using various plugins such as bbP Private Groups, bbP Style Pack, Members and User Role editor. Aside from Private groups which creates different tiers of access to the forums I’m not sure that the others have any sort of effect on the default wordpress roles but are rather to allow you to copy roles and to manage permissions. I change roles through the admin section in the users section, two are selections boxes (role and private groups) and the third is a pull down menu (forum role).

Screenshot: https://imgur.com/a/iT7caRx

• This reply was modified 5 years, 9 months ago by scabbrox.
• This reply was modified 5 years, 9 months ago by scabbrox.