Smash Balloon Joel
Forum Replies Created
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Forum: Reviews
In reply to: [Custom Twitter Feeds - A Tweets Widget or X Feed Widget] Doesn’t WorkHey @josephorr,
Thank you for leaving us a review! It sounds like you are experiencing issues using the free version of the plugin. The plugin and our new solution are currently working and display feeds for our users. One of the limitations of the free version is that it updates once per week due to the changes to the Twitter API. Our support team would be happy to assist you with any issue you are experiencing. You can reach them on the forums here or through our support form.
If you have any other thoughts please let us know as feedback is always appreciated.
Many thanks,
The Smash Balloon Team.Hello everyone!
Addressing this unexpected shutdown, we understand that this has caused inconvenience to many of our users and we apologize for any frustration that this may have caused.
We want to assure you that we are working tirelessly to find a solution to this problem. We have a solution ready for our Pro users which will be rolled out this week, but unfortunately, it will take some additional time to implement for our free users.
We want to convey that this was unexpected for us, as Twitter did not communicate with us about when their decision to shut down their free API platform would take effect. However, we are committed to keeping our plugin working, and we are currently testing and finalizing a new solution that will enable us to do just that. Keep an eye out for coming updates to our plugin however for now, your feeds will not be working as expected.
We appreciate your patience and understanding during this time, and we will keep you updated as we progress with our new solution. If you have any questions or concerns, please do not hesitate to contact our support team.
Thank you for your continued support.
Joel
Hey @juliendiotworldtour,
Thank you for your kind review! We are glad to hear of the value our plugin provides you, even if the free version does not have a feature you would prefer to use. If you have any other feedback for us, let us know as we are always happy to hear from our users.
Many thanks,
Joel
Hey @mtaromatic,
I’d be happy to send an additional reply tagging you here when this is added to the plugin.
Many thanks.
Hey @guideede,
Thank you for leaving a review with us and I am sorry to hear of your issues setting up the plugin. Our support team is always happy to help you get set up should you have any issues. If you would like for us to assist you please create a thread in our support forum here, or reach out to us using the form on our website here where a support representative will then assist you.
Hopefully, you can get set up and can properly assess whether you like the plugin or not! Let us know should you have any other thoughts or feedback.
Thanks!