Saso

Hello,

can you please also answer to the emails we exchanged,
so that we have a better understanding,
what is on your system different.

Did you installed new plugins before this happened?
Which version of WP or WooCommerce do you run currently?
Is it a multisite installation?

The best is to keep it on the email communication,
then the information is not clusterd and combined in one system,
what will make it easier to get all the pieces together.

I will resend my question again via email to you.
Many thanks.

After the update of the plugin, you need to reload the page.
Please check if it is solved now.
Otherwise contact us on our support email address: [email protected]
and we will provide a fix as fast as possible.

We injected now a new menu item on the main menu to solve at least the issue right now. And will optimize it with the next update that will also include new features.

Can you provide a screenshot from the open setting menu?

Best is to use our support email address.
[email protected]

We will try to release a new version today.

Only the basic plugin.
The basic plugin is setting the menu item.

Hello

we changed the name of the plugin and it seems this had an effect on the menu item.
To reinject the menu item, please deactivate the plugin and activate it again.

This should readd the menu item to the settings menu.

Sorry for the this. We will add a fix for this with the next update (just waiting to finish a new feature) that should be ready at the end of the month.

For now we do not support direct email to a user.
Your user can be assigned to one or more serials. During the validation check.

If you purchase virtual and downloadable products, and the serial code generation option for this product is activated, then the purchase item will be assigned also to the serial code. But we do not support download control.

Sending an email to assigned user sounds interessting. We will add this to our product backlog, but not sure when it will be implemented.

We send you the answer directly to your email.
Since we did not heard anything back from you,
I assume the issue is fixed.

1)
The unused codes within a list that is assigned to a product should be used.
Please check, that you set the correct code list to your product.

2)
The serial code should be displayed to every sold item, that has a serial code list assigned. An even if the same product is sold more at once in the same order, the order item will contain all the needed serial codes.

If this is not so with your plugin, please send an email to [email protected] so that we can help you.

Hello (@andrewmolt)

Click on the edit button of a code and choose the list within the edit mask. The click on save.

You can assign a code list already during the code creation process.
– create code list
– click the add code button
– generate your codes and paste them if you use your own codes
– choose the code list from the dropdown list you want to assign to all new added codes
– click the button to store them on your server

Hope this helps.
Otherwise maybe our how to videos and website helps. https://vollstart.de/serial-codes-validator-premium/#howto

Closing this support request, because you will get it directly over our support email.

Hello hunterxstudios

please contact the support at [email protected].
You are using a premium version and get our premium support.

I just checked and the generating process and storing process works fine.

You might have missed a premium version update, please contact the support.

Many thanks.

Hello amalbousrih,

Many thank you, for your feedback.

We did not had the option for this.
The default way was to show it in the PDF invoice.

Tomorrow we will release a new version, where the serial code is added to the “order completed” email, hope this helps.

Greetings
Saso

Hello Brian,

I am not sure what exactly you mean.
The provided link displays a nice page.
The example of your product part number and description looks good and we would recommend it the same way you did it.

If you mean something else or would like to request a new feature feel free to write to our support email address [email protected]. That way we can elaborate in more details what you would like to have or achieve.

Thanks,
Saso

Hello sachuhopes

Sorry, but we do not have an export function from woocommerce coupon codes to the serial code validator.

This feature not not often needed, so we focus on the open backlog items like expiration date und web api for now.

• This reply was modified 3 years, 3 months ago by Saso.