sasharma

Marking as resolved. Feel free to re-open if you have any further issues.

Regards
Sahil

Hi Kevin

Thanks for sharing the screen recording with us. It seems like the website is using a scrolling library (Nice Scroll) and that is interfering with the HubSpot form which is embedded inside an iframe. Since this is an external issue, we can’t provide any fix for this.
I would suggest you take a look at the configuration of this library. If that doesn’t help with this issue, then you can create a Non-HubSpot form (which doesn’t use an iframe) on your WordPress site and the HubSpot plugin will still capture responses from that form.
Additional info regarding Non-HubSpot forms can be found here.

Kind Regards
Sahil

Hi,

Thank you for reaching out to the HubSpot plugin support forum.
This is an automated response. Our forum is monitored by a team of engineers dedicated to assisting you.

To help you efficiently, please ensure your response includes the following information:

1. The version of the HubSpot plugin you are using
2. The version of PHP you are using
3. A screen recording of the issue you are encountering. Please include in the recording any errors that are being shown in the console or failing network requests. See here how to do that.
4. A screenshot of the plugins installed on your WordPress instance.

If you prefer not to share any of this information publicly, please email it along with a HAR file to [email protected], and let us know in this thread that you have sent the information via email.

Once we have all the necessary details, a member of our engineering team will take up your support query.
Thank you for your cooperation. We look forward to helping you resolve your issue.

Best,
The HubSpot for WordPress team

• This reply was modified 7 months, 1 week ago by sasharma.

Hi Rodrigo

1. We don’t have any public roadmap for the plugin.
2. I will share this feedback with the chat team.

I’ll close this ticket for now. Feel free to open up a new ticket if you have anything else.

Hello Rodrigo

Thank you for your patience on this issue.
The issue in the wordpress plugin due to Firefox’s Enhanced Protection enabled is something we’ve been made aware of and we’re already working on a fix for this along with other major improvements to the plugin UX. And all of these changes will be released in a major version release next month. Till then I would suggest you to add an exception to this domain in Firefox’s enhanced protection mode.

Regarding the issue with the chat widget on hubspot.es, this is something our chat team was aware of. This was done by Firefox for certain domains which they classify as tracking scripts. We’ve tried to appeal this classification since we don’t do any tracking with the chat widget but unfortunately, that appeal was turned down and we can’t do anything further there.

Kind Regards
Sahil

Hello Rodrigo

Thank you for sharing this detailed breakdown of your issue.
I’ve noted the issue with Firefox’s Enhanced Protection and the chat widget not being displayed and forwarded it to the correct team here at HubSpot. They’ll look into this and let me know the next steps here.

You also mentioned that this enhanced protection breaks the plugin as well. Could you please let me know what exactly is broken in the plugin and share some screenshots so that we can look into this further?

Kind Regards
Sahil

Unfortunately yes. From your end, I can only suggest removing LinkedIn pixel tracking from the ads portal.
I will be closing this support ticket for now. If there is anything else we can help with, feel free to re-open it.

Hey
On a further deep dive into this issue from our end, we’ve found out that the ads script is not exactly blocking your cart-related API calls.
We noticed that there might be an issue with multiple API calls getting triggered at the same time and how the cart-related API calls might be getting triggered.
For eg., when I hold down my mouse click, the analytics call (to LinkedIn) gets triggered immediately, and if I wait till the loading spinner stops to release the click, I can see that the cart-related API call is also triggered.
In this video (https://drive.google.com/file/d/1DvpIJqHP6BxXq2zT_Y21bro08Y3o0yHH/view?usp=sharing), you’ll see that when I hold the click, both of the actions are triggered.
This tells me that instead of the ads script blocking this request, there might be an issue in how you’re dispatching these API calls (especially with multiple requests together).

Another issue could be in how the loading spinner is getting triggered and if that is stopping the event from propagating further. In this video (https://drive.google.com/file/d/1ESYzlOr52ji-0uMTvSL8HVF4g2EcpGXQ/view?usp=sharing), you’ll see that removing the loading spinner fixes this issue. So it is also possible the method opening up the spinner is blocking the event.

Let us know if any of these leads help you.

Kind Regards
Sahil

Hey

Thank you for being patient on this issue. We’ve now been able to replicate this issue on your website and found the root cause as well. Turns out that the HubSpot’s tracking script loaded by the plugin is blocking these clicks, specifically, LinkedIn Ads pixel script.

We haven’t found out why exactly is the script blocking these clicks but as a possible workaround, you could try to remove LinkedIn pixel from your HubSpot ads portal, if possible for your use case.

We’re still trying to fix the underlying issue and would appreciate your patience regarding this.

Kind Regards
Sahil

Hey
Thanks for sharing this. We’ve been trying to replicate this issue in our test wordpress site by just installing HubSpot, WooCommerce plugin & the Shoptimizer theme. But the sidebar cart on our website is working fine.
To debug this further, I would like to request you to replicate the following steps (if possible create a screen recording while doing these steps and share it with us):

1. Go to this page with hubspot activated
2. Open network logs, make sure network traffic is being captured & also open dev tools console as shown in the image below
3. Add and item to the cart
4. Remove item from cart. Observe that it is not working.
5. capture a HAR file. Send it to us.

Hi

Thanks for sharing these additional details. Could you also share the screenshot from the console tab in browser dev tools? It is possible that if it is a Javascript issue, it might’ve been flagged there.

Kind Regards
Sahil

Hi @kevin-fouche

Thanks for flagging this issue. It is not clear from this video, what is causing this issue. If possible, could you please share a screenshot of the browser console and a HAR file when the issue is occuring.

Kind Regards
Sahil

Closing this thread, as we’re now showing the correct minimum WordPress version on the plugin listing screen.
Thanks for flagging this.

Regards
Sahil

Hi SoaPatrick

You’re seeing this error because our plugin is compatible with at least PHP 5.8
Currently the plugin page is showing out of date information regarding minimum version. This will be fixed in the next update for our plugin.
Apologies for the confusion from our end.

Regards
Sahil

Hey Aaron
Apologies for the delay here, but this screenshot doesn’t give me enough information to verify whether this contact was deleted or not.
Could you please share more details about this.

Thanks
Sahil