sarathkumarrajendran

Hi @jonathanrich

The highlighted code is validated only to stop the tracking for users like WordPress admin-level and to manage the options.

However, I would request to confirm if the option (attached in the screenshot) is enabled in the plugin settings at the time of onboarding.

Here is the screenshot for your reference.

https://prntscr.com/cGbzXFbQCkBj

Hi @jonathanrich

We have added the JS variable “adsTringId” by using WordPress “wp_head” hook function.

However, in the source code ( https://www.studmarc.com/product/bar-studs-20mm) we are not able to find the JS variable.

This could be the reason our plugin is unable to find the same.

Hi @gabrieldelpech

Thank you for creating this thread and apologies for not responding sooner.

The plugin uses gtag.js for tracking, also it supports only the standard woocomerce implementation.

As you are using GTM for tracking could also impact the gtag.js script (added by the plugin) could result in non-tracking.

The add to cart button should use a default woocommerce template hooks where the plugin will be able to track the events if any other being used could be a reason for non-tracking of cart events.