@rodicaelena Well, that’s the thing. I didn’t use Neve before. I was trying to install it to replace my current theme, and I couldn’t even get past the preview to activate it and make it live on my website.
But I think I found a resolution on the link that you shared! Someone suggested activating the theme from Appearance > Themes instead of in Customize (as I had been doing) and that worked! Strange fix, but I’m happy! ??
Thanks so much!