sarahlevinger

Turns out you were both right! @jason Hendriks, GoDaddy had set our exchange to Remote during testing (not sure why), which was causing a problem, however I didn’t realize that GoDaddy had two different email accounts (@chemusic was right, they have one through CPanel and one through Builder).

We were apparently using the free builder email account, which I didn’t realize because I didn’t set our emails up. Switched the MX exchanger back to local, assigned our emails to the new CPanel email accounts and all is well. Thanks so much for all your help!

No worries @chemusic. I’m fairly certain our issue is with GoDaddy’s email system, not this plugin. I’ve heard great things about it, which is why we tried it ??

@jason Hendriks you were very helpful, and I appreciate your fast response and assistance.

Technically it hasn’t been solved quite yet. We’re working with GoDaddy to troubleshoot our email issues at this point since we’ve updated our passwords and everything looks like its being submitted correctly.

Thanks for the tip @chemusic. I had GoDaddy check that and it looks like our MX records weren’t set to Remote. A good catch, unfortunately our problem still isn’t fixed. Starting to think maybe GoDaddy is the problem ??

Bummer. I’ve contacted GoDaddy and they’ve checked our settings. They said things look fine, server-side. Should I try a different contact plugin?

Any ideas Jason? We’re still having trouble receiving any submissions from our Contact7 form ??

Hmmm…replaced that with localhost…still getting the same message: “Incorrect Authentication Data”. Thoughts?

Thanks for the quick reply! Could you walk me through the process of configuring the localhost with no auth?

Thanks!