sarahharro

Yes – but even worse – Woocommerce is reverting all the product details to the old version and saving it – so old stock levels, categories, names – everything!

I’m not 100% sure that it’s the cart that’s doing it – but seems to be the common factor.

It has now done it to over 90 products.

https://www.jeanettemaree.com/product/vivvy/

You will need to wait a while for the error to happen. I have had it reproduced on some products – but not all.

Hi there, just wondering if there had been any update on this case? We are desperate to launch our new site and can’t do a final stock update due to this issue.

Hi Laura,

Report below:

### WordPress Environment ###

WordPress address (URL): https://jeanettemaree.com/redesign2020
Site address (URL): https://jeanettemaree.com/redesign2020
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: ? 5.5.3 - There is a newer version of WordPress available (5.7)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.27
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.28-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: tby8_
Total Database Size: 180.36MB
Database Data Size: 137.15MB
Database Index Size: 43.21MB
tby8_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
tby8_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tby8_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tby8_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tby8_woocommerce_order_items: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
tby8_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.98MB + Engine InnoDB
tby8_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tby8_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tby8_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tby8_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tby8_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tby8_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tby8_actionscheduler_actions: Data: 4.52MB + Index: 1.60MB + Engine MyISAM
tby8_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
tby8_actionscheduler_logs: Data: 2.96MB + Index: 2.16MB + Engine MyISAM
tby8_ac_abandoned_cart_history_lite: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
tby8_ac_email_templates_lite: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
tby8_ac_guest_abandoned_cart_history_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_ac_sent_history_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tby8_commentmeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
tby8_comments: Data: 0.30MB + Index: 0.34MB + Engine InnoDB
tby8_cpabc_appointments: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
tby8_cpabc_appointments_discount_codes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_cpabc_appointment_calendars: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_cpabc_appointment_calendars_data: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
tby8_cpf_custom_products: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
tby8_cpf_feedproducts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_cpf_resolved_product_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_cp_feeds: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
tby8_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_jet_smart_filters_indexer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tby8_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
tby8_login_redirects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_mailchimp_jobs: Data: 0.54MB + Index: 0.03MB + Engine MyISAM
tby8_options: Data: 7.39MB + Index: 2.61MB + Engine InnoDB
tby8_pmxe_exports: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
tby8_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
tby8_pmxe_posts: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
tby8_pmxe_templates: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
tby8_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_pmxi_hash: Data: 0.19MB + Index: 0.18MB + Engine MyISAM
tby8_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_pmxi_images: Data: 0.06MB + Index: 0.02MB + Engine MyISAM
tby8_pmxi_imports: Data: 1.48MB + Index: 0.00MB + Engine InnoDB
tby8_pmxi_posts: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
tby8_pmxi_templates: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
tby8_postmeta: Data: 70.45MB + Index: 23.88MB + Engine InnoDB
tby8_posts: Data: 17.42MB + Index: 4.75MB + Engine InnoDB
tby8_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_sbi_instagram_feeds_posts: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
tby8_sbi_instagram_posts: Data: 1.04MB + Index: 0.01MB + Engine MyISAM
tby8_sendlelogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_shipment_batch_process: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_termmeta: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
tby8_terms: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
tby8_term_relationships: Data: 1.22MB + Index: 1.48MB + Engine InnoDB
tby8_term_taxonomy: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
tby8_usermeta: Data: 0.39MB + Index: 0.14MB + Engine InnoDB
tby8_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tby8_wcpdf_invoice_number: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
tby8_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
tby8_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
tby8_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
tby8_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tby8_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
tby8_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
tby8_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_wc_product_meta_lookup: Data: 0.39MB + Index: 0.75MB + Engine InnoDB
tby8_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
tby8_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tby8_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tby8_wfconfig: Data: 1.23MB + Index: 0.00MB + Engine InnoDB
tby8_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
tby8_wfhits: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
tby8_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tby8_wfissues: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
tby8_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
tby8_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tby8_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_wflogins: Data: 0.39MB + Index: 0.14MB + Engine InnoDB
tby8_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tby8_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tby8_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tby8_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
tby8_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_woo_shipment_status_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_woo_shippment_provider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tby8_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tby8_yoast_indexable: Data: 6.90MB + Index: 1.08MB + Engine MyISAM
tby8_yoast_indexable_hierarchy: Data: 0.12MB + Index: 0.36MB + Engine MyISAM
tby8_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
tby8_yoast_primary_term: Data: 0.06MB + Index: 0.07MB + Engine MyISAM
tby8_yoast_seo_links: Data: 0.27MB + Index: 0.11MB + Engine InnoDB
tby8_yoast_seo_meta: Data: 0.23MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 7614
blocks: 8
custom_css: 1
elementor_font: 4
elementor_library: 26
featured_item: 29
jet-smart-filters: 6
nav_menu_item: 209
oembed_cache: 43
page: 44
post: 75
product: 1517
product_variation: 263
pys_event: 1
revision: 4336
shop_coupon: 3
shop_order: 825
shop_order_refund: 23
tmls: 91
tmls_sc: 1
wp_block: 1
wpcf7_contact_form: 6
wpcf7s: 3180
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (38) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Appointment Booking Calendar: by CodePeople.net – 8.2.27
Autoptimize: by Frank Goossens (futtta) – 2.8.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6
Elementor Pro: by Elementor.com – 3.1.1
Elementor: by Elementor.com – 3.1.4
Facebook for WooCommerce: by Facebook – 2.3.2
Instagram Feed Pro Developer: by Smash Balloon – 5.7
JetCompareWishlist For Elementor: by Crocoblock – 1.2.1
JetSearch For Elementor: by Crocoblock – 2.1.9
JetSmartFilters: by Crocoblock – 2.0.4
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
Members: by MemberPress – 3.1.4
Ocean Elementor Widgets: by OceanWP – 1.2.6
Ocean Extra: by OceanWP – 1.7.3
Sendle Shipping Plugin: by Joovii – 4.4
Peter's Login Redirect: by Peter Keung – 2.9.9
Weblizar Pin It Button On Image Hover And Post: by Weblizar – 2.10.0
PixelYourSite: by PixelYourSite – 8.0.9
Product Catalog Feed by PixelYourSite: by PixelYourSite – 1.0.5
Restrict Content: by iThemes – 2.2.4
Testimonials WordPress plugin: by husamrayan – 1.7
TrackingMore - WooCommerce Tracking: by TrackingMore – 1.0.7
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.8
Product Feed PRO for WooCommerce: by AdTribes.io – 9.8.2
Woo Sendle API: by JRS – 1.0.4
WooCommerce Sendle Shipping Method: by softwarehtec.com – 1.9
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.8.6
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Stripe Gateway: by WooCommerce – 4.9.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WP WooCommerce Mailchimp: by Saint Systems – 2.3.13
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.2
WooCommerce: by Automattic – 5.1.0 (update to version 5.2.0 is available)
Yoast SEO: by Team Yoast – 15.9.2
WP All Import Pro: by Soflyy – 4.6.3
Smush Pro: by WPMU DEV – 3.6.3
WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.5

### Inactive Plugins (22) ###

Advanced Database Cleaner PRO: by Younes JFR. – 3.1.0
Better Search Replace: by Delicious Brains – 1.3.4
Contact Form 7: by Takayuki Miyoshi – 5.4
Contact Form 7 Datepicker: by Aurel Canciu – 2.6.0
Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.35
Contact Form Submissions: by Jason Green – 1.6.4
Dynamic Pricing and Discounts for WooCommerce Basic Version: by xadapter – 3.3.9
Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
Honeypot for Contact Form 7: by Nocean – 2.0.4
Loginizer: by Softaculous – 1.6.6
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
PB SEO Friendly Images: by Pascal Bajorat – 4.0.4
Preloader: by Alobaidi – 1.0.9
Product Filter for WooCommerce: by XforWooCommerce – 7.3.2
SEO Image Toolbox: by Andrew M. Gunn – 3.3.1
Simple 301 Redirects: by Scott Nellé – 1.07
SVG Support: by Benbodhi – 2.3.18
Term Management Tools: by theMikeD
scribu – 2.0.1

WooCommerce TM Extra Product Options: by themeComplete – 5.0.11
Wordfence Security: by Wordfence – 7.4.14
WP All Export Pro: by Soflyy – 1.5.11
WPForms Lite: by WPForms – 1.6.5

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2206 - /shop/
Cart: #2207 - /cart/
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #2209 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: OceanWP
Version: 2.0.5
Author URL: https://oceanwp.org/about-me/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Canceled: 1
Oldest: 2021-04-07 14:32:39 +1000
Newest: 2021-04-07 14:32:39 +1000

Complete: 6,505
Oldest: 2021-03-15 21:23:12 +1100
Newest: 2021-04-14 12:33:55 +1000

Failed: 35
Oldest: 2020-08-05 21:08:57 +1000
Newest: 2021-03-21 23:29:46 +1100

Pending: 1
Oldest: 2021-04-14 12:42:19 +1000
Newest: 2021-04-14 12:42:19 +1000

### Status report information ###

Generated at: 2021-04-14 12:34:00 +10:00

Hi,

I have switched theme to Storefront and disabled all plugins bar WordPress and still have the same issue. It isn’t a conflict with theme or plugin – and has only started since the WP Database update was completed.

Thanks Frank – have done so and it’s the JS Optimisation that is breaking it. Have added try-catch wrapping and it doesn’t fix. Have it just set to Aggregating JS Files.