sapience

So what is the price for the ‘pro’ version anyway? Can’t seem to locate that information anywhere…

I seem to be making some progress, but won’t know until Google finishing processing. I also have an appt. with google next week and will find out more then as to what is actually needed to fix the feed issues.

I added the tax info via Google Merchant account which seemed to eliminate the ‘tax’ errors… pain in the ass as tax tables are already listed in Woocommerce…your plugin doesn’t detect them correctly OR the ‘correct’ settings needed to be entered are a mystery and a secret that only the developers have the answers to.

I also added some fields for shipping in your feed but also in Google merchant, so I’m not sure which way is working but the shipping error disappeared… once again…this is ESSENTIAL info for those of us that sell ‘physical’ products.

If there is (are) a tutorial(s) that address these issues, I haven’t been able to locate it/them.

Once again, these are two very essential fields for a vast majority of ecommerce businesses. Many of us actually sell and ship ‘physical’ products. Please put instructions together that address these essential concerns & the correct field data entry information. Your plugin is apparently not locating the mapping within woocommerce and/or the correct settings are not offered in any instructions. Those fields should be added already, and only need to be ‘eliminated’ if you are a merchant (like you) that only sells virtual/downloadable products. Easier to eliminate a not needed field than to struggle for hours on how to figure out the settings for the fields needed by most that use your plugin…. thinking about your customers more and addressing their needs would be very productive not to mention, helpful. Make it user friendly…please!

Thank You

Okay, so I decided to give this another try this morning… and I am having some issues regarding shipping and tax entries.

I suppose since ‘you’ sell a digital product you haven’t realized that most of us need to enter this information correctly for Google to accept it?

Anyway, tax and shipping are entered for all of my products BUT I can’t seem to find information on how to add these values in your plugin. I’ve tried a few things…none work…

Considering that it’s a relatively new site, there aren’t a heck of a lot of other plugins installed. Additionally, all the latest versions of woocommerce, wp, & php (7.0) installed.

I deactivated it, uninstalled, and now reinstalled it with your latest version. Simply tried to start by category mapping…it’s been spinning for 5 minutes now..

Your plugin has some serious issues…so disappointed as I wanted this to work but combined with my terrible experience with your support team, and now a new issues to add to all the other previous error issues..this plugin simply isn’t ready for distribution yet.. this is ridiculous…

Now it is once again stating that feed exceeds the limit after only EDITING it, adding the missing ‘tax’ field. Uploaded to google and every product was rejected.

worthless….sorry…

I have several sites… can’t even test it on one of my other sites because I can’t choose a specific category to test the feed. Too many products on that site to even test your plugin. Not going to pay for something when I can’t even see if it works…So it doesn’t work on a brand new site, and doesn’t work on older sites…just doesn’t work..

One of the major issues I have is that I can’t select specific categories. Your plugin insists on generating a feed for the entire site. Many issues…

WP ver. 4.9.6
woocommerce: 3.4.3
PHP 7.0

It’s a new site. Everything is completely up to date.

Yeah, well I would but can’t find the option on how to remove it. BTW… your plugin isn’t working properly for me either…

apparently I made a mistake. Now I can’t even find the plugin in wp plugins… they must have removed them for violations or something.. I edited my post with a disclaimer at the top…so very sorry… I suppose my anger got the best of me this morning… so damned frustrated right now..

So for everyone out there wondering how good the support is with this plugin, I can now report that it sucks.

I have NOT been able to get this plugin to work at all. Feed will not load, can’t view or download, returns a page doesn’t exist error.

THEN I deleted, deactivated, reactivated, created ANOTHER feed that had TWO!!!! yes, 2 products in the feed!! It would NOT save the data settings, kept reverting to default. THEN would ONLY SAVE AS A DRAFT!!!! Additonally it began saying that I exceeded the limit!! Yeah right…2 freaking products exceeds the limit!?!?!?!?!

Soooo…. I create a login and psswd for support here and GUESS WHAT??!!!! AFTER nearly 24 hours I get an email….”I am Sadi from RexTheme. It seems you have already exceed the feed limit. So you have to upgrade to premium version to generate product feed. If you are interested to upgrade then please let us know, we are looking forward to gift you a coupon.”

SERIOUSLY???? You want me to pay for the PREMIUM version when the FREE version doesn’t work for only TWO products and your support is worthless???

WTF???? My suggestion is to stay away from this f***ing plugin people!!!!!!!!!!!!!

Sent you the email with credentials

I trashed the old feed, tried a new one… now it is saying it exceeds the allowable amount, YET it is a category with 2 products! It won’t save past ‘draft’. The data entries are not saved any longer… it simply isn’t working at all now.

Do you require certain version of php & sql?

The site I’m having trouble with hasn’t been updated in quite awhile. Had a bunch of issues (not website) that kept me from paying attention to updates the past year. Now, until I can set up a virtual environment I’m hesitant to update anything on that site. It’s a money maker and works right now. I don’t have time to mess with it if it get’s broke right now.

You state that the WP version minimum is 3.0.1. The site I’m having issues with has WP v.4.4 & PHP 5.4

Not sure I understand what you want me to check on the server. As I already mentioned, it worked on my other website (although I haven’t uploaded the feed to google yet). Both sites are hosted by the same server on the same VPS.

I tried it with a category of products, not the entire website as there would be well over the 1000 when variations are included. I tried with small amounts. It says it’s created it, and I have tried updating it as well…. when I click on view…. page not found… can’t download…page not found.

Your plugin video tutorial shows a drop down for gtin where you can select ‘false’. My products do no have gtin so I need to select this. The problem is…there is no where to select ‘false’ as shown in your video. So HOW do I change those settings in the feed to false that don’t apply to my products?

Can you elaborate a bit on as to where I am supposed to look for such a thing? I didn’t change themes, nor add new plugins.