sanuja

Did you try contacting your hosting provider? I had a script compatibility issue when I upgraded to PHP 7.2. My site went offline after the upgrade and I had to go back to PHP 5.6. I contacted tech support for hosting provider and they had to manually update some scripts in the background on their side.

According to them (hosting service), upgrading to anything above PHP 7.1 is a pain and they had to manually edit few scripts to make older WordPress installations work for their customers.

In addition to what is said above on changing WP settings, you can also request Google (most used search) to not to index.

If you are testing a specific Page/Post and you just don’t want that particular URL to be indexed, you can do do that. You can go to Google Webmaster Console add the site and change the setting to stop Google bots from visiting the site.

I found it took less than 24 hours for Google to remove URLs when I requested under Google Webmaster Console to remove them. This is helpful if some or all of the site pages are already indexed and showing up on Google. You can test if pages are already indexed by going to Google search and type, site:YOUR_SITE_URL.COM. It will list all the pages already indexed by Google.

Same applies to Bing.

This is not really an answer but just a suggestion to resolve your technical issue.

Are you hosting the site yourself or are you with a hosting provider? If you have you tried contacting your hosting provider?

I had a similar issue when I upgraded to to PHP version 7 (7.3.20 to be exact). I think I had the exact same error. After spending so much time, I contacted my hosting provider. They said it was a “complicated scripts incompatibility issue” and fix it for me. I don’t know what they did but they took about 45 mins on live chat to get it fixed. This is apparently a common issue for anyone going above PHP version 7.1 and up.

I did posted an answer on how I resolved the issue while making this tread resolved. But it may have been deleted by admins.

The reason why the slider did not show up is that if you have any CSS or functions.php code that modifies the behavior of the featured image (either added by you or by a mobile theme like WP Touch), it may interfere with the built-in slider.

I hid all featured images hence causing the slider to not appear at all on desktop. The desktop full width version of this theme uses the featured image.

In my particular case it was CSS custom code I had. I modified it by adding a secondary CSS right after the display:none;. So, .post-thumbnail will be displayed only on the first page (using the page-id of the front page).

For example:

/* Remove Featured Image except homepage to allow slider*/
.post-thumbnail {display: none;}
#page-id-FRONT_PAGE .post-thumbnail { 
display: block;}

If you have not added a custom CSS or a functions.php code in your child theme to modify the behavior of the featured image, then check if you have any mobile specific themes or plugins that modifies the thumbnail/featured image.

You can try using caching and minify (HTML, CSS, JS) plugins such as WP Super Cache, W3 Total cache etc plugins. These can greatly improve loading time even with the use of CDNs.

As per GTmetrix, you are most likely correct; it is the hosting plan. You can see the details here: https://gtmetrix.com/reports/demo.contact360.ca/Sopv711G

You have enabled lazy loading of images on your website. Have you tried disabling lazy loading? Lazy loading make your site load faster but may potentially cause problems.

Do you get the maximum upload file size error? It is a very common error and may override your limit via php.ini file or via our hosting provider.

Thank you.

When you say the slider is not working properly on mobile device what do you mean? I tried your website on my phone and I also tried with different browser sixes and it seems to work fine.

As mentioned above, you can try deleting the plugin folder from wp-content/plugins/ via FTP or file manager. There are also some suggestions here (from WordPress):
https://www.wordfence.com/help/advanced/remove-or-reset/

After you deleted all your plugins and extra theme, did you clear your browser cache? Sometimes WordPress admin side acts out with local cached content.

Try this:

.wp-block-button.is-style-outline {
    height: 0px;
}

Thank you.

Thank you so much for pointing me in the right direction. Importing the bootstrap CSS using the following in my child theme works.
@import url("../graphene/bootstrap/css/bootstrap.min.css");
I am going to extract what I need from there and delete the rest later.

As always, you are very helpful and thanks again.

Thank you so much for the response.

I will look-in to those options. I have 200+ pages/posts with here and there Graphene shortcodes. I rather not edit all of them one at a time.

Thanks again for the great theme. ??

I can’t see the page you posted here (the link goes onto a landing page). But have you tried the common CSS codes such as:

.post-thumbnail {display: none;}

or you may have to do it as:

.post-thumbnail {display: none !important;}

You can add that as a custom CSS code and see what happens.