sangeethasrinivasan

Hey there,

Just wanted to followup,

Since we have not received any response, this conversation has been closed.
If you require further assistance, please feel free to get in touch and create a support ticket by clicking here: https://www.flycart.org/support our support engineer will be available to assist you with your inquiries.

Thanks,
Team Flycart

Hello,

Thank you for reaching out. This is Sangeetha from the Customer Support Team.

We sincerely apologize for any inconvenience you may have experienced. We understand the importance of having a seamless integration with your active theme.

To ensure that we provide you with the best possible assistance, we kindly request you to create a support ticket by clicking on the following link: https://www.flycart.org/support. Please also provide us with the URL of your active theme and the version of Discount Rules you are using. Our support engineer will be more than happy to assist you with any inquiries you may have.

Thanks,
Team Flycart

Hello there!

Thank you so much for responding to us. We truly appreciate it.

In WPLoyalty, we do not have a wait system for earning or redeeming rewards. As soon as the conditions are met, customers will earn their rewards and can redeem them right away.

To provide you with the best assistance, we kindly ask that you submit a support ticket using this link: https://wployalty.net/support/. Please include all the necessary details and screenshots. This will allow our dedicated support team to help you promptly.

We are eager to help you resolve this matter and ensure your satisfaction. Please don’t hesitate to reach out to us for any further assistance.

Thanks
Team WPLoyalty

Hello there,

Thank you for getting in touch with us. My name is Sangeetha and I am a member of our Customer Support Team.

We truly appreciate you taking the time to provide us with a detailed screenshot. It seems like your configurations are correct. Just to confirm, is the free product currently in stock?

In order to provide you with the best assistance, we kindly request that you submit a support ticket using this link: https://wployalty.net/support/ along with the aforementioned details and screenshots. This will allow one of our dedicated support members to assist you promptly.

We are eager to help you resolve this matter and ensure your satisfaction.

Thanks
Team WPLoyalty

Hi,

Thank you for reaching out back to us. This is Sangeetha from Customer Support Team.

Yes. WPLoyalty offers an option to import the customers and their points balance.

I guess the another reward plugin allows an option to export existing Customers and Points. In that case, you can export it via that another reward plugin and import it via WPLoyalty plugin.

You can follow the below steps:

• Export existing Customers and Points from that plugin
• Open the exported file in Google Sheet and prepare it like this example: https://docs.google.com/spreadsheets/d/1LY3Xa60ZwP4bqeuovE49ut2kEc5eWAAWDr4ESGmmPaA/edit?usp=sharing
• ie.., change the column tile as “email” and “points”
• Save as CSV file
• Now, purchase WPLoyalty and install it.

To know more about installation, checkout this video: https://youtu.be/fiPbyMzPyYM

• Then, go to WordPress Dashboard -> WPLoyalty -> Customers tab
• Using the option “Import”, you can import the CSV file.
• Something from: https://nimb.ws/a0MzyK
• To know more about how to import customers: (you can refer to FAQ section) https://docs.wployalty.net/customers-levels-and-vip/importing-customers-and-points

Hope this answers your question.

For further questions, please submit a support ticket using this link: https://wployalty.net/support/ and include screenshots of your specific needs.

We are eager to assist you in resolving this matter.

Thanks
Team WPLoyalty

• This reply was modified 8 months, 4 weeks ago by sangeethasrinivasan.

Hey there,

Just wanted to followup,

Since we have not received any response, this conversation has been closed.
If you require further assistance, please feel free to get in touch and create a support ticket by clicking here: https://www.flycart.org/support our support engineer will be available to assist you with your inquiries.

Thanks,
Team Flycart

Hey

Happy that you have figured it. ??

We wanted to let you know that the current version of Discount Rules (2.6.4) unfortunately does not have integration with the new Woocommerce cart and checkout blocks. However, we are hard at work on V3 which will have an improved workflow and user interface. Once V3 is released, we will be sure to offer integration with the Woocommerce cart and checkout blocks.

In the meantime, I would like to kindly request you to create a support ticket by clicking on the following link: https://www.flycart.org/support and providing us with your email ID. This will allow us to notify you as soon as this feature becomes available in our upcoming versions.

Thank you for your understanding and patience as we work to make our product even better for you!

Thanks,
Team Flycart

Hi,

Thank you for reaching out back to us. This is Sangeetha from Customer Support Team.

To customise and change the message, Go to WPLoyalty -> Campaigns -> choose the created Point for Purchase campaign -> Advanced Settings -> customise the message and save it.

Here is the screenshots which might be of helpful: https://nimb.ws/I6WDRKV, https://nimb.ws/PbTw8pu

Also, if you are looking to change position of the same message, Go to Settings -> Display messages -> Products -> https://nimb.ws/ZnBKEoX (from here you can change position of message and have a check).

I hope that helps.

For further quicker resolution, please submit a support ticket using this link:?https://wployalty.net/support/?and include screenshots of your specific needs.

We are eager to assist you in resolving this matter.

Thanks
Team WPLoyalty

Hi,

<span style=”background-color: rgb(251, 251, 251); font-family: Inter, sans-serif; white-space: pretty;”>Thank you for reaching out. This is Sangeetha from the Customer Support Team.</span>

I understand that you are looking for a way to send emails to the administrator regarding discount codes information, usage count, and dates of customer utilization. Currently, this feature is not available, but we truly appreciate your feedback.

I am happy to inform you that we are actively working on rolling out a new and improved user interface (V3). Once V3 is released and stabilized, we will definitely take your feedback into consideration.

In the meantime, I would like to kindly request you to create a support ticket by clicking on the following link: https://www.flycart.org/support and providing us with your email ID. This will allow us to notify you as soon as this feature becomes available in our upcoming versions.

Thank you for your understanding and patience. We are always here to assist you in any way we can.

Thanks,
Team Flycart

Happy that you have figured it. ??

If you require further assistance, please feel free to get in touch and create a support ticket by clicking here: https://www.flycart.org/support&nbsp;our support engineer will be available to assist you with your inquiries.

Thanks,
Team Flycart

Hello,

Thank you for reaching out. This is Sangeetha from the Customer Support Team.

After thorough investigation with our development team, it appears that the issue may be caused by additional tags, such as span, within a tag.

In order to provide you with the best assistance, could you kindly create a support ticket by clicking on the following link: https://www.flycart.org/support ? Please provide us with the details mentioned above and your site URL. Our support engineer will be readily available to assist you with any inquiries you may have.

Thanks,
Team Flycart

Hi,

Thank you for confirming.

I noticed that you have created a ticket on our support page at https://www.flycart.org/support, but it seems like you may have forgotten to include your email ID. Therefore, you will not be receiving responses from us.

Would you mind adding it to the ticket or creating a new one with your email ID and the issue you are facing?

We are eager to help you with this and look forward to assisting you.

Thanks,
Team Flycart

Hello there,

Thank you for reaching out to us. My name is Sangeetha and I am a part of our Customer Support Team.

We are truly sorry for any inconvenience you may have experienced and we completely understand your disappointment. Our goal is to always provide the best customer experience and ensure that our products meet your expectations.

To activate the PRO pack, all you need to do is log in to our website: https://my.flycart.org/my-account/, download the PRO pack, and install it. If you need any assistance with installation or validating your license key, you can refer to this helpful video: https://youtu.be/9eXl8P6cfUI.

I want to assure you that there is no delay between payment and activation. You can easily activate the PRO features by installing and activating the PRO pack as soon as you purchase it.

To make things even easier for you, we would be happy to schedule a quick Zoom call at a time that is convenient for you. Simply open a ticket here: https://www.flycart.org/support and let us know a couple of available time slots. Our team will be more than happy to assist you further.

Please let us know if this option works for you.

I am eagerly anticipating the opportunity to assist you with this matter.

Thanks
Team Flycart

Hello,

Thank you for reaching out. This is Sangeetha from the Customer Support Team.

Also, thanks for the detailed screenshots.

Can you give a try by choosing “Refresh order review in checkout -> Yes” from settings tab ?

Here is an example screenshot: https://nimb.ws/4ljUP5c (go to WordPress back end -> Woocommerce -> Discount Rules -> Settings)

Hope this helps in resolving the issue.

If issue still occurs, can you create a support ticket by clicking here: https://www.flycart.org/support and provide us with above given details. Our support engineer will be available to assist you with your inquiries more promptly.

Thanks,
Team Flycart

Hey there,

Just wanted to followup,

Since we have not received any response, this conversation has been closed.
If you require further assistance, please feel free to get in touch and create a support ticket by clicking here: https://www.flycart.org/support&nbsp;our support engineer will be available to assist you with your inquiries.

Thanks,
Team Flycart