sandman1977

Hello? Any suggestions, please?
Looking forward to your reply.
Thanks,

Regards

Info and order status on admin : https://prnt.sc/11i0jg1
Preview: Track shipment – https://prnt.sc/11i0nim

Everything works fine except that email is not sent to customer.

If you are sure that these settings should work and AST should send tracking info email,
is it OK for you to have Admin access and check why this problem occurs?

It is checked.
https://prnt.sc/11i0f4y
Are these the correct settings?

This option is checked as well.
https://prnt.sc/11ffl9q

Hi,
These arethe settings I have made. https://prnt.sc/11ffg8a
Correct?

Hi, the problem is not with the other plugin.It has no option to trach shipping, it is just a graphic progress bar on the customer account page. To be sure about any conflict I disabled it and flushed all caches. Nothing changed.
The tracking is supposed to be managed with Advanced Shipment Tracking for WooCommerce.
This is your plugin, right?

Hi,
Track ship is not an option for me. Client wanted exactly this type of visual of the whole order process, not shipment tracking only.

Anyway. Problem stays the same. Advanced Shipment Tracking does not send a tracking info email to customer…

Tried everything – still after order marked Shipped, customer does NOT receive an email with tracking information.
Settings are as follow – ref. to:
– https://prnt.sc/11dom7e
– https://prnt.sc/11donxi
There is no info in the email template either:
– https://prnt.sc/11dourx

The only feature working is the Track button in the Order View in customer Account Dashboard :
– https://prnt.sc/11dp0uu
– https://prnt.sc/11dp7iw

Any Ideas how to solve that?
Getting desperate. I need your help.
Please, advise.