samoreen

Hi,

Back to this issue. We have investigated all the possible causes of this problem. To no avail. Every night, the Updraftplus folder is deleted. Our hosting service has scanned the site for possible viruses. They also assure us that other users are using UpdraftPlus without any problem. They have monitored the FTP accesses to our site. Nothing suspect. Also, even if it may happen that WP extensions are not compatible with others, I have never seen an extension deleting another one, targeting it specifically. I have spent a lot of time scanning the code of the other extensions we are using to see if one of them could reference UpdraftPlus. Nothing suspect.

We are working almost full time since a whole week on this issue and we have no real solution. Maybe the problem is due to the way we use UpdraftPlus (daily remote backup to a Google Drive – our site is based on Astra Pro + Elementor Pro) ? We can’t continue working this way (having to re-install UpdraftPlus everyday. The only way to keep things working is to set the whole updraftplus folder to read-only and to install possible updates manually.

So, our decision is to switch to the backup service provided by our hosting service and to abandon UpdraftPlus. It’s a pity because until now, it has always worked nicely.

Any idea about this very strange problem will be welcome.

Patrick

Hi,

Sorry to bother you again but we are unable to fix this issue. We have checked again with our hosting service and they have assured us that nothing on their side could cause the updraftplus folder to disappear. The process is always the same :

– We have scheduled a daily backup to a Google Drive.
– The backup occurs without any problem and it is valid (all files are there)
– After the backup succeeded, the updraftplus folder disappears (after a while, we don’t know exactly when but it’s always after the backup – could be a coincidence, though).
– We then have to reinstall. The settings are still there. There’s no problem when reinstalling, no “folder already exists” message. The folder is really gone. The contents/updraft folder remains untouched.

We have checked the FTP access and changed the password. No problem detected.

We have no idea about what code could decide to wipe the updraftplus folder and for which reason.

I’m not saying that updraftplus is the culprit but any clue about this strange issue would be appreciated.

Thanks.

Patrick

The actual message in english is :

“The plugin updraftplus/updraftplus.php has been deactivated due to an error: Plugin file does not exist.”

Hi again,

I have 2 questions :

1. When reinstalling, we can see that our settings are preserved. we couldn’t find where they are stored.

2. After UpdraftPlus has disappeared, we get the following message :

L’extension updraftplus/updraftplus.php a été désactivée en raison d’une erreur : le fichier de l’extension n’existe pas

The updrafplus/updaraftplus.php plugin has been uninstalled because of an error : the extension file does not exist.

No idea from where this comes from.

Thanks.

Thanks David for the quick answer.

We’ll check again with our hosting service.

Patrick

Hi,

For the moment, the only way to temporarily fix the problem is to downgrade to version 3.5.6 of the Elementor core module.

The “real” fix is to no longer use the Elementor\Color_Scheme class in News Ticker. Elementor\Color_Scheme is a hard deprecated class (soft deprecated since version 2.8 of Elementor).

They probably have fixed the issue in the meantime without changing the version number.

This would be very bad practice and a source of confusion.

Thanks Jos for letting us know.

Hi Pedro,

I guess you received my answer. Yes, the problem was fixed with the beta version.

Thanks again.

Patrick

Thanks for the quick answer, Ananda.

I knew I was missing something.

Patrick

Hi Pedro,

The original files have been uploaded to the same folder that was mentioned above.

>Just to double confirm: the caption and the title are stored as metadata inside the image file itself

Of course. Since I’m replacing an image file with another file, if the metadata must be changed, this can only occur in the file itself (or in a companion file – like a XMP file – but WP doesn’t care about these).

> tell me which tool have you used to alter the metadata inside the image file?

The metadata have been generated and modified in Lightroom but this doesn’t matter. Any metadata editor will do.

The caption is stored in the EXIF “Description” field, the XMP “Description” field and in the IPTC “Caption” field.

The title is stored in the IPTC “ObjectName” field and the XMP “Title” field.

> tell me if you upload the second file (with Title 2/Caption 2 in metadata) directly into WordPress, does it import the correct metadata upon upload?

Good question. Yes, if the House2 file is uploaded directly (not replacing anything, the caption is correct (Caption 2). Not a surprise. Both files are strictly identical. Only the Title and Caption have been modified outside of WP. So, as reported initially, the problem is that the replacement process disregards the caption and only handles the title.

Thanks.

Patrick

Hi Pedro,

I repeated the test described above and I obtained the same result.

1. Original image was uploaded to the media library. Title was “House 1” and caption was “Caption 1”. The media library reflected this.

2. I changed the metadata in the file and replace the title with “House 2” and the caption with “Caption 2”.

3. I replaced the original file (options can be seen in the screen capture)

4. In the media library, the title of the new image was “House 2” as expected but the caption was still “Caption 1” which is not correct.

You can see the screen captures here :

https://www.dropbox.com/sh/t0r9ddaok03z44b/AAAGU_-X9DbzptVXI_Y3XVBSa?dl=0

I’m sure you’ll obtain the same results if you do the same test.

Patrick

Hi,

Problem spotted. In my case, the problem is caused by a category name containing an accented character (the category name is “Expos à voir”). For all users who subscribed to this category, the generated line in the CSV file is empty. This can be reproduced at will.

Patrick

• This reply was modified 3 years, 6 months ago by samoreen.

Hi again,

OK. Forget it. The problem only occurs when the avatars don’t have exactly the same width. Even a small difference of 1 pixel can create the gaps in the grid.

Patrick

Thanks very much,

This fixes the problem.

Patrick