salixsys

@photocrati – I have tried everything short of installing a new instance of WordPress and installing the NextGEN Gallery plugin on it. While I think that may actually work, I would rather resolve the issue on my current site.

I do have full access to the host server, so if there ae ways of troubleshooting this from the back-end, please let me know.

Thanks.

Hi Cais,

Thanks for the response. I tried the Reset Tool, but it doesn’t seem to have done anything. So I tried deactivating the NextGEN Gallery plugin and ran the Reset Tool again (this time it seemed to not even run – but I’m not certain). Then I reactivated the NextGEN Gallery plugin, and the problem still remains.

TBH, I didn’t expect the Reset Tool to do anything because I haven’t even used the NextGEN Gallery plugin yet. This issue has been there since I initially installed the plugin.

I took a few screenshots – not sure if they will help.
https://www.screencast.com/t/9jbgVY3c
https://www.screencast.com/t/iETHXhWI6X6

https://www.screencast.com/t/bTk8pjZkkuTZ

Thanks for your help.

I’m having what I think is the same issue. I have disabled all other plugins and switched to the default Twenty Sixteen theme. I tried Deactivating and then reactivating the NextGEN Gallery Plugin, but the issue remains.

When I go to the Overview page, I see the Welcome message and the tabs (Welcome, More Videos, etc.), but they are all blank. The Gallery Settings and Other Options pages are completely blank as well. On the Add Gallery / Images page, Import from WordPress Media Library does nothing when I click it, and above that link it says “Your browser doesn’t have Silverlight, HTML5, or HTML4 support.” – but I’m using Chrome and I know it supports HTML4 & HTML5.

Any help would be appreciated.

Thanks.