sajiederic

Hello,

Thank you for bringing this issue to our attention. I understand that you’re facing problems with the plugin, specifically when using cash on delivery, as it doesn’t allow for the amount to be withdrawn without VAT to the invoice, and the VAT is not displayed separately.

Regarding the name that appears on the invoice, I understand the importance of complying with legal requirements for accurate invoicing.

To improve the plugin and address these concerns, I suggest reaching out to the plugin’s support team or developers. They would have a better understanding of the technicalities involved and might be able to provide a solution or guide you on customizing the plugin to meet your specific needs.

Providing them with the screenshot you shared can be helpful in illustrating the issues you’re facing.

I hope you find a satisfactory resolution to these matters. If you need further assistance, don’t hesitate to seek support from the plugin’s developers.

Hi Tarek Aziz,

Thank you for your prompt response and clarification. I understand that this support forum is specifically for the free version users of the plugin.

I appreciate your effort in addressing my concern. I’ll follow the steps you provided to edit the VAT ID from the “Users” menu. The screenshots are very helpful, and I’ll make sure to do the necessary changes accordingly.

Also, I’m glad to hear that you’ll consider adding the feature to edit the VAT ID on the “My Account” page in a future update of the plugin. That would be really beneficial for users like me who are using the pro version.

Once again, thank you for your assistance and for being receptive to user feedback. Your support is much appreciated!

Best regards, Jonas

Hi there,

I understand your concern. In your case, WooCommerce is correctly handling the VAT for Italy by applying the 22% rate, but for the US, where the VAT should be 0%, it’s not displaying any VAT value. However, since you sell perfumes worldwide, there are instances where you need the VAT to be calculated at 0% and reflected in the order mail, invoices, order details, and imported into your ERP system.

To achieve this, you can explore customizing your WooCommerce settings or using a plugin that allows you to display the 0% VAT value in the order details and other documents. There might be plugins available that offer more flexibility in handling different VAT scenarios based on the destination country.

Before implementing any changes, I recommend reaching out to the WooCommerce support community or consulting with a developer who is familiar with WooCommerce. They can guide you through the best approach and offer solutions tailored to your specific needs.

Best of luck, and I hope you find a suitable solution to meet your requirements!