Saiful Islam

Hi?@leoc26,

Thank you for taking the time to share your wonderful feedback with us! I truly appreciate your kind words about our product. Your support means a lot to us, and I hope you continue to inspire us in the future. 

Best regards,

Hi @shalini143,

Could you please share your ticket number? That will help us assist you better.

We look forward to hearing from you.

Hi @kerryroddy,

Thank you for reaching out! The error message you’re encountering typically occurs when there is an issue with the theme or plugin compatibility.

Since you’re using the latest production version of HappyAddons Free, I recommend the following steps:

1. Ensure that your theme is fully compatible with Elementor and HappyAddons. An outdated or incompatible theme can sometimes cause this issue.
2. Deactivate all plugins except Elementor and HappyAddons to rule out conflicts. If the issue resolves, reactivate your plugins one by one to identify the conflict.
3. Try reinstalling the HappyAddons plugin. Sometimes, a fresh installation can help resolve issues.

If the issue persists, please contact us through?the website, and I’d be happy to assist further.

Hi @brkard4141,

By default, WordPress does not delete images from the media library when removing a featured image. However, WPUF’s form functionality currently removes the associated media file when an image is replaced or removed. Unfortunately, the plugin does not have a built-in setting to prevent this behavior at the moment. To address this, you can customize the plugin’s behavior using custom development.

Hope you understand.

Hi @brkard4141,

Thank you for raising your concern.

Please note that when you upload an image via the WP User Frontend form, the image is stored in the WordPress Media Library. By default, WordPress doesn’t create duplicates of the same file. Instead, it uses a single instance of the file in the Media Library and references it in multiple posts.

When you delete an image from the Media Library, it is permanently removed from the system. This behavior is not specific to the WP User Frontend plugin—it’s how WordPress manages media files.

This behavior is not a bug but the intended functionality of WordPress media management. The WP User Frontend plugin uses the WordPress Media Library system, so it inherits this behavior.

Hope this information will help.

Hi @shalini143,

Our?respective?teams?have?been?aware?of?your?concern. I?am?hoping?they?will?help?you?appropriately. Please?be?patient?and?stay?with us.

Hi @mstudioil,

Thank you for reaching out to us and bringing this issue to our attention.

Based on the error details you’ve provided, the problem appears to be related to the “Happy Mouse Cursor” extension in the Happy Addons plugin. The error specifically points to line 112 in the custom-mouse-cursor.php file, which may contain incompatible code or missing dependencies.

Please follow the steps to resolve:

1. Confirm that your WordPress installation and Elementor versions are updated to the latest stable versions. The plugin might rely on features available only in recent updates.
2. Temporarily switch to a default WordPress theme (e.g., Twenty Twenty-Four) and disable other plugins to see if there’s a conflict.
3. If the issue persists, check the server’s error logs for additional details or share them with us to identify the root cause.

Please try the suggestions above and let us know if the issue persists. For further assistance, please contact us through?the website. Please note that we cannot investigate your issues in this forum.

Your cooperation is greatly appreciated.

Hi @shalini143,

We appreciate you providing the admin credentials and site URL. For security and privacy purposes, we’ll verify your site setup and investigate the issue as soon as possible. Please allow us some time to analyze the situation, and we’ll get back to you with a resolution or update.

Thank you for your patience and cooperation.

Hi @tcoder,

Thank you for providing the details of the issue.

We cannot provide proper guidance without conducting prior investigations. For proper guidance, please contact us through the website. Please note that we cannot investigate your issues in this forum.

Hi @rohaan9,

Thank you for bringing this to our attention.

For further assistance, please contact us through the website. Please note that we cannot investigate your issues in this forum.

Hi @ambi22,

Thank you for taking the time to share your wonderful feedback with us! I truly appreciate your kind words about our product. Your support means a lot to us, and I hope you continue to inspire us in the future. 

Best regards,

Hi @locker17,

Thank you for reaching out to us.

The WP User Frontend plugin can map custom fields to existing fields in BuddyPress profiles. However, as the BuddyPress XProfile Custom Field Types plugin stores the birthday field in the Y-m-d format, this may require some customization to map and display it in the desired format. Formatting the Date (d-m-Y or d/m/Y)

Currently, the WP User Frontend plugin doesn’t have a built-in feature to convert and display date formats directly when mapping fields from external plugins like BuddyPress. To achieve the desired format (d-m-Y or d/m/Y), you would need to use a combination of Custom Code & BuddyPress XProfile Customizations.

Hope this information will help.

Hi @sebing83,

Thank you for reaching out and sharing the details of the issue, including the screenshot link.

Based on the information you’ve provided, I would recommend the following steps to troubleshoot and fix the issue:

1. The screenshot indicates that there might be a validation or configuration issue with the registration form. If possible, could you provide more details about the error message, such as the exact text displayed or any specific fields highlighted in red?
2. Ensure all required fields in the registration form are configured correctly in the WP User Frontend plugin settings. Double-check that no fields are unintentionally marked as required or missing default values.
3. Deactivate other plugins temporarily and test the registration form to identify if another plugin is causing a conflict. If the issue resolves, reactivate the plugins one by one to pinpoint the conflicting plugin.
4. Ensure you’re using the latest version of the WP User Frontend plugin, as updates often include bug fixes.
5. If the issue persists, check your hosting provider’s error logs for any server-related issues, such as PHP errors or resource limitations, that may be interfering with form submissions.

If the problem continues, please contact us through the website. Please note that we cannot investigate your issues in this forum.

Hope you understand.

Hi @shaliniwvs,

Thank you for reaching out to us and sharing the screenshot of the issue you’re experiencing on your website.

The error you’re describing, where a logged-in user is prompted to log in again upon submitting a form, typically occurs due to one or more of the following reasons:

1. Session Management or Cookie Issue: The plugin might not be detecting the user’s login session correctly.
2. Caching Conflict: If you’re using a caching plugin (e.g., WP Super Cache, W3 Total Cache), it might be serving cached pages for logged-out users, causing the login status to appear incorrect.
3. User Role Restrictions: The form may be configured to only allow submissions from specific user roles, and the currently logged-in user does not meet those criteria.
4. Disable Caching Temporarily
   • If you’re using a caching plugin, try clearing the cache and temporarily disabling it to check if the issue persists.
   • If your hosting provider offers server-side caching, clear it from the hosting panel or contact your hosting provider for assistance.
5. Check Form Settings
   • Navigate to WP User Frontend → Forms → Edit the Form.
   • Ensure the form is not restricted to specific user roles under the “Settings” tab.
6. Ensure that the logged-in user has the necessary permissions to submit the form. For example, check if the form requires the user to be in a specific role such as “Subscriber” or “Author.”
7. Sometimes, old cookies can interfere with session management. Ask the user to clear their browser cookies and try logging in again.
8. Temporarily deactivate other plugins that may conflict with the WP User Frontend plugin (e.g., security or login-related plugins) and check if the issue is resolved.
9. Switch to a default WordPress theme (like Twenty Twenty-Four) to rule out theme-related conflicts.
10. Check your browser’s developer console for any errors when submitting the form. This may give insights into any JavaScript or API-related issues.

Please try the steps above and let us know if the issue persists. If the problem continues, please contact us through the website. Please note that we cannot investigate your issues in this forum.

Hope you understand.

Hi @tahamohamad,

For further assistance, please contact us through?the website.?Please note that?we cannot investigate your issues in this forum.