sadiyakhanam

Hi @casper99 ,

Thank you for reaching out about the “Auto Expand All Sub Menus” function in version 4.2.0. I understand how important this feature is for your experience, and I apologize for any inconvenience caused by the lack of response to your support ticket.

It seems there was a technical glitch on our website that may have affected ticket submissions. Could you please resubmit your ticket? This will help us address your issue more effectively.

We’re here to help and are committed to getting this resolved for you as soon as possible. Thank you for your understanding, and I look forward to your response!

Warm regards,
Sadiya

Hello @danstramer,

I hope you’re doing well. We noticed that you reached out to us on our support forum, and I wanted to check in to see if you’re still experiencing the issue. If so, could you please share the website URL where the problem is occurring?

I appreciate your understanding, and I look forward to your response so we can assist you further.

Warm regards,
Sadiya

Hi @marc73 ,

I hope this message finds you well. I want to follow up regarding the error 500 you reported with the QSM plugin. I understand how concerning this situation can be, especially after all the effort you’ve put into creating your quizzes and surveys.

We appreciate your patience and want to assure you that we are here to help. To resolve the issue, I recommend using FTP access to remove the QSM plugin from the wp-content folder. Once it’s deleted, you should be able to log into your WordPress dashboard again. From there, you can easily install and activate the latest version of the QSM plugin from the WordPress repository.

If you have any further questions or need assistance during this process, please don’t hesitate to reach out. We’re committed to providing you with the support you need.

Thank you for your understanding, and I look forward to hearing from you soon!

Best regards,
Sadiya

Hi @remcorhee,

We’re so glad to hear that everything is working smoothly on your end! If you need any further assistance or have any questions, please don’t hesitate to let us know. We’re here to help you.

Warm regards,
Sadiya

Hello @alivepro ,

Thank you for sharing your requirements with us. I would appreciate it if you could provide a bit more detail, as this will help me better understand your needs and assist you accordingly.

Please know that we’re here to help, and I look forward to your response!

Warm regards,
Sadiya

Hello @arypneta ,

We’re so glad to hear that everything is working smoothly on your end! If you need any further assistance or have any questions, please don’t hesitate to let us know. We’re here to help you.

Warm regards,
Sadiya

Hi @quifritz ,

I hope you’re doing well. My apologies for the delayed response.

Thank you for sharing your vision regarding setting a limit on the number of pages. While I understand and appreciate your suggestion, unfortunately, we are unable to modify the page limit as per your request at this time.

However, I value your input, and I will discuss this feature with our development team to explore the possibility of including it in a future update.

In the meantime, I kindly recommend proceeding with the existing options available in the QSM section for setting page limits.

Please don’t hesitate to reach out if you need any further information or assistance.

Thank you for your understanding and cooperation.

Best regards,
Sadiya

Hello @attosoftonline,

I hope this message finds you well. I apologize for the delay in my response.

Regarding your query about changing the name of the result page, could you please share a screenshot pinpointing the exact section you’re referring to?

Typically, you can easily edit and customize the result page on the right-hand side, as shown in this section: https://paste.pics/S7MV7

To make these changes, you’ll need to access the quiz you’re currently working on. It’s a straightforward process.

The solution you mentioned seems quite similar to the screenshot I’ve attached. Could you clarify the specific challenges you’re encountering with the result page? This will help us guide you through the process in a simple and clear manner.Please ensure you’re using the latest version of the QSM plugin, which is 9.2.0.

Thank you for your cooperation and time.

Best regards,
Sadiya

Hi there,

I hope you’re doing well. I apologize for the delay in getting back to you.

I’m sorry to hear that certain sections of your quiz appear disorganized. To better assist you, could you please specify which sections are affected and share screenshot and the quiz link with us? This will help us investigate the issue, especially regarding the missing submit button.

Regarding the question numbers, I regret to inform you that the only way to restore your quiz to its original form is by manually rebuilding it. However, I will guide you through each step of the process to ensure everything is set up correctly. It would also be helpful if you could provide more details about which specific sections are disorganized.

Lastly, could you let me know when you first noticed the issue with the missing submit button? This will help us troubleshoot more effectively.

I look forward to hearing from you so that we can provide the necessary steps and information to resolve the issue and get your quiz back to its desired state.

Thank you for your time and cooperation.

Best regards,
Sadiya

Hi there,

I hope you’re doing well, and my apologies for the delay in getting back to you.

Regarding the issue you encountered after updating to version 9.2.0, I sincerely apologize for any inconvenience caused. I truly appreciate your initiative in downgrading to a previous version in the meantime.

To resolve the critical error message you’re facing with the latest version, I kindly request you to follow these steps:

After updating to the latest version, if you’re unable to access the WordPress backend, please use FTP to delete the QSM plugin from the wp-content folder.

Once you’ve done that, you should be able to log in to your WordPress dashboard.

From there, reinstall and activate the latest version of the QSM plugin directly from WordPress.

Please let me know if this resolves the issue. If not, we’ll take additional steps to ensure the problem is fully resolved.

Thank you for your time and cooperation.

Best regards,
Sadiya

Hi @marc73 ,

I hope this message finds you well. My apologies for the delayed response.

Regarding the 500 server error you encountered, I sincerely apologize for any inconvenience caused by the QSM plugin.

To resolve this issue, I recommend using FTP access to remove the QSM plugin from the wp-content folder. Once deleted, you should be able to log into your WordPress dashboard. From there, please install and activate the latest version of the QSM plugin from the WordPress repository.

Please let me know if this resolves the issue. If not, we will take further steps to ensure the problem is fully addressed.

Thank you for your patience and cooperation.

Best regards,
Sadiya

Hello @ejoannah13,

I’m sorry to hear about the trouble you’ve been experiencing with the upgrade process. It seems there was a temporary issue on our end, but it has now been resolved. Could you please try again and see if it works for you?

If you continue to face any issues, feel free to reach out—we’re here to help and will make sure this gets sorted out for you.

I appreciate your patience.

Kind regards,
Gutena Support Team

Hello @markbennetts,

Thank you for taking the time to explain your requirements. I want to inform you that while this feature is not currently available, we truly value your feedback. We’ve noted this as a feature request and will escalate it to our development team for consideration. We’ll keep you updated as soon as we have more information on it.

I hope this helps! Please don’t hesitate to reach out if you have further questions or concerns—we’re here to assist you.

Best regards,
Gutena Support Team

Hi @islandwriter,

Thank you for your kind words! We’re pleased to hear that you’ve had a positive experience with us. If you need any further assistance or have any questions, please feel free to reach out. We’re always here to help.

Best regards,
Sadiya

Hi @marcelgoesdiving,

Thank you for your kind words! We’re pleased to hear that you’ve had a positive experience with us. If you need any further assistance or have any questions, please feel free to reach out. We’re always here to help.

Best regards,
Sadiya