Saad Iqbal

@zodiac1978 all open issues are solved at github as you already knows, thanks for all your support. It would be great to see your opinion of plugin at .org reviews ??

@pidengmor Yes, you are right. WPExperts acquired this plugin, and we made a post about it here. I’m sorry not to post it here.

Thanks to Ryan @nocean for developing and maintaining an amazing plugin. Don’t worry—we will maintain it and provide support, as with all our other plugins.

@chesio I am sure you will have a good experience now, as you are one of our valued 1.5 million active users.

@zodiac1978 It’s done now.

If you guys have any suggestions, please do share.

Thanks,

Saad

• This reply was modified 8 months, 3 weeks ago by Saad Iqbal.

@raivos, no worries. Just turned the status to not resolved for you.
For your information the SendGrid team is still facing server delays on some of their servers
REF: https://status.sendgrid.com/incidents/zhgbtj2s7yt4
So still there is probability that some of your emails may fail. For the time being I suggest to switch to some other mailing service (preferably Brevo) which you can setup in few mins with POST SMTP.

Our support team is already connected with you to assist and resolve your case. But we can not help much if the service itself is down.

Thanks!

@raivos
?? Also we have a good news for you. POST SMTP has recently launched its?Mobile App?to get instant email failure notifications and view all sent email history from your smartphone. You can give it a try, and do let us know your feedback.

Thanks!

Hi @raivos,

Sorry to hear regarding your recent case. As per SendGrid status report they were facing some issues in their mailing servers.

REF: https://status.sendgrid.com/incidents/frf5plm1nrds

As per the report hopefully they have resolved those issues now.

Still do let us know if there is any thing we can help you with.

Thanks!

Hi?@krzd7,

I acknowledge that we fell short in keeping you informed, and for that, I’m truly sorry. We are taking steps to improve our communication channels to ensure that such incidents are promptly and clearly communicated to our user community in the future.

We are collaborating with renowned security research teams such as Wordfence and Patchstack WordPress security teams. This partnership allows us to stay ahead of potential security vulnerabilities, and together, we continuously research and address any issues that may arise.

To address the recent security vulnerability:

• We have already released an urgent update (V2.8.8 – 2024-01-01 – 2 weeks ago) that includes a fix for the identified issue.
• Moving forward, we are implementing additional measures to enhance the security of our plugin to prevent similar occurrences.

I understand how this has impacted your workload, and I regret any inconvenience caused.

Best regards,
Saad Iqbal

Hi?@minimamente,

I acknowledge that we fell short in keeping you informed, and for that, I’m truly sorry. We are taking steps to improve our communication channels to ensure that such incidents are promptly and clearly communicated to our user community in the future.

We are collaborating with renowned security research teams such as Wordfence and Patchstack WordPress security teams. This partnership allows us to stay ahead of potential security vulnerabilities, and together, we continuously research and address any issues that may arise.

To address the recent security vulnerability:

• We had released an urgent update (V2.8.8 – 2024-01-01) that includes a fix for the identified issue.
• Moving forward, we are implementing additional measures to enhance the security of our plugin to prevent similar occurrences.

I understand how this has impacted your workload, and I regret any inconvenience caused.

Best regards,
Saad Iqbal

Hi @manouallou,

This is the first time we have experienced such a high level of vulnerability penetration, and we are determined to ensure it never happens again.

We are collaborating with renowned security research teams such as Wordfence and Patchstack WordPress Security. This partnership allows us to stay ahead of potential security vulnerabilities, and together, we continuously research and address any issues that may arise.

To address the recent security vulnerability:

• We have released an urgent update (V2.8.8 – 2024-01-01) that includes a fix for the identified issue.
• Moving forward, we are implementing additional measures to enhance the security of our plugin to prevent similar occurrences.

I understand how this has impacted your workload, and I regret any inconvenience caused.

Best regards,

Saad Iqbal

@minimamente We take full responsibility for our mistake and are committed to improving our plugin quality and security.

@manouallou We are always making extra efforts to resolve and improve things in our plugin, regardless of whether it is a free or pro version.

This is the first time we have experienced such a high level of vulnerability penetration, and we are determined to ensure it never happens again.

Best regards,
Saad Iqbal

Hi?@minimamente @manouallou?@dilusionz,

I sincerely apologize for the challenges you’ve experienced with our plugin, and I understand the frustration this situation has caused for you and other WordPress developers. I want to assure you that we take this matter very seriously, and we are actively working to help our users.

To provide some context, we are working in collaboration with renowned security research teams such as Wordfence and Patchstack WordPress Security. This partnership allows us to stay ahead of potential security vulnerabilities, and together we continuously research and address any issues that may arise.

Regarding the lack of communication and notifications, I acknowledge that we fell short in keeping you informed, and for that, I’m truly sorry. We are taking steps to improve our communication channels to ensure that such incidents are promptly and clearly communicated to our user community in the future.

To address the recent security vulnerability:

We had released an urgent update (V2.8.8 – 2024-01-01) that includes a fix for the identified issue.
Moving forward, we are implementing additional measures to enhance the security of our plugin to prevent similar occurrences.

I understand the impact this has had on your workload, and I genuinely regret any inconvenience caused.

If you have any further questions or if there’s anything else we can do to assist you, please don’t hesitate to reach out. We value your feedback, and your experience is important to us.

Best regards,
Saad Iqbal

Hi @soji89 @jaromeh ,

I sincerely apologize for the challenges you’ve experienced with our plugin, and I understand the frustration this situation has caused for you and other WordPress developers. I want to assure you that we take this matter very seriously, and we are actively working to help our users.

To provide some context, we are working in collaboration with renowned security research teams such as Wordfence and Patchstack WordPress Security. This partnership allows us to stay ahead of potential security vulnerabilities, and together we continuously research and address any issues that may arise.

Regarding the lack of communication and notifications, I acknowledge that we fell short in keeping you informed, and for that, I’m truly sorry. We are taking steps to improve our communication channels to ensure that such incidents are promptly and clearly communicated to our user community in the future.

To address the recent security vulnerability:

We had released an urgent update (V2.8.8 – 2024-01-01) that includes a fix for the identified issue.
Moving forward, we are implementing additional measures to enhance the security of our plugin to prevent similar occurrences.

I understand the impact this has had on your workload, and I genuinely regret any inconvenience caused. Your feedback is invaluable, and we appreciate your commitment as a user.

If you have any further questions or if there’s anything else we can do to assist you, please don’t hesitate to reach out. We value your feedback, and your experience is important to us.

Best regards,
Saad Iqbal

Hi @dilusionz,

I sincerely apologize for the challenges you’ve experienced with our plugin, and I understand the frustration this situation has caused for you and other WordPress developers. I want to assure you that we take this matter very seriously, and we are actively working to help our users.

To provide some context, we are working in collaboration with renowned security research teams such as Wordfence and Patchstack WordPress Security. This partnership allows us to stay ahead of potential security vulnerabilities, and together we continuously research and address any issues that may arise.

Regarding the lack of communication and notifications, I acknowledge that we fell short in keeping you informed, and for that, I’m truly sorry. We are taking steps to improve our communication channels to ensure that such incidents are promptly and clearly communicated to our user community in the future.

To address the recent security vulnerability:

We had released an urgent update (V2.8.8 – 2024-01-01) that includes a fix for the identified issue.
Moving forward, we are implementing additional measures to enhance the security of our plugin to prevent similar occurrences.

I understand the impact this has had on your workload, and I genuinely regret any inconvenience caused. Your feedback is invaluable, and we appreciate your commitment as a user.

As a token of our commitment to improving, we are reviewing the concerns about ads and bloat in the plugin. We are already working on a new and clean dashboard to improve the user experience. Our goal is to provide a streamlined and efficient experience for our users.

If you have any further questions or if there’s anything else we can do to assist you, please don’t hesitate to reach out. We value your feedback, and your experience is important to us.

Thank you for bringing these issues to our attention, and we are dedicated to making the necessary improvements.

Best regards,
Saad Iqbal

• This reply was modified 1 year, 2 months ago by Saad Iqbal. Reason: to add version and date of respective release with the fix

Hi @bramvds,

Hope you are doing good. As @patrick1994 mentioned, this issue was fixed in 2.8.8. Our fix has been verified by Wordfence team so you can confidently continue to use it.

Sorry for the inconvenience. We’ll keep double check in our upcoming releases to avoid any such issues in future.

Still do let us know if there is any thing else we can help you with.

Thanks

Hi @noplanman,

That sounds like a good edition. We’ll add this to our todo list. In the meantime have you tried the New POST SMTP app? With this app you will get an option to filter the logs with respect to status.

Would love to hear your feedback regarding the app. We have released it for Android and iOS have been submitted for review.

Thanks.

Hi @gorptors,

Thanks for your feedback. We are working to add more features in the app. Also the iOS version is on the way, it may take 3 to 4 weeks to get released.

Will keep you posted.

Thanks!